1. 2012
1Résumé
Dora Ellis Reyes
1995 Wirily Lane
Cordova, Tennessee 38016
901.517.5220
dora0326@live.com
OBJECTIVE
Obtain a position within a challenging medical or business environment which will fully utilize demonstrated
abilities in administrative, operational and managerial settings.
SUMMARY OF QUALIFICATIONS
♦ Provided thorough supervision for day to day operations of my facility in accordance with mission, vision
& values
♦ Strong clinical judgment as well as communications and problem resolution skills, with confirmed
commitment to quality of service and patient care.
♦ Practical, articulate and creative with demonstrated capability to solve difficult business problems.
♦ Consistently obtain high performance through leadership and cohesive team building.
♦ Actively coach and develop staff with proven ability to train and motivate to achieve and/or exceed
targeted goals.
♦ A combination of business strategy, operations, and medical knowledge which translates into a great
asset to any company.
♦ Expert at building relationships not only with colleagues and physicians, but also with the patient
population.
♦ Proficiency to stay many steps ahead of the competition through utilization of cutting edge business
strategies.
♦ Deep and thorough knowledge of the medical management field.
♦ Well versed in CPT/DX – 10 coding, Word, Excel, SRS, Impact, Allscripts, AllMeds, Outlook & Athena
♦ Proficient in surgical scheduling and surgeon’s specifications and coordination of hospital requirements.
♦ Knowledge of legal paperwork associated with medical procedures and HIPPA regulations bankruptcy
laws, independent medical evaluations & depositions
♦ Liaison between physicians, hospitals and patients.
PROFESSIONAL EXPERIENCE
MSK GROUP, PC
MEMPHIS, TENNESSEE
2012-2016
MSK Group, pc consists of 3 orthopedic divisions ~ Orthomemphis, Memphis Orthopaedic Group &
Tabor Orthopedics
Patient Accounts Manager
♦ Supervision of 10 or more staff members regarding patient accounts, collections & problem
solving with patients
♦ Interaction with physicians & management regarding accounts of concern
♦ Monthly focus through Excel regarding physician A/R & reporting results to physicians
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2. Résumé- Dora Ellis Reyes
♦ Coordination of claims with insurance carriers & patients to expedite payment
♦ Research of problem claims/accounts
♦ Bankruptcy record keeping & court filing
♦ Responsible for collection agency accounts
♦ Processed checks sent directly to Central Business Office through RDM machines & CCPlus
♦ Proper posting of A/R to patient accounts
♦ Explanation of patient statements & EOBs to patients
♦ Coordinated with billing department claims that needed corrections; etc
♦ Organized & led staff meetings
♦ Conducted and approved performance evaluations for staff
MIDSOUTH ORTHOPEDIC ASSOCIATES, PC 2004-
2012
MEMPHIS, TENNESSEE
MidSouth Orthopedics is a privately owned surgical orthopedic firm specializing in partial knee replacements
and total joint replacements.
OFFICE ADMINISTRATOR
♦ Preparatory work for physician in independent medical evaluations.
♦ Direct relationship with Mid-South attorneys.
♦ Manage numerous tasks simultaneously while understanding the scope of the patient’s needs.
♦ Manage internal relationships and team dynamics, working collaboratively when necessary and
independently as appropriate.
♦ Diverse knowledge of many different specialties, both surgical and non-surgical, including Orthopedics,
Rehabilitation Services, Plastic and Reconstructive Medicine, Internal Medicine, Home Health Care, and
DME/HME.
♦ Marketing efforts in advertising, public relations and promotional materials along with coordination with
various implant companies.
♦ Knowledge of recent requirements from current presidential administration, i.e. “Meaningful Use”, E-
Scribe – electronic RX prescribing.
CYPRESS FAMILY CARE 2000-
2004
MEMPHIS, TENNESSEE
Cypress Family Care was a two physician, two nurse practitioners’ office.
OFFICE MANAGER
♦ While working at Cypress, I acquired a vast array of knowledge in the field of family care and human
relations. I held the position of front office manager and administrative assistant while employed at
Cypress.
♦ The professionals of Cypress often educated me on the many different facets considered in diagnosing
and treating patients’ illnesses. I also learned a great deal regarding human relations, assisted in the
hiring process of new employees, assisted in the training process of new employees, and much more.
The experience I gained while employed with Cypress has been extremely beneficial to my education,
and has given me a deeper understanding of the field of medicine and human relations.
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3. Résumé- Dora Ellis Reyes
ELLIS – CROWELL COMMUNICATIONS 1993-
2000
MEMPHIS, TENNESSEE
PARTNER
Ellis- Crowell Communications was involved in physician start-ups assisting in all facets of practice management.
ECC accomplished physician credentialing with various insurance companies and governmental agencies. ECC
also designed business collateral and marketing. Former clients, to name a few, were Stern Cardiovascular,
Sutherland Clinic, Economides Plastic Surgery and Memphis Gastroenterology.
SOFTWARE PROGRAMS
♦ Microsoft Word, Excel, Impact, Tiger, Allscripts, SRS, Outlook, Allmeds, Athena and PCS Billing.
EDUCATION
♦ Memphis State University Business 1978-1980
♦ Tri – State Baptist College Business 1974-1979
♦ Blytheville Senior High School High School Diploma 1973
REFERENCES
References furnished upon request.
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