Sherif Rashad is seeking a challenging position in a reputable organization where he can utilize his skills and education. He has over 15 years of experience in customer service, public relations, and sales roles. He is fluent in English and Arabic and has excellent communication and organizational skills. Rashad holds a Bachelor's degree in Commerce and Business Administration and has completed additional training in public relations and customer relations management.

1. ‍‍Sherif Rashad
Mobile: +2 (0) 1009619249 | email: sherif.rashad2@gmail.com
Profile
A proactive, dedicated professional able to work under pressure and work to required deadlines. A
conscientious individual who is both loyal and trustworthy with an outgoing, polite and professional
attitude to business, who has a willingness to assist in any task or challenge presented together with the
ability to learn quickly. Very meticulous, with a good eye for detail. A committed and loyal team member.
Ability to communicate effectively with all levels of people from differing nationalities. Arabic and English
speaker. I hold a current UAE Driving Licence. I am currently in Abu Dhabi on a long term visit visa which is
fully transferrable. Therefore, I am available to start work immediately.
Objective
I am seeking a challenging and professional position in a reputable and dynamic organisation, where my
abilities and education can be effectively utilised, challenged and developed to reach organisational targets.
Education
BACHELOR OF COMMERCE AND BUSINESS ADMINISTRATION (INTERNATIONAL RELATION SECTION)
2001 HELWAN UNIVERSITY, CAIRO, EGYPT
TRAINING IN INTERNATIONAL RELATIONS SECTION
AL AHRAM CENTER FOR STRATEGIC STUDIES
During my time here, under the guidance and tutorial of the International Relations Professor, I wrote a
thesis on the Volatility in Qatar/Bahrain in 2000 and wrote a freelance article (unpublished) on The New
Middle East.
PUBLIC RELATIONS MANAGEMENT DIPLOMA
FEBRUARY 2014 TO MAY 2014
CUSTOMER RELATIONS MANAGEMENT COURSE
NOVEMBER 2013
Skills & Abilities
My last couple of roles have required that I manage multiple tasks, involving many customers and
colleagues, in a calm and efficient manner. In order to fulfil this requirement, I need to utilise the following
skills:
Ability to communicate with people of different nationalities by telephone and in person
Ability to act quickly and effectively under pressure
Excellent organisational skills to ensure customers receive the correct service
Sales and marketing of rental car and limousine service
Sales and marketing of car detailing service
Ability to undertake numerous tasks simultaneously
Disciplined to a high standard.
Quick learner.
Good knowledge and application of English and Arabic (mother tongue) language.
Knowledge of Microsoft applications
Ability to work individually or as part of a team
A large part of my previous roles have required creation of statements, delivery of invoices and collection of
funds (both cash and cheque) to various large organisations within Abu Dhabi, including several local
dignitaries. This requires me to have an excellent geographical knowledge of Abu Dhabi as well as
knowledge of the country hierarchy.

2. In order to broaden my knowledge and skills, I independently undertook and successfully completed
courses in Public Relations Management and Customer Relations Management.
Experience
SALES CONSULTANT/MANAGER | ZAINO UAE | AUGUST 2014 TO JANUARY 2015
Core Duties:
Outside sales within Abu Dhabi including client visits at customer facilities.
Managing existing company leads and clients.
“Cold-calling" to create sales opportunities.
Reporting updates and sales to company office.
Preparing marketing material/brochures.
Interviewing for new sales team.
ENSURING DRIVERS ARE
CUSTOMER SERVICE SUPERVISOR | ABU DHABI NATIONAL HOTELS/AL GHAZAL | MAY 2008 – JUNE
2014
Core Duties:
Managing customer requests for transportation services ensuring drivers are in the right place at the
right time.
Ensuring drivers are fully briefed with customer requirements.
Providing accurate and timely responses to customer enquiries, sharing knowledge of Company and
its background.
Handling customer complaints in a calm and efficient way, escalating to management if necessary.
Producing daily feedback and progress reports for management.
Staff supervision where required.
Processing of customer statements and funds in relation to transportation and visa services involving
visiting various customer locations to collect funds.
SAFETY OFFICER | AL HAMID GROUP | MARCH 2004 – APRIL 2008
Core Duties:
Protection of personnel and facilities.
Regular patrols of facility daily during occupied working hours.
Regular emergency evacuation exercises and ‘live’ evacuations.
Trained to use the appropriate first response fire systems.
Liaison with emergency services including providing occupancy levels and site plans as necessary.
Providing daily feedback reports on the integrity of the facility including details of any evacuations etc.
PUBLIC RELATIONS OFFICER (PRO) | JESCO TOURISM & TRAVEL | MARCH 1999 – FEBRUARY 2004
Core Duties:
Organising and managing meetings and conferences.
Liaison with Government and other organizations.
Providing accurate and concise information to management.
Co-ordination of relationship between management and personnel for HR issues.
This position commenced initially as a vacation placement during my time at University. However,
following successful first placement the company offered a more permanent position.
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