Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs. Diligent, detail-oriented and thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.

1. Jasmine Mendivil
5601 S 12th
Ave Apt 608 (520) 250-4752
Tucson, AZ 85706 mendivilperez1@hotmail.com
Experienced Mortgage Professional
Mortgage industry professional with loan-processing experience and a comprehensive knowledge of
conventional and government loan programs. Diligent, detail-oriented and thorough in gathering
borrower information, verifying loan documents and reviewing file documentation to guide each loan
from preapproval to closing.
EXPERIENCE
CitiBank N.A. 2014-Present
Mortgage Loan Coordinator
 Forge successfulrelationships with clients and sales partners.
 Obtain VOE, VOR, and other documents as needed and review file documents to verify
appropriate documents and disclosures are included.
 Efficiently manage mortgage loans from registration to closing.
 Effectively engage with demanding customers/sales agents with diplomacy to ensure a seamless
process.
 Review and authenticate borrowers’ income, credit reports, employment histories, property
appraisals and title insurance information to prepare loan applications for underwriting submittal.
 Provide support to loan officer and underwriter teams by ensuring the timely, judicious and
accurate processing of mortgages.
 Ensure compliance with company policies, underwriting guidelines and lending-program
requirements.
 Analyze incoming documents for loan eligibility.
 Guarantee on time closing by completing all required pre-closing steps; making cash to close call,
and sending files to closing within required performance standards.
 Reduced department delayed closings by educating processors and providing feedback on
Docusign procedures.
CitiMortgage Inc. 2013-2014
Homeowners Loss Mitigation Specialist/ Spanish Language Unit
• Advised clients on the terms and conditions of their mortgage.
• Analyzed existing policy & procedures and modified them for the purpose of improving
regulatory compliance for the business.
• Reduced team quality compliance fails by conducting one-on-one coaching with new agents
• Educated clients on escrow calculations and adjustments to their mortgages.
• Handled escalated calls from clients with challenging issues and provided solutions and/or
attentively listened to client complaints and addressed them.
• Pitched refinances and streamline modification offers to clients.
• Input borrower financial information to loss mitigation application and advised of options.
• Collected payments. Maintained knowledge of state/federalcollection laws and call guidelines.
• Advised senior management on policies and procedures.
Sykes Enterprise (Tucson, AZ) 2009-2010
Bilingual Customer Service Mortgage Representative

2.  Assisted clients with concerns and provided accurate account information by reviewing their
GMAC loan account.
 suggested newprocedures to improve client experience.
 Detail-oriented with ability to manage multiple projects simultaneously.
 Responsible for collecting mortgage payments and documenting accounts with written summaries
explaining reason for default and additional resolution possibilities.
 Provided optimal level of customer service for past due mortgage loans,both English and Spanish
 accounts.
Skills
 Bilingual / fluent (Spanish and English)
 Proficient in Microsoft Office
 Computer literate
 Excellent written and oral communication skills
 Strong organizational skills
 Excellent problem solving skills
 Demonstrated high degree of confidentiality