1. DEBORAH S HURTER
4826 N VECINO DR
COVINA, CA 91722-2141
Objective
To work with a dynamic team where my extensive experience as an Operational Specialist combined with
my Customer Service and management experience will create outstanding long term, value added
performance.
Abilities
Hard working, highly motivated team player.
Employment History
Electronic Delivery Manager, Financial Specialists, All Other
12/2011 - 03/2013 Simplicity Bank 1359 N. Grand Avenue, Covina, CA
Provide training and supervision in the Electronic Delivery department including but not limited to, ACH
processing, debit and ATM card management, A2A transfer and FRB check processing. Supervise the
installation and maintenance of the Bank's ATMs. Support all aspects of operations and maintain security,
Maintain accurate and complete records and reports.
Electronic Delivery Assistant Manager, Financial Specialists, All Other
06/2011 - 12/2011 Kaiser Federal Bank
(Simplicity as of 11/13/12)
1359 N. Grand Avenue, Covina, CA
Responsible for processing daily Share Draft Exception file, ACH posting and balancing, returned
deposited items, follow-up correspondence with customers, and all Charged Off Account requests. Provide
adequate training and support for all aspects of Operations and maintain security. Maintain accurate and
complete records and reports. Evaluate work flow and assist Electronic Delivery Manager.
EFT Specialist Lead, Financial Specialists, All Other
07/2006 - 06/2011 Kaiser Federal Bank 1359 N. Grand Avenue, Covina, CA
Supervise overall dailly activities of the EFT department, verify proper balancing and reconcilliation, audit
all deposits to FRB, perform weekly audit of all EFT work, research and prepare documentation on all
subpoenas and search warrants received, monitor daily ATM cash levels, and track incoming and outgoing
adjustments. Work closely with vendors (FTSI, Verafin, Fico, and Tranblocker).
EFT Specialist, Financial Specialists, All Other
10/2002 - 07/2006 Kaiser Federal Bank 1359 N. Grand Avenue, Coviina, CA
Process Share Draft Exception file, all ACH postings, returned deposited items, correspondence with
customers, charged off account requests, dormant accounts, collection, subpoenas, and warrants. Process
Payroll for all Kaiser Permanente employees.
Operations Administrative Specialist, Financial Specialists, All Other
03/1994 - 09/2001 Tokai Bank of California Irwindale, CA
Notary Coordinator, Currency Transaction reports, researched bank documents to resolve issues, assisted
BSA Compliance Officer, and provided primary support for ATM program. Performed as Assistant Manager
for all extra large items, and responsible for Federal Reserve Bank line. Performed electronic transfers
(ACH), processed returned items, dormant accounts, and special account statements

2. Customer Service Supervisor, Customer Service Representatives
02/1987 - 09/1993 Tokai Credit Corporation Pasadena, CA
Provided Operational Supervisory for all Customer Service Representatives, implemented "Customer
Satisfaction" program, and was responsible for implementation of "A T & T Definity Telephone Call
Management". Administered collection of all delinquent accounts, and controlled customer complaints
regarding contracts, titles, credit bureau reports, insurance and loan information.
Education History
Issuing Institution Location Qualification Course of Study
Canton High School Canton, MO High School Diploma General High School Curriculum
Honors
Additional Information
References
Dave Paraiso, VP Sales
Advanced Network, Inc.
858-229-3979
Business reference known for 25 year(s).
Jeanne Thompson, Chief Administrative Officer
Simplicity Bank
626-339-9663 Ext. 1200
Business reference known for 7 year(s).
Janie Schwabb
JPL
626-222-9112
Personal reference known for 26 year(s).