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E gov challenges and trends

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A session conducted for Sri Lanka Administrative Service Class 1 Officials

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E gov challenges and trends

  1. 1. Sameera Jayawardena, Program Manager, ICTA eGovernment challenges and trends
  2. 2. Who are you? Who are they?
  3. 3. So where are we?
  4. 4. Productivity? Activity – Productivity - Future work place <<clp>>
  5. 5. Productivity through ICT
  6. 6. “Maximizing Productivity: Marathon - Not a Sprint”
  7. 7. ICT and eGovernment ● eGovernment is the Use of ICT ● for providing user friendly, better quality services ( a citizen centric and connected government) ● for increasing the efficiency and effectiveness of the government ● Improving the relationships with stakeholders (eParticipation)
  8. 8. Stake Holders of eGov and Service Categories G E CB G G2CG2B G2G G2E
  9. 9. Enabling the Connected Government Information Interaction Transaction Integration- Connected Government Complexity Time
  10. 10. IT Applications in day to day organizational activities
  11. 11. Typical Government – Organization CentricTypical Government – Organization Centric
  12. 12. Re-engineered Government – Citizen FriendlyRe-engineered Government – Citizen Friendly
  13. 13. Citizen Centric GovernmentCitizen Centric Government
  14. 14. Application Services Single Window for CitizensSingle Window for Citizens
  15. 15. Lanka Government Network (LGN)Lanka Government Network (LGN) Certificate Authority Lanka Government Network 48 Ministries 60 Departments 8 Provincial Councils 271 DS Offices Application 32 Provincial Ministries 16 Provincial Departments Internet email Application Services Re-Gov Applications Application Services
  16. 16. Lanka GateLanka Gate Lanka GateLanka Gate Certificate Authority Country Portal Lanka Government Network 48 Ministries Private Sector Companies 60 Departments 8 Provincial Councils Services Mobile Portal Mobile Service Providers Citizens Application On-line Application 271 DS Offices Application Credit Card Payment Service Private Sector VPN Application Services Application Services 32 Provincial Ministries 16 Provincial Departments Application Services Service Registry IP TV Mobile Payment Service
  17. 17. Connected Government: A Real ExampleConnected Government: A Real Example Lanka GateLanka Gate Certificate Authority Country Portal Lanka Government Network Application Services Provincial DMT Insurance Companies Emission Testers Central DMT Traffic Police Services Application Services Services Mobile Portal Mobile Service Providers Citizens Application Application eRevenue License On-line Application DS Offices Application Credit Card Payment Service Private Sector VPN Mobile Payment Service
  18. 18. Enabling the Connected GovernmentEnabling the Connected Government Information Interaction Transaction Integration- Connected Government Complexity Time Lanka Gate We are here We want to jump to this
  19. 19. UN eGov IndexUN eGov Index
  20. 20. Frequent Strategic IT Issues
  21. 21. e-Government Efforts in Developing Countries Total Failure Partial Failure Success R. Heeks, iGovernment working paper
  22. 22. e-Gov Project Iceberg
  23. 23. e-Gov Project Iceberg Technology People / Organization 10 %10 % 90 %90 %
  24. 24. e-Gov Project Iceberg Technology People / Organization 10 %10 % 90 %90 %
  25. 25. Value of Leadership 1o, Leadership & vision ooo ooo Management HRD Infrastructur e Resources Technology GPR Partnership ,
  26. 26. Value of Leadership 1o, Leadership & vision ooo ooo Management HRD Infrastructur e Resources Technology GPR Partnership , 1
  27. 27. - eGovernment is not seen as a priority - National level eGov vision - Lack of eLeadership - No unified approach - Weak partnerships (with G2G, in PPP...) - Siloed Government (citizen services) Challenges
  28. 28. Social Media
  29. 29. Future Government By 2020, over 5 billion people use social networks, about two-thirds of the world’s population. In 2017, the Asia-Pacific region accounts for approximately half of social media users worldwide. Wireless traffic increases 88-fold between 2010 and 2020. Mobile money spreads throughout the society In 2020, the mobile-enabled workforce in the utilities sector doubles to 2.4 million Improved customer service and achieving superior cost efficiencies
  30. 30. The socially conscious consumer Customer analytics change lives human services integrate virtual tools into service delivery
  31. 31. FAST Government (Flatter, Agile, Streamlined, Tech- enabled) Government Must Be Flatter – Open, Efficient Government Must Be Agile - Processes Government Must Be Streamlined - adaptive Government Must Be Tech-enabled and Tech-savvy
  32. 32. eGovernment for Good Governance
  33. 33. Open Government Partnership & Open Data • Increase the availability of information about governmental activities • Support participation • Implement the highest standards of professional integrity throughout our administrations • Increase access to new technologies for openness and accountability • Right to Information • Transparency and Accountability • Open Data • Citizen Engagement
  34. 34. Emerging Enhanced Interactive Transactional Integrated Human Capacity Collaboration Technology Legal Governance & Institutional framework Admin reforms eGov Maturity vs Requirements
  35. 35. The evolution of Government Government 1.0 Government 2.0 Government 3.0 Operation Core Value Participation Method(Channel) Administrative Service Delivery Government-oriented Efficiency Government initiated Personal Visit One-way Citizen-oriented Democracy Limited disclosure and participation Internet Two-way Individual-oriented Greater Democracy Active disclosure, participation Mobile internet smart phone Proactive, Customized
  36. 36. Public Sector Future Manager
  37. 37. The Governments pressurized to perform competitively •Change of citizen expectations •Evolved citizen interactions with the government •Global e-Government delivery standards •Environmental concerns •Complicated social relationships •Obligatory factors with information technology •Generation knowledge gaps •Traditional vs Modern
  38. 38. Public Sector Changes Needed •Thinking of IT all the time and eSolutions to prepare future requirements •Prepare changes needed for Y Generation •Consider required organizational and Mind set changes for future compatibility •Concentrate adaptability and to accommodate new knowledge •Safeguard public sector from outdating
  39. 39. A Nation’s Plan to Empower its People through ICT !! ! Thank YouThank You!! Sameera Jayawardena Program Manager sameeraj@icta.lk 2369099 – 332 imsameeraj.blogspot.com

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