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Smart Government or Mobile Government

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Smart Government or Mobile Government
What is the smart process
Business Process Reengineering

Lecture for Smart Government Conference - Dubai - Burj Al Arab - December 2013

Smart Government or Mobile Government
What is the smart process
Business Process Reengineering

Lecture for Smart Government Conference - Dubai - Burj Al Arab - December 2013

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Smart Government or Mobile Government

  1. 1. Smart Government or mGovernment? Malek Al Haddad malekhad@gmail.com
  2. 2. “I want UAE Government services to be delivered to the public through mobile phones” HH. Sheikh Mohammed bin Rashid Al Maktoum
  3. 3. All departments should consolidate the management of their government mobile services: efficiency and security. Services need to be upgraded from simple notification to more advanced administrative transactions. Focus on compatibility and accessibility. Instead of just porting website to mobile, development of new mobile services are needed (talking advantage of the latest technologies). Improvement of security measures and mobile government common security infrastructure recommended. Utilization of mobile office as soon as possible. Goals as per the initiative
  4. 4. But…
  5. 5. Smart Government means Smart Services What is the smart Service? What is the smarter or smartest Service? What is next? Wise Process??? Terminology
  6. 6. Suggested Terminology Smart Service means getting the service in the accurate time with almost zero effort Build hope, life and the future, and to make people happy… To make sure that the people of the UAE wake up in the morning with a smile on their faces HH. Sheikh Mohammed bin Rashid Al Maktoum
  7. 7. The Smart Process is Non Process this is the title of new book about business process reengineering will publish soon – Author: Malek Al Haddad
  8. 8. Has led to • LBS (Location Based Services) • M-Commerce • Augmented Reality • Targeted Marketing • Ubiquitous Life • Increased processing speed • Reduction in size • Longer battery life • Improved communications • Familiarity with technology Technical Development for New Services and New Opportunities
  9. 9. Technologies Involved Source: Gartner, Rick Howard & Andrea Di Maio, Top 10 Strategic Technology Trends for Smart Government, 2013
  10. 10. Mobile Technology is the first item
  11. 11. Designed to be used by single user – Personalized information Reached a tremendous users All what you need Services delivered through a more personal familiar and friendly device Identify caller location Cheap power resource Best coverage Always “On”, mobile devices that are designed to be carried around for instant information
  12. 12. Services and Information Delivered Anywhere at Anytime Mobile Devises have become the perfect delivery medium to target and rich users
  13. 13. Comprehensive & Strategically mGov Plan Minimizing Trial & Error •Create an Environment that enables the mobile government Maximize Citizen Satisfaction •Shift to mobile based government services whenever and where ever the citizen needs the service. Developing Government Productivity •Support mobile work for government officials. •Mobile office enabling remote smart work. •Mobile based on-site field tools.
  14. 14. Interoperability Standards Shared Services Backend Layer Local Administration Authority Ministry Front Layer E-government Portal Mobile Portal Mobile Platform Middle Layer Government Secured Network FEDNet Data Center
  15. 15. •Telecom operators. •Government. •End users. •Device manufacturers. •Infrastructure providers. •Application developers. •Content developers and enablers. Stakeholders
  16. 16. Infrastructure •Data Center. •Mobile Cloud Computing (MCC), IaaS, BaaS, StaaS. •Network (FEDNet). •BYOD Environment. Platforms •Mobile Gateway Platform. •Government Cloudstore. •Shared Services: M-Payment. M-Signature. •E-Participation •Wallets Apps •Location-Based Services. •Sensors-Based Services. •Incidents Monitoring as a Service. •Tracking as a Service. •BYOD Apps. •SaaS, DaaS. •BaaS.
  17. 17. 1. FEDNet SG needs one GSN 3. Mobile Cloud The only way to augment the limitation of mobile resources 2. Mobile Platform SG needs One Platform 4. Government Cloudstore One trusted shop for Gov. Apps 7. Sensor-Based Services Incident alarm as a service 6. Location-Based Services (Vehicle tracking as a service) 12. Internet of Things (IoT) and Big Data M2M 11. mSignature Mobile Operators PCS EIDA 8. Smart City Platform Smart Building Indicators, Monitoring and Controlling 10. mPayment Federal mPayment Gateway Wallets 9. BYOD The new concept of mobility business 5. Cloud Services XaaS… For all business platforms (MS suit, CRM, PMP…) We GROW we change, we change we GROW
  18. 18. Thank You Malek Al Haddad End of Part1

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