1. TAHER MAHER MOHAMED TAHER
26 Gamal Abdul-Nasser St, Faisal
Giza, Egypt
Mobile: (20) 1099209909
E-mail:taher.maher889@gmail.com
OBJECTIVE
Seeking a job in the field at a reputed company where my
background and experience can be well utilized.
EXPERIENCE
Vodafone Egypt co. "Credit management"
Job description:
Consumer collection representative from December 2013 till now
Responsibilities:
Handle customers' requests and Vodafone cash "money transfer " over
mail.
Identify and escalate priority issues.
Reply on Stores and TKA's inquiries.
Check fraud cases about money transfer service "VF cash" of those stores
and TKA's to take the required action with them
Provide them with VF cash service activation approval and technical
information
Technical readiness (USSD, Extranet)
Alignment of different stakeholders involved in on boarding (CC,
commissions, AML, Fraud, Finance…etc.)
Monitor E-money availability across the channels
Analyze cash base activity growth by region and project the need e-money

2. within this region.
Ensure proper contract collection process in place and coordinate with
various teams to maintain total contracts received versus overall GA.
Ensure that all outlets and transactions are compliant with CBE
regulations, Group AML standards and corporate security policy.
Design and enhance the technical support model for these outlets.
Work with technology on new projects contributing to service
enhancements .
Provide daily, weekly and monthly dashboard that is essential to monitor
operational performance.
Maintain issues tracker log for this channel.
Design and document operational processes related to this channel on
regular basis.
Make a training sessions for Vodafone cash money transfer service.
ECCO outsourcing. "Vodafone 888 account"
Job description:
Customer care representative from Feb 2012–Jul 2013
Responsibilities:
Answer calls professionally.
Respond to customers inquires.
Handle and resolve customer complaints such as make a call activities
report.
Slogan & Africa Advertising Agency
Job description:
Marketing coordinator from Dec 2009 – Jan 2012.
Responsibilities:
Planning for outdoor and media advertisements campaigns
TRAINING

3. Jun 2009 – Sep 2009 Summer Training at Sheraton Cairo as
a business center representative .
SKILLS
Personal skills:
Communication / presentation/ analytical skills
Vendors/3rd party relations management
Negotiation and collaboration skills.
Customer centric.
Ability to define goals and turn them into practical plans
Computer Skills:
Very good Knowledge of Microsoft Windows XP, Vista, 7 and windows 8.
Very Good Knowledge of Microsoft Office XP, 2003, 2007, and 2010
(Word, Excel, PowerPoint, Access and Outlook) and surfing the internet.
Typing on keyboard.
Language Skills
Native language Arabic.
Very good command of both written and spoken English.
Good command of both written and spoken Spanish.
EDUCATION
Studying MBA program at ESLSCA business school
Economics of money and banking certificate - columbia university
"Coursera online courses"
Financial engineering and risk management part one certificate -
Columbia university " coursera online courses"
Graduated since 2011 from the Faculty of Commerce – Cairo University
Grade: Fair

4. PERSONAL INFORMATION
Date of Birth: 23/08/1989
Marital Status: Single
Military Status: Finished
Finally, I have the honor of submitting the above resume for your
consideration. Should you have any additional questions, do not hesitate
to contact me.
With my deep appreciation,,,