Angelique Angel is seeking a position utilizing her skills in customer service, leadership, health, fitness, organization and business. She has over 10 years of experience in various roles including call center representative, teller, loan clerk, medical secretary, fitness instructor, hotel sales and reservations, and compliance officer. She currently owns and operates a small group fitness business in Santa Fe, New Mexico where she teaches various fitness classes and formats.

1. 4216 Hidden Cricket
Santa Fe, NM 87507
(505)470-4523
Firststepfitnessaa@gmail.com
Angelique Angel
Objective To obtain a position utilizing my skill in customer service,
leadership, health, fitness, organization and business.
Experience 9/13-Present State Employees Credit Union Santa Fe, NM
Call Center Representative/Teller/Loan Clerk
As a Call Center Representative it is crucial that all members are provided
prompt, efficient and accurate service. I assist members with any basic banking
transaction and maintain a high level of knowledge regarding our systems,
accounts, products and services.
The Loan Clerk position required my organization skills, the position was 6
months back logged and no work flow system was in place. I implemented a file
tracking system, work flow system, and checks and balance system. I created
work flow relationships with two key positions and helped to alleviate some
unnecessary work. Caught up and maintained all loan files and worked with all 8
branches to provide them with necessary files or information. Provided auditors,
loan officers, and upper management and authorized outside agencies with
requested information.
As a Teller I maintain a high level of member service while maintaining necessary
banking procedures. Maintained and balanced a cash drawer daily. Assisted
members with transactions, questions and account information.
4/13-Present First Step Fitness Santa Fe, NM
Fitness Instructor/Owner
I own and operate a small group fitness business. I instruct 3 formats and am
in the process of attaining my personal training license. I teach at several gyms
around Santa Fe and surrounding areas. I have experience teaching all fitness
levels and work with all skill levels most especially beginners. Through the
Paleo Lifestyle & the bariatric program at Christus St. Vincent I have lost a total
of 207lbs and use this experience to help others move towards their personal
goals.
7/11-08/12 Perinatal Associates Santa Fe, NM
Medical Secretary
I managed the front desk checking patients in and out. I dealt daily with highly
sensitive and emotional situations. This position required a high level of
organization, multi-tasking and attention to detail. I processed medical records
and dealt with confidential information. I scheduled patients and organized
daily office work flow. various

2. 2007-2011Hotel Santa Fe Santa Fe, NM
Sales/Reservations
In this position I was required to provide prompt, efficient and friendly
customer service. I assisted guests with room reservations, concierge services,
vacation planning, and pre-arrival preparations. I used a high level of sales
skills to generate revenue for hotel. Met or exceeded quarterly sales goals.
Ensured the proper entering of online and 3rd
party bookings. Problem solved
high stress situations including incorrect bookings, unsatisfied customers and
over sold rooms. I had to become skilled in deescalating irate customers and
ensuring they became satisfied consumers willing to return.
2005-2008 State of New Mexico Santa Fe, NM
Compliance Officer/InsurancePolicy ClaimClerk
As a Compliance Officer with the Family Nutrition Bureau of CYFD I audited NM day care
centers food program. Ensured each audited program meet USDA Food Program
requirements. Wrote up any violations and made correction recommendations.
Processed USDA Food Program applications and determined facility qualification. I also
heldaproperunderstandingofnecessaryUSDArulesandregulations.
As an Insurance Policy Claim Clerk for the Public Regulation Commission I processed and
qualified Insurance Agent applications. Processed agent applications and ensured all
renewalsmetstatequalifications. MaintainedaworkingknowledgeofNewMexicoState
Statues.
Education 1998-2002 Johnson & Wales University Providence, RI
A.S, Business Administration
Interests Santa Fe Fiesta Council
 2016 Community Outreach, Fund Raising, Grand Baile
 2015 Queen & Court Chair
 2014 Community Outreach, Arts and Crafts Weekend, Mariachi Concert
 2013 Queen and Court Committee
 2010 Royal Court Participant