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How to resuscitate your intranet - Andrew Hesselden

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Lightning talk at Intranet Noe 2016.

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How to resuscitate your intranet - Andrew Hesselden

  1. 1. @andrewhesselden #IntranetNow How to Resuscitate your Intranet
  2. 2. @andrewhesselden #IntranetNow 1.The real reason staff hate your intranet 2.What you can do about it 3.How even the smallest of How even small changes can make things much better
  3. 3. @andrewhesselden #IntranetNow 1.The real reason staff hate your intranet 2.What you can do about it 3.How even small changes can make things much better
  4. 4. @andrewhesselden #IntranetNow 1.The real reason staff hate your intranet 2.What you can do about it 3.How even small changes can make things much better
  5. 5. @andrewhesselden #IntranetNow …you’ll get 5 Takeaways
  6. 6. “Our intranet is rubbish” “Search doesn’t work” “I can’t ever find what I need” “The homepage is cluttered” “I just keep what I need in my favourites” It’s so old fashioned “The structure doesn’t make any sense” “It’s really annoying” “It’s slow” “I never know if I’ve got the right page” “Loads of broken links” “It’s out of date” “Too much text to read” What they say
  7. 7. @andrewhesselden #IntranetNow
  8. 8. @andrewhesselden #IntranetNow Your little intranet vs
  9. 9. @andrewhesselden #IntranetNow Client Story
  10. 10. @andrewhesselden #IntranetNow What was wrong… in a nutshell • Intranet lacked structure • Not much governance • Minimal/no author training • Lots of corporate waffle and far too much text • Some accessibility issues
  11. 11. @andrewhesselden #IntranetNow Visually… • Text was all the same grey, with little contrast • Body text was small • Headings had no breathing space • Almost invisible hyperlinks… and inconsistent hover behaviour • Buttons were inconsistent • Lots of banners and very little white space
  12. 12. @andrewhesselden #IntranetNow
  13. 13. @andrewhesselden #IntranetNow Planned a new structure User Journeys & Card Sorting
  14. 14. Planned a new structure Author Training
  15. 15. @andrewhesselden #IntranetNow Planned a new structure Intranet Engagement +10 to 20%
  16. 16. @andrewhesselden #IntranetNow 5 Takeaways
  17. 17. @andrewhesselden #IntranetNow If your intranet feels tired... Consider: • Current trends in user interface design in the outside world
  18. 18. @andrewhesselden #IntranetNow If it’s hard to navigate... Consider: • breadcrumbs • page titles • too many choices in menus? • hyperlink text
  19. 19. @andrewhesselden #IntranetNow If users are frustrated... Consider: • Are you are giving them what they need? • Is it up front, on the rocks; no mixer, no umbrella?
  20. 20. @andrewhesselden #IntranetNow If users ask for quick-links or are creating favourites… Consider: • Is your intranet structured right?
  21. 21. @andrewhesselden #IntranetNow If issues keep reoccurring… train your authors… Consider: • Usability • How to write for the web • Correct archiving processes etc
  22. 22. Andrew Hesselden @andrewhesselden andrew@coralfish.co.uk www.coralfish.co.uk Thank you

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