1. WINIFRED E. WALKER
3632 N. DEQUINCY, INDIANPOLIS, IN 46218
317-547-1056
MISSWINNIEW@ATT.NET
CAREER TRACK
Stanley Convergent Security Solutions (05/14 - Present)
Accounting Specialist
 Works in a team environment responsible for a portion of Stanley Security’s Accounts Receivable portfolio.
 Reviews customers payment history, sales history, and risk exposure.
 Utilizes a prepared collection dashboard,specific aging analysis and review of sales, billing, order and other documents. .held
in both online systems and offline storage.
 Works with internal and external customers nationwide.
 Makes daily decisions on reasonable risk exposure related to customer sales and influence how credit limits are set through
review of customer history and credit reports.
Koorsen Fire & Security (03/10- 01/14)
Administrative Assistant
 Dispersed incoming mail to correct recipients throughout the office.
 Made copies and sent faxes.
 Handled incoming and outgoing correspondence.
 Organized files, developed spreadsheets.
 Faxed reports and scanned documents.
 Created weekly and monthly reports and presentations.
 Properly routed agreements, contracts and invoices through the signature process.
Vertex Business (6/09-2/10)
3rd Party Collection Specialist
 Reviewed claims and made adjustments.
 Contacted delinquent customers to collect payments.
 Received claims via telephone,fax and email.
 Input cash receipts and payments into proper filing systems.
 Prepared metric reports and documents for court filings.
 Established payment arrangements.
 Escalated claims to supervisorfor further action.
 Received inbound and outbound calls.
Duke Realty Corporation (10/06-3/09)
Customer Account Representative
 Responsible for 4 large market areas that averaged over 900 accounts
 Contact tenants with open balances via email or phone.
 Prepared process and mail statements.
 Completed reconciliation's.
 Researched check applications.
 Assisted tenant with any problems and or concern providing quality customer service.
 Contacted tenants concerning return check.
 Entered and organized contact information of current and previous tenants.
 Prepared and processed late charges.
 Reviewed, investigated and made adjustments to claims.
 Handled and processed claims due to damage and or loss of property.
 Reviewed and followed up on incident reports.
 Worked closely with Property Mangers about tenant policies and claims.

2. Brightpoint (3/03-10/06)
Customer Account Representative
 Maintained a nine million dollar portfolio with an average of about 800 accounts.
 Created, maintained and insured reliable customer account information.
 Notified customers with delinquent accounts and attempted to secure payments.
 Recorded information about collections status.
 Issued and applied credits to customers’ accounts.
 Released credit holds for shipment processed based on customers credit limits pro-actively review and monitor past due
amounts.
 Negotiated payment schedules.
 Investigated discrepancies.
 Provided proof of deliveries, missing invoices, etc.
 As needed interface with salesmen customer service branch managers and controller on credit concerns.
 Prepare and submit uncollectible accounts forthird-party collection agency.
 Followed up on NSF checks.
 Researched and resolved payment discrepancies.
 Responded to customer disputes and provided quality customer support.
SALLIE MAE (3/02-3/03)
Collections Specialist
 Resolved problems and answered inquiries involving various types of student loans.
 Educated customers on how to resolve their delinquencies, maintain account and offer payment options according to payee’s
financial abilities.
 Assisted supervisors and managers with projects as needed while maintaining high quality customer service on all levels.
EDUCATION
1975 Indiana University-Purdue University- Indianapolis, Business Administration and Accounting. (Non-degree certificate)