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Sticking your digital workplace together — Sam Marshall

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Sam Marshall, of ClearBox Consulting, shows how microservices can create a cohesive and useful intranet experience for employees.

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Sticking your digital workplace together — Sam Marshall

  1. 1. www.clearbox.co.uk @sammarshall Sticking your digital workplace together #IntranetNow @sammarshall Image: Numen / For use
  2. 2. @sammarshall#IntranetNow
  3. 3. 92 5 11 3 6 2 1 2 1 3 14 2 80 2 5 17 “Modern workplaces are interruption factories” David Hansson, Basecamp 96 #intranetNow @sammarshall
  4. 4. 17 #intranetNow @sammarshall
  5. 5. Bringing our digital workplaces together #intranetNow @sammarshall
  6. 6. We’ll never get our digital workplaces onto one platform (and we shouldn’t try) #IntranetNow @sammarshall
  7. 7. Intranets are not a viable digital workplace ‘hub’ #IntranetNow @sammarshall
  8. 8. The essential glue for your digital workplace Signals Search #IntranetNow @sammarshall
  9. 9. The essential glue for your digital workplace Signals Search #IntranetNow @sammarshall
  10. 10. The root cause of many search issues isn’t the search engine Content quality issues Technical issues IA issues Other User training issues clearbox.co.uk/ DiagnoseSearch #IntranetNow @sammarshall
  11. 11. When you offer ‘Search Everything’… mean it! Images Really Everything Yes, even the HR System #IntranetNow @sammarshall
  12. 12. ?What did you use before Google? #intranetNow @sammarshall
  13. 13. Credits: https://www.webpagefx.com/blog/web-design/popular-search-engines-in-the-90s-then-and-now/ What did you use before google? #intranetNow @sammarshall
  14. 14. Provide answers not links#intranetNow @sammarshall
  15. 15. Provide answers not links Your paternity leave entitlement is Questions? Jo Malone is your HR rep Apply for paternity leave Employee handbook: paternity leave section 6 days Holiday remaining J F M A M J J A S O N D 10 days #intranetNow @sammarshall
  16. 16. Microsoft Search is a step in the right direction #intranetNow @sammarshall
  17. 17. The essential glue for your digital workplace Signals Search #intranetNow @sammarshall
  18. 18. 92 5 11 3 6 2 1 2 1 3 14 2 80 2 5 17 #intranetNow @sammarshall
  19. 19. Bring the signals together 55 5 #IntranetNow @sammarshall
  20. 20. Make it easy to manage the signals Workgrid Blink #intranetNow @sammarshall
  21. 21. The essential glue for your digital workplace Signals Search #intranetNow @sammarshall Microservices
  22. 22. Wells Fargo#IntranetNow @sammarshall
  23. 23. Microservices atWells Fargo#intranetNow @sammarshall
  24. 24. Moving away from monolithic systems Intranet HR System Absence booking Benefits Pension Holidays Sickness Health scheme Pension #intranetNow @sammarshall
  25. 25. Micro services Make claim Add spouse Health Scheme Sickness Paternity Vacation Absence Statement Change PensionIntranet Absence booking Pension Benefits #intranetNow @sammarshall
  26. 26. Micro services Employee App Make claim Add spouse Health Scheme Your medical claim has been approved Cancel meeting room for 3pm? Facilities Room booking #intranetNow @sammarshall
  27. 27. Micro services potential SINGLE VIEW OF SIGNALS FROM MULTIPLE SOURCES SEARCH RESULTS AS ACTIONABLE CARDS SWAP SYSTEMS WITHOUT CHANGING UX CHATBOTS #intranetNow @sammarshall
  28. 28. A move to headless CMS #IntranetNow @sammarshall
  29. 29. The essential glue for your digital workplace Signals Search #intranetNow @sammarshall Microservices
  30. 30. Nobody’s better placed to make it happen than you! Digital workplace strategy #IntranetNow @sammarshall
  31. 31. www.clearbox.co.uk @sammarshall ThankYou! #IntranetNow @sammarshall Image: Numen / For use

Editor's Notes

  • Croation Art installation by Numem / For Use. Took 12 people 10 days to create.
  • It seems to me there are 2 dominant problems in our digital workplaces. The first is search.
  • The second is that we get updates from many fragmented sources, all asking us to do things, or attend to status changes.
  • It’s like it is too risky to look up from your monitor in case you get splatted with another alert.
  • Though in fact I (and many others) have tried going down this route in the past
  • We’ll never integrate everything into an intranet, and the web interface isn’t the only one. We need to stop talking about “Portals” or “One stop shops” – everyone will have a different entry point depending on their work. The hub will always be the tool you use most, not a generic one like an intranet.
  • One of the top searches on your intranet is probably “Google”
  • https://www.publicdomainpictures.net/en/view-image.php?image=11999&picture=old-chimpanzee
  • What did you use before Google?
  • Answers that span MULTIPLE systems
  • Wedge said we couldn’t mention cats, but Microsoft made me!
  • Notifications, status updates, requests, questions and comments on social media
  • We should be able to deal with them collectively and across multiple devices
  • Our phones do it pretty well if you think of the lock screen. And it isn’t just a red circle with a number, it’s about showing enough context to decide what to do with it.
    Also Sapho
  • There’s one last bit of glue that is useful – the digital Sugru of microservices
  • Wells Fargo wanted to take back control of their UX. Reduce employee tasks from 10 minutes to a few seconds.
  • Crucially for Wells Fargo, microservices means taking back control of the UX
  • Amazon, Netflix, ebay all moved to a micro-services approach
  • Break up monolithic applications into a set of services, each one individually addressable
  • You can then re-combine them across apps, but also other interfaces like room panels and calendars.
  • Ultimately we should think not of content tied to a repository, but multiple points of storage and re-combining them across multiple points of delivery.
    @Workplace or Chatter
  • It may sound ambitious, but it’s about seeing the need first of all – and nobody’s better place to make that happen than you
  • Croation Art installation by Numem / For Use. Took 12 people 10 days to create.
  • ×