1. AMIT SONI E-mail ID - amitsoni655@gmail.com
Mob. No. +91 7878409369
AN OVERVIEW: Experienced professional with track record in operation management. An objective to
pursue a job which lets you explore and capitalize fictional and inter personal skill which would add value
and provide organizational as well a personal growth.
EDUCATION
Qualification Board/University
% /
Class
Year of
Passing
MBA Rajasthan Technical University, Kota, Rajasthan First 2010
B.Com Mohan Lal Sukhadia University Udaipur, Rajasthan Second 2008
HSC Rajasthan Board of Secondary Examination, Kota, Rajasthan Second 2005
SSC Rajasthan Board of Secondary Examination, Kota, Rajasthan Second 2003
FUNCTIONAL STRENGTH
Operations Management:
• Attaining standards benchmarked for superior service delivery - aimed at maximizing the quality of
service delivery, efficiencies, revenue generation and profitability
• Evaluating project effectiveness and driving efficiencies through improved management practices
• Drive operational performance for generating maximum revenue.
• Motivate, educate and develop the team members to deliver their responsibilities in an efficient &
effective manner
• Manage system entitlements for the unit.
Business Process Reengineering:
• Identification of improvement projects in terms of Productivity, Quality and Customer Satisfaction
across Data processes.
• Coaching, Mentoring and driving projects to successful implementation.
People Management:
• Identifying / implementing strategies to build team effectiveness, motivation and driving people
engagement initiatives.
• Goal-setting, career planning, mentoring and people development.
Control and Compliance:
• Review and Analyze operational risks and set up control mechanisms to minimize any potential
losses.
• Being part of the core Audit Team, manage, implement and monitor compliance to stringent
Nationstar Mortgage LLC and Solutionstar Mortgage LLC business standards.

2. Achievements:
Process Improvement Project - (LEAN SIX SIGMA - GREENBELT Project – 318032/19289)
 Lean six Sigma Certified as on 23rd
March 2015
 Done Route Cause Analysis of process and Find out opportunity to increase Productivity of
Team by 20%.
 Saving handsome amount by filing of response within Timeline.
EMPLOYEMENT HISTORY
Tata Consultancy Services
22nd
April 2013 – Till Date
Senior Process Associate
Experience Summary:
 2 years cross-functional experience in US Mortgage Banking. Specializing in Default servicing and
Quality domain for one of the top 5 US Mortgage lender.
 Started career as senior processing officer. Handled customer escalations and ensured timely
resolution.
 Subject matter expertise in Default servicing entailing Closing and its Sub-Functions. Also
an SME in Closing and its Sub-Functions
 Share learning’s along with process enhancement initiatives.
 Handling escalations and ensuring TATs were strictly adhered to.
 Preparing process notes and maps, Development plans for the bottom performers of the process.
 Staff Motivation and counseling them for performance and capability building in conformance with
Organizational goals.
 Handling Functions related to Closing and.
 Performing as an SME for the team and resolving their queries related to Closing Function and its
Sub-Functions.
 Providing Progress Plan for the Bottom Performers.
 Coordinating with the Team Leaders and the Team regarding Process updates.
 Coordinating with the Clients and new updates and the training the team regarding the updates
received from the team.
 Mentoring the new Joinees in the team and looking after the development in the Process.
 Looking for Improvement Plans for the business and working on new projects which would help the
team in both Short and Long Run.
 Access Legal website, review legal documentation.
 Validating and Updating data on our system (LSAMS) as per AACER & PACER (Public Access to
Electronic Records – US Court website)
 Prepare and file response to NoFC (Notice of final cure)/motion to Deem Current within timeline.
 Learning & Sharing process related updates and Knowledge.
 Achieve daily, weekly and monthly targets on individual and team level.
Other administrative duties:
• Maintaining spreadsheet and databases
• Prepare report (MIS etc.)
• Maintain efficient filing

3. Concepts Institute of Education (July-2010 to April, 2013)
About the organization: Concepts is authorized University of Cambridge, UK international examinations
centre and also Cambridge ESOL examination centre.
It offers various English language qualifications to students. Concepts also provide professional
development support and qualifications to educators in a wide variety of educational institutions across
Gujarat.
Administrator cum BULATS (SCOPE) – Coordinator
(SCOPE-Society Creation of Opportunity through Proficiency in English- Govt. of Gujarat)
BULATS (SCOPE) COORDINATOR: BULATS is a system of tests and courses designed specifically for
assessing language ability for the workplace. BULATS is produced by a partnership of University of
Cambridge ESOL Examinations and three leading European language institutes
• Planning schedule for Bulats examinations across more than 500 colleges and school centres of
Gujarat.
• Managing database of more than 12000 students for BULATS Examinations.
• Reporting and assisting to joint CEO of SCOPE, Gandhinagar in all matters related to conduct and
management of BULATS examinations across Gujarat.
• QAC Inspection and preparing report all SCOPE Centres throughout Gujarat
• Traveling to various SCOPE centers throughout Gujarat to provide technical and administrative
services.
Summer Internship (During MBA)
Undergone training in Creative Investment management (Delhi) 1st
June to 15th
July 2009 in MBA.
Descriptive – Done research work on ‘financial planning at Creative Investment Management and
consumer preference’. Questionnaires are also designed.
Live Project (During MBA)
Undergone Research & Project work in J K Cement, Nimbahera (Chittorgarh) 15th
March to 30th
April
2010 in MBA.
Descriptive – Done live project research work on ‘Comparative Study of Financial Trends of J K Cement
with Binani Cement’.
PROFICIENCY
• MS Windows, XP, Vista
• Ubuntu(Linux) – Open Office
• MS Office
PERSONAL VITAE
Date of Birth : 20th
April 1988
Marital Status : Married
Languages Known : English, Hindi, Gujarati & Regional
Address : At post – Tanwari, Via – Kalandri, Dist – Sirohi, Rajasthan
Reference: -
Mrs. Roshita Jain - HOD (GITS)
Date:
Place: Amit Soni