This document discusses Chesterfield County's efforts to improve citizen engagement through technology. It emphasizes creating a citizen-centric government by focusing on resident needs and preferences in communications. Technologies like smartphones, social media, and mobility/mobile apps are highlighted as tools to enable collaboration and convenient access to services. Data shows residents strongly prefer digital communication methods over traditional ones. The goal is to actively involve citizens in governance through open data initiatives and two-way engagement online and through social media. Challenges discussed include cybersecurity, hiring qualified IT staff, and managing costs of new technologies.

1. Technology&CitizenEngagement
ChesterfieldCounty,VA
June 2nd, 2016
Barry Condrey
Chief InformationOfficer
Dave Goode
Communications & Media

2. Citizens
Better
Together
Technology
Role
Citizen Centric
 Government services that revolve around the resident
 Communications on the resident’s terms & language
 Raising satisfaction with government & lowering costs
Collaboration
 Overcoming the “epic” dissatisfaction with government
 A critical part of every aspect of local government service
 CitizenVoice – Looking for balance
Technology – A Means to an End
 Internet, Smartphones, Social Media – What the residents use
 Collaboration, Services, Convenience – What the residents want
 Not all engagement needs technology
We are at our best when we actively involve the citizens
in the business of government!

3. Cyber Security
2. Hire and Retain Competent IT Personnel
3. Mobility / Mobile Applications
4. Open Government/Transparency/ Open Data
5. Disaster Recovery/ Continuity of Operations
6. Budget and Cost Control
7.Virtualization: Server, Desktop, Storage, Applications
8. Shared Services
9. Portal/ E-government
10. Cloud Computing
Source: Survey of counties byCenter for DigitalGovernment, partnering with NACo. July, 2015

4. Source: Pew Research Center Global Attitudes (citation last page)

5. Source: Pew Research Center Surveys (citation last page)

6. 0
10
20
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40
50
60
70
80
90
Email Smartphone Websites Social Media TV Newspaper Home Phone
Citizen Communication Preferences
Communication Methods
Source: VSU Masters Degree Research
Impact of Social Media on citizen satisfaction with local government.

7. 3.2 Million UniqueVisits to Chesterfield.gov
120,000+ CitizenWi-Fi Connections /Year
35,000 Likes / Followers on Social Media
16+ Social Media Sites
EnablingTechnologies

9. http://www.chesterfield.gov/opengovernment/
https://www.facebook.com/chesterfieldvashelter/
http://www.twitter.com/ChesterfieldVA
https://www.youtube.com/watch?v=Zll24pbDe-4
http://www.chesterfield.gov/content3.aspx?id=9368
https://www.chesterfield.gov
https://citizenaccess.vbgov.com/

10. Email: CondreyBa@Chesterfield.gov
http://www.mckinsey.com/industries/public-sector/our-insights/implementing-a-citizen-centric-
approach-to-delivering-government-services
http://www.pewglobal.org/2016/02/22/smartphone-ownership-and-internet-usage-continues-to-climb-in-emerging-
economies/pg_16-02-18_technology_smartphonemap-02/
http://www.pewinternet.org/2015/10/08/social-networking-usage-2005-2015/
http://www.internetlivestats.com/internet-users-by-country/
http://cio-musings.blogspot.com/