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1. Key Skills
 ITes Operations
 People Management
 Customer Relationship
Management
 Client relationship
Management
 Strategic Planning
Soft Skills
 Communicator
 Innovator
 Thinker
 Collaborative
 Intuitive
 Team Player
Career Timeline
Puneeth A.S
+91-9738-212-011 |Email:puneethpapu04@gmail.com]
Address: #350,2nd cross, Deepanjali Nagar, Mysore Road. Bangalore – 560026.
India.
Profile Summary
A Team Leader for Bharti Airtel (Corporate Customer Segment) with a total of 2
years’ experience. I have a proven track record of being a dependable and a
tactful leader.
During my tenure I have worked on various projects which resulted in
maximising production. I have an excellent record of converting every
customer into happy and also build a multi-disciplinary team and directing
them to set targets within the given budget and schedules.
Education & Personal Details
Education:
Board Institution Percentage
Matriculation Abhinava Bharathi Vidya
Kendra, Mandya,
Karnataka
71.56 %
XII P.E.S. PU College
Bangalore
Karnataka
50%
BE( Bachelor in
Mechanical
Engineering)
Sampoorna Institue of
Technolgy & Research,
Chanapatnna Karnataka
60%
Total Experience (36 Months)
SNS Corporate Services- Sep 2016- Present

2. Work Experience
Sep’16- till date SNS Corporate Services as Team Leader
Team Leader – Bharti Airtel (COCP Segment), Bangalore – Sep’16 till date
Highlights:
 Monitoring overall 1600+ companies, identifying improvement areas and implementing adequate measures to
maximize the level of customer satisfaction.
 Minimizing delinquencies and recovers revenue by performing collection activities
 Managing the collections not to move out of 0-60 buckets.
 Tasked to increase collections, hence implemented primary focus on 0-60 buckets, to bridge a wall so that due
doesn’t cross to 90+ buckets.
 Recovered 100% amount from 90+ pending invoices and having efficiency of 86% on recovering the payments
in early buckets of 0-60.
 Plan, manage, and implement new ethics in team.
 Plan, organize, supervise, review and evaluate the work of project team staff in a manner that is conducive to
independent judgment, and high performance and personal accountability.
 Designing and coordinating training programs for employees in order to enhance work efficiency – Conducting
training sessions and workshops to improve the workforce and productivity of the firm.
 Assessing customer feedbacks, evaluating areas of improvements and providing critical feedback to the
associates, on improvements to achieve the expected matrices.
 Streamlining workflow and creating teamwork environment to enhance productivity effectively
 Preparing staff schedules, work allocation and approving time off requests.
 Effectively present information and respond to questions from groups of managers, clients etc.
Achievements
 Got appreciation from clients for achieving top performance consecutively for two quarters.
 Won prizes in school and college level cultural & competitions.
 Won prizes in college level seminars and symposiums.
 Resourceful person in BE.
© Puneeth A S