This document discusses how to use live analytics and chat features on a website to interact with visitors and turn them into customers. It recommends starting with chat and callback options to enable real-time communication and response. Alerts and data capture tools can notify staff when prospects are online and collect visitor details. Auto responses can then keep visitors engaged through customized emails, chats or surveys to aid in prospect filtering, sales, customer service and retention.

1. Turn Visitors into Customers
Find out how to Interact with your
website visitors to turn them from
browsers into buyers

2. The Power of Live Analytics

See who is on your
website and what they
are doing in real time

You can then ask visitors
questions just as if they
were visiting your
premises

Also enables you to view
previous browsing
history

3. Start with Chat & Callback

Enables you to place
Live Chat buttons
anywhere on your site

Request Callback is
more reliable than an
email and enables you to
give an instant response

Anyone in your company
can respond to a chat or
callback request

4. Prospect & Customer Alert

Set up alerts to tell
you when a certain
type of visitor in on
your site

Push Live Chat
invites to visitors
based on their activity

Monitor click through
from any traffic
source

5. Data Capture

Instantly capture visitor
details once they request
chat, callback or
complete a form

Once added to database
will be able to monitor all
visitor activity

Easy integration with
CRM or emarketing
system

6. Auto Responses

Set up rules to keep
in touch with site
visitors

Auto send
customised emails or
chat requests

Auto generate
feedback requests or
surveys for website
visitors

7. Practical Applications

Prospect Filtering

Enquiry Management

Increased Online
Orders

Order Management

Customer Service

Customer Retension

Customer Surveys

8. Sound Interesting?
Please visit our Live Chat, eMarketing
or Auto Processes pages
Start a Live Chat Session
Request a Callback
Or telephone us on 0844 811 8277