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Dealer Chat Presentation

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360Converge, Inc.
360Converge, Inc.

Recent dealer chat webinar presentation for DealersEdge covering how to leverage live chat at your dealership to actively engage and sell more dealership website shoppers. Car chat is fast becoming the best way to connect with shoppers while they are on your website.

AutomotiveTechnologyBusiness
1 of 39
ⓒ 2010 ActivEngage Inc. All Rights Reserved.
Are You Chatting??? How to use Live Chat to turn dealership website visitors into actively engaged showroom buyers
The Shift ,[object Object]
Why Chat? ,[object Object],[object Object],[object Object],[object Object]
Why Chat? 4,850 Missed Opportunities
Simple Math ,[object Object],[object Object],[object Object],[object Object],[object Object]
Webinar Agenda ,[object Object],[object Object],[object Object]
Connecting With Site Visitors
Connecting With Site Visitors ,[object Object],[object Object],[object Object]
Connecting With Site Visitors ,[object Object]
Connecting With Site Visitors ,[object Object]
Connecting With Site Visitors ,[object Object]
Connecting With Site Visitors ,[object Object],[object Object],[object Object],[object Object]
Connecting With Site Visitors ,[object Object],[object Object]
Connecting With Site Visitors ,[object Object]
Modify Your Sales System
Modify Your Sales System ,[object Object],[object Object]
Modify Your Sales System ,[object Object],[object Object]
Shopper Questions ,[object Object],[object Object],[object Object],[object Object]
Modify Your Sales System ,[object Object]
Increase Your Site Conversion
Increase Your Site Conversion ,[object Object],[object Object],[object Object]
Four Step Conversion Process ,[object Object],[object Object],[object Object],[object Object]
Management Oversight ,[object Object],[object Object],[object Object],[object Object]
Trend Spotting in Chat Sessions ,[object Object],[object Object],[object Object]
Real-Time Shopper Data
Live Demonstration
Chat to Sales Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Processing Data ,[object Object],[object Object]
Prospect Next Step ,[object Object],[object Object],[object Object]
Service / Parts ,[object Object],[object Object],[object Object]
Typical Dealership Breakdown ,[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study - Robert Manrique
3 Questions ,[object Object],[object Object],[object Object]
The Future ,[object Object]
The Future ,[object Object]
DMS Integration ,[object Object],[object Object]
Question
Todd Smith [email_address]

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Dealer Chat Presentation

Editor's Notes

  1. Average dealer does 16 seconds 20% chat abandonment rate
  2. View detailed information about your online shopper before a conversation even begins Relate to your customer for a more personal experience When shoppers land on your website, you can see: Are competitors on your site? Amount of time spent on your site The pages viewed and in what order How shoppers got to your site How do you know if your website shoppers are local to you? Geo-targeting feature allows you to pin point shoppers location Are shoppers true “prospects” or someone just trying to keep their local dealer honest?