1. A-601 Shahrea Faisal Road,
Karachi, Pakistan
John Bosco Phone:(0300) 2837217
Email:johnboscomuneer@gmail.com
CUSTOMER SERVICE PROFESSIONAL
Proactive, high energy professional with a proven ability to build trust & develop effective
relationship, 7+ years experience creating learning environments that are safe and enjoyable
as a Quality Assurance Officer and Customer Care Officer with an additional 3+ years as an
Complain Analyst in a Banking environments. Excellent organization skills, combined with
the ability to adapt new challenges, outstanding interpersonal and communication skills,
with expertise in dealing with people from diverse background and cultures.
Highly qualified in service-based, Organization Secretary position requiring an emphasis on
management satisfaction committed to quality performance with an ability to learn new
procedures quickly. Dedicated to achieving customer satisfaction and surpassing
expectations. Able to focus on project, develop strategies and meet deadlines. Strong rapport
with personal, and associates based on knowledge, professionalism and integrity . Focused
and solutions-oriented with the ability to consistently exceed both customer and
management goals.
CERTIFICATIONS
B.com (2006) , Intermediate and matriculation certificates.
AREAS OF EXPERTISE
● Customer Service & Quality Assurance
● Organization, Time & Workflow Management
● ConflictPrevention & Troubleshooting
● Analytical & Problem-Solving Skills
● Scheduling Appointments
● Deadline Driven
● Leadership & Supervision
● Confident Presentation, Communication & Interpersonal Skills
● Procedure Development & Refinement
● MicrosoftOfficeProficiency
● Productivity Improvement
● Keeping Organization Record
● Curriculum Design & Scheduling
CAREER HISTORY
Interwood Mobel (Pvt) Limited, Karachi Pakistan 2016-Present
Secretary to Corporate Head
Independently Operated all works related to Corporate head from last 7 months, ensuring a
punctual & creative environment at Interwood Corporate Department.
 Lookafter all corporate projects fromProjectleads till completion.
 Make sure furniture Production on time, delivery & installation at client site within
given time.

2.  Documentation processing, tender documents, billing invoice, visit at client site,
measurements site etc.
 Working forthe resolution of client complains on time, communicated withclient &
satisfy his deeds.
Burj Bank Limited, Karachi, Pakistan 2014 till 2016
Secretary/ Complain Analyst
Independently operated all aspects of a full-time department Secretary/ Complain Analyst
From last 2 years, ensuring a safe, clean and stimulating environment
● Performed all necessary tasks including organization, scheduling and keeping
organization record, coordinationand supervision of Complain and appointments:
also planned and implement new ideas forthe betterment of organization reputation.
● Communicated with customer with respect to any and all concerns regarding
complains: tailored attention and care to meet the varied needs of each individual
customer .
● Maintained all records and administrative needs for business: ensured profitability of
endeavor while striving to provide quality service.
Burj Bank Limited, Karachi, Pakistan 2013 till 2014
Customer Care Officer
Operated along with team, Maintain organization AHT, Lodge Customer Complain on system:
Maintaining Punctuality and help Customer to resolve their issue’s
● Answering phone calland satisfy customer
● Making an Out-bound calls to various customer and selling different Organization
product
● Lodge complain and forward to concerns forresolution
● Workin all shifts
● Help customer and resolve his issue’s as per organization policy
KE( Karachi electric supply), Karachi, Pakistan 2010 till 2013
Quality Assurance Department
Independently Operated all aspects training new officer:Spread awareness about
organization product and it usage: Implement new ideas to improve customer handling:
Evaluate officermonthly performance and assist manager in various product availability
● Training and provide awareness to officerabout organization product and it’s usage
● Assist manager forthe improvement in department work,understand the needs of
employ and try to help them all sort
● Evaluate officermonthly performance and give brief summary about the
improvement
● Maintain officeenvironment and make other to obey rules
● Always lookto learn and gain much knowledge as possible
● Team man and always ready to help other
● Providesystem knowledge to new user meet different customer regarding their issue
KE( Karachi electric supply), Karachi, Pakistan 2009 till 2010
Complain Management Unit (CMU)
 Operated the most important department of dispatching along with team: dictate
almost 1000+ complain in a day to maintenance team for resolution: mark time of
complain taken, lodging, dictation and it resolution time: forwardday to day
dispatching detail MIS to department manager and maintain record of complain on a
daily basis.

3.  Workin another equally important sector in KE Rectification:Take information from
the customer about their complain lodge and it resolution time throughout-bound
call: either maintenance team time resolve their complain within a time or customer
facedifficulty about his complain resolution: asked maintenance team about required
complain resolution time and then maintain daily MIS and forwardto region
manager.
ACCOLADES/ ACHIEVEMENTS
● Chosen for Secretary/ Complain Analyst position after an year working as a Customer
Care Officerforgood learning and knowledge skills
● Awarded as department employ of the Quarter award twice
● Chosen as Term Deposit Certificate department team head
● Won most Hardworking and Successful Employ award