2. Content overview
1. What is m-government?
2. Why m-government : Origin and context
of OECD work
3. How to make it happen: prerequisites,
main barriers and challenges
4. Who can benefit?
5. Where to go: The OECD role
3. 1. From e-government to m-government
(the what)
•
What is m-government?
•
Differences between e-government and m-government services provision:
more than a shift in technologies, a fundamental change (e.g. different
relationship btw mobile state and mobile public officials, mobile state and
mobile citizens, mobile citizens and mobile civil servants)
•
Key role of mobile technology to pursue next generation of public services:
citizen centric, integrated, measurable and transparent
•
New technologies enable more open specifications, greater sharing of
resources, interoperability, counting on future market trends
•
Key question: will e-government be replaced by m-government?
•
Early stage of m–government development and part of the overall strategy of
Public Sector modernisation and integrated service delivery strategy
4. 1. From e-government to m-government
(the what)
Source: OECD Report on Mobile Government , 2011
5. 2. Origin of OECD work on mgovernment (the why)
• Countries are looking for increased agility, ubiquity and
responsiveness of public services: mobile and wirelsess
services platform-independent and available anywhere,
anyhow, anytime and for anybody.
• Strategic importance of wireless and mobile technology
• Evident trends and need to establish a sound framework
and settings for successful m-government
• Purpose: assist governments worldwide for a coherent
m-government framework and services
6. Subscriptions per 100 inhabitants
2. Mobile Internet takes off in OECD
Mobile subscriptions per 100 inhabitants
180
160
2G subscriptions
3G subscriptions
Total (2G+3G)
140
120
100
80
60
40
20
0
Over 500 million mobile broadband subscriptions in the OECD,
averaging 42 subscriptions per 100 households (December 2010)
Source: OECD Broadband Portal.
7. Subscriptions per 100 inhabitants
2. …and in developing countries.
6
5
4
3
2
1
0
2007
2008
2009
2010
Over 300 million mobile broadband subscriptions in developing countries in 2010,
more than double the amount one year earlier.
Source: ITU World Telecommunication /ICT Indicators database.
8. 2. Underlying concepts and motivational
factors
•
Main reasons for the emergence of m-government solutions:
–
–
penetration of mobile devices
–
ease of use for the citizens
–
easier interoperability
–
can bring government closer to citizens and businesses
–
•
wide acceptance of these technologies
m-government services can be cheaper than computer-based services
Motivational factors...
–
Better service accessibility, availability, responsiveness, quality
–
Service scalability (expanding coverage, size, broadening impact and enhancing
organisational sustainability)
–
Better stakeholder participation
–
Integration, communication, interaction
–
Efficiency gains: Reduced costs (operational and fixed)
–
Better image and perception
–
increased adaptability to future requirements
9. 3. A framework for m-government
(the how)
•
Establishing an implementation framework...
–
–
–
–
Analysis of the business requirements
Establishment of conceptual architecture principles
Coherence of the two: business requirements are met with the right solutions and principles
are grounded in the business requirements
Sorting out the challenges from the opportunities: impact (coordination of the strategic,
managerial and operational levels) and responses (change or innovation that may need its
own managerial process)
•
The framework should incorporate the following principles:
• Interoperability
• Security
• Flexibility
• Scalability
• Openness
• Integrity
• transparency
•
Alignment with public sector modernisation and integrated service delivery strategy
10. 3. Main challenges...
•
Careful analysis of challenges to avoid increasing the gap and creating new
inefficiencies:
– Organisational
– Technical
– Financial and economic challenges
– Governance
– Legal and regulatory challenges
•
Avoid enforcement but enable access to those who are willing
•
Pragmatic strategic planning: Infrastructure strategy, service delivery
strategy, organisational change strategy, : end-user (civil servant, citizen,
business) and m-enabled solution focus of the planning and not technology
•
Transparency
•
Linked to use of other new technologies and open government data
11. 3. Future steps for governments
•
Technology few steps ahead of socio-economic and usability enablers
necessary to make the transition
•
Designing and constructing m-government services accepted and used by
citizens and businesses : Careful analysis of perceptions and expectation
(e.g. trust, self-efficacy in using mobile technology) prototyping, evaluation
of services to avoid obsolescence and inefficient use of resources
•
Evolutionary approach: small set of high-value services accessible from a
range of technologies
•
Flexible applications that can be changed with changing needs
•
M-applications inclusive and with a national spread: from pilots to national
scale projects
•
Increased linkages btw hardware and content: linking the hardware to a
content delivery platform
•
Mid-term perspective and technology trends outlook taken into account
12. 3. Future steps (2)
•
Delivering m-government services implies change: habits, fear of the
unknown, security and economic factors and civil servants might feel
threatened
•
Adaptation process needed: education, participation, interpersonal
communication, motivation
•
Widespread acceptance of mobile technologies in everyday life does not
guarantee the acceptance of the technologies for the provision of public
services: the risk of low levels of uptake
•
Appraising the readiness of the society for m-government: maturity of
technology, capacity of service providers, users’ interest
•
Partnering with the private sector (capability and availability have reached a
more mature status than the one in the public sector)
13. 4. OECD help to formulate policies
that leverage the potential (where to
go)
•
review existing m-government policies, frameworks and initiatives
•
assess public sector maturity to deliver results through m-gov
•
appraise alignment with other relevant strategies (OGD, E-gov, PS reform)
•
help delivering results:
– Provide more services with fewer resources
– Emphasis on priority in favour of activities (and not 7/7) to avoid proliferation
– Look at strategic state and social value, not only with a ROI perspective on
how m-government enables to economize on the traditional costs of e-government
– Part of a multichannel delivery strategy to ensure appropriate combination
of online and offline channels in a ubiquitous manner
– Consider the impact on digital divide
•
Part of our digital cities?
14. Thank you!
For more information email:
barbara.ubaldi@oecd.org
or visit our website:
http://www.oecd.org/gov/egov
