1. MADANGOPAL MAJUMDAR
E-Mail: majumdar.mg@gmail.com/ Contact: +91 9866650675
SENIOR MANAGEMENT PROFESSIONAL
Targeting Leadership Assignments In:
 Resource & Capacity Management  Operations Management General Administration 
P R O F I L E S U M M A R Y
Forward-focussed & Result-oriented Leader offering over 3 decades of rich experience in spearheading diverse functions with
exhibited leadership qualities including a distinguished career with the Indian Air Force; expertise entails:
Resource Management & Deployment Capacity Development/ Staffing Strategic Planning/ Policy Formulation
Performance Management Operations/ General Administration Cost & Resource Optimisation
Program / Project Management Application Development MIS Reports / Compliances
Cross-functional Coordination Client / Vendor Relations Team Leadership & Trainings
• Presently associated with IBM India as Optimization Leader – Resource Deployment & Capacity Management; leading, planning &
implementing overall growth strategy for the service line, sectors and project staffing while ensuring no business loss
• Proven skills in developing & strengthening management teams by maximizing resource utilization & deployment with an aim to
optimize company’s profitability & efficiency and effectively meet staffing & project requirements
• Excels in managing overall operations, evaluating improvement areas & driving process improvement / automation strategies for
ensuring max. efficiency/ productivity; drove various initiatives to streamline functions, enhance capacity & reduce overall costs
• Recognized as Subject Matter Expert in Resource Management with strong understanding of Resource Management Techniques/
SWOT Analysis for planning, monitoring and controlling programs & resources
• Proficient in designing & implementing strategies, process & policies for the organization; facilitated Skills & Competency
Development Programs to enhance staff’s knowledge & productivity while working with reputed organisations in India & USA
• Customer-Centric Professional with competencies effectively managing expectations of Clients & Other Stakeholders leading to
enhanced satisfaction levels, new & repeat business
• A reliable partner to top management with skills in directing teams & enabling knowledge - sharing amongst them; a keen planner
and strategist with strong interpersonal, problem solving, team-building and negotiation skills
NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER
• Steered efforts towards improved productivity & optimum resource utilization at IBM and recorded key milestones like:
o Successfully managed 3 largest locations with resource pool of 25000+ with highest standards and established benchmarks on
achieving targets and delivery; deployed automation techniques and optimized account head count
o Analysed demand & supply and provided resource requirement for new hiring, worked as part of approval chain for recruitment
and effectively resolved location preferences, transfer, employee morale, career growth & other issues of staff
o Implemented Band Mix Strategy which helped in improving company’s profitability and enhance client’s satisfaction
• Effectively led project activities like requirement gathering, cost & effort estimation, project KPIs, software development & testing,
progress tracking, change management, delivery and post-implementation support while working at Intec Group
• Played a key role in ensuring delivery of projects within time, budget & quality parameters while working for leading clients as an IT
Consultant at Kraftware Inc., Omaha, USA
• Promoted to senior positions on account of excellent performance and received multiple awards & appreciations like:
o BRAVO Award for “Outstanding Performance beyond Expectations” on Operation Excellence from IBM India in Apr’05
o The Best of IBM “award for exceptional job planning and execution of fulfilment of critical demands Apr’07
o The Best of IBM “award for excellence in effort for minimizing revenue loosing for business with huge assignments. Oct’10
o Long Term Incentive Award grant of 48 IBM equity share for persistence top performance for multiple years in May’10
o IBM Special Equity Grant Award with 7 IBM’s Equity Share on top rating for 2011 during celebration of IBM centennial in Jun’ 11
o Nominated for “IBM’s Business and Technical Leadership “2014 program (BTL 2014) “IBM Leaders for Growth” –July’ 2014
W O R K E X P E R I E N C E
Since Sep’04: IBM India Pvt. Limited, Hyderabad as Optimization Leader – Resource Deployment & Capacity Management
Growth Path: Joined as Performance Optimization Leader and rose to the position of Optimization Leader – Resource Deployment &

2. Capacity Management in Jan’15
Key Result Areas:
As Optimization Leader – Resource Deployment & Capacity Management (7 Offices, Size 5000+) Jan’15 – Present
• Managing the entire employee’s lifecycle for service line /business from recruitments to exit; planning supply building based on
demand – supply gap and gluct (elimination of excess supply) to achieve organization mandate of head count target with defined
supply pyramid
• Planning & implementing go-organic strategy as per skill and account level, maximizing demand fulfilment and eliminating revenue
loss; driving competency staffing and initiatives on capability building for niche skills
• Developing and maintaining positive relationships with leadership, service line & project teams; working as an interface to assess
pipeline, staffing needs and ensure effective forecasting and utilization
• Providing Staffing Solutions after reviewing project pipeline and determining hiring requirements to fulfil future staffing needs
• Coordinating various services & initiatives to ensure streamlined operations while ensuring adherence to company’s policies
• Preparing & providing daily, weekly and monthly business reports to management to keep a track process operations
• Leading & monitoring the performance of team members to ensure efficiency in process operations
As Performance Optimization Leader (3 Offices, Size 25000+) Sep’04 – Dec’14
• Spearheaded Program Management of single and multi-locations model of Resource & Capacity Management, while ensuring
optimum utilization of resource and fulfilling demands with minimum revenue leakage
• Managed the entire demand & supply requirements for locations, practice area & sectors including hiring across competencies for
meeting business objectives; provided effective governance across locations
• Conducted SWOT analysis to evaluate the strength, weakness, opportunities & threats of Resource Deployment process and
accordingly formulated organization strategies; administered Management Reporting
• Drove resources engagements, validated demand, planned early deployment, measured gap and optimized efficiency; resolved
staffing escalation and delivered resources and fulfilment solutions
• Partnered with client offshore services organization to implement best practices and align actions to meet client objectives
• Worked in close coordination with Geo Partners on planning staffing needs and helping into strategy formulation
Sep’01 to Aug’04: Intec Group India Pvt. Limited, Hyderabad as Project Manager (Team Size 55)
Key Result Areas:
• Led the design, development, testing and delivery of flagship product of the company; facilitated Change Requests as well as
rendered managerial support for all the project development undertaken by the company
• Provided monthly technical updates of any known issues/risks to the Director and maintained Project Key Performance Indicators
• Managed project functions like planning, estimation, project initiation documentation preparation and kick-off; contributed in:
o Writing detailed & summarized project progress reports; identifying and processing any contract variations
o Tracking activities against the detailed project plans / updating project plans to include agreed changes
o Producing accurate financial reports and monitoring actual expenditure figures against project budgets
o Organizing and facilitating Project Steering / Operating Committees meetings
P R E V I O U S E X P E R I E N C E
Jan’99 to Dec’99: Kraftware Inc., Omaha, USA as IT Consultant
Contributed in all phases of Application Development entailing, requirement gathering, feasibility, design, testing, debugging & delivery in
coordination with Sr. Team Members & Project Coordinator; developed web applications using ASP.Net, VB.Net, C #.Net with RDBMS
Client 1: LCM Expediter for Motorola Inc. Commercial Govt. & Industrial Solution Sector, Accessories & After Market Division, USA
Client 2: Revised Premier Purchase Program for Motorola Inc. Commercial Govt. & Industrial Solution Sector, Accessories & After Market
Division, USA
Client 3: Parks Inventory Management System for Tek. Insight Boston E Governence Services, South Boston 2B, MA 02127, USA
Aug’94 to Dec’98: GAETEC (Gallium Arsenide Technology Enabling Center), Vignana Kancha, Hyderabad as Sr. Engineer Application
Provided support in manufacturing / fabrication, assembly and packaging of Gallium Arsenide (MMIC) Monolithic Microwave Integrated
Circuits (IC) and Thin Film Technology
Feb’79 to Feb’94: Indian Airforce last designated as Senior Non-Commissioned Officer (Technical)
Growth Path: Joined as Junior Non Commissioned officer and rose to the position of Senior Non Commissioned Officer)
A C A D E M I C D E T A I L S
Diploma in Marketing Management from IGNOU, New Delhi in 1996
Diploma in Management from IGNOU, New Delhi in 1995
Advance Diploma in Management from IGNOU, New Delhi in 1995
ME - Electronics & Communication Engineering from Osmania University, Hyderabad in 1994

3. Graduate IETE from Institute of Electronics & Telecommunication Engineering, New Delhi, India in 1987
P E R S O N A L D E T A I L S
Date of Birth: 24th
February 1959 | Languages Known: English, Hindi & Bengali | Passport No.: G9059352 (Valid Till: June 2018)
Address: H. No. 41/A, Sancharpuri Colony, New Bowenpally, Secunderabad – 500011, India
Location Preference: Hyderabad / Kolkata / Open ~ Industry Preference: IT / Open