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Digital evolution in the workplace — Simon Hudson and Martin Hutchinson

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Traditional intranets have frequently failed to engage, regardless of the technology. Most have failed. We imagined a very different approach, built around people and processes, rather than just news and documents. So we built it.

Simon Hudson, Cloud2 and Martin Hutchinson, Berkshire Healthcare NHS Foundation Trust.

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Digital evolution in the workplace — Simon Hudson and Martin Hutchinson

  1. 1. #IntranetNow @Cloud2Ltd Digital Evolution in the Workplace Traditional intranets have frequently struggled to engage, regardless of the technology. Most have failed. We imagined a different approach, built around users and processes, rather than just News and Documents. So we built it… Simon Hudson & Martin Hutchinson
  2. 2. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson Poor user adoption. Passive information & notification strategy. Browser-based. Limited mobile capability. Doesn’t incorporate everything; users have to know many places & tools. Balance between corporate comms and compliance, users needs and department work processes. The traditional intranet has some awkward shortcomings
  3. 3. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson
  4. 4. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson
  5. 5. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson The definition of the intranet is…  Berkshire Healthcare NHS intranet • Flat pages • Try to make it user-centric, but is it? • Microsoft 365 has entered the building, new opportunities but also confusion In the real world…
  6. 6. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson  Tailoring of information is absolutely correct • But the flow of information etc. is bigger than Comms. And often it’s the staff and managers who know the detail and the nuance, not any central function • Danger of creating divisions between team members • Ownership & quality of metadata In the real world…
  7. 7. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson  Dealing with information overload • email-orientated approach; adopting different channels for different purposes • Starting with a different tool is a good way to introduce change and better practices • A tidy desk is a tidy mind… In the real world…
  8. 8. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson The Vision A digital workplace that engages users & transforms the trust Content, communications, business processes etc. where the users are Primary application / UI for everything
  9. 9. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson The Vision Desktop and mobile access Designed for real end users Easy to extend as our needs evolve Improved compliance
  10. 10. Performance, unlocked @Cloud2Ltd#IntranetNow Simon Hudson & Martin Hutchinson Evolve Innovations • Runs entirely in Microsoft Teams  Spontaneously adoption • Templates provides structure and consistency  "Dash-Channels" and comprehensive Tab content • Incorporates existing intranet and applications • Targeted Notifications • Embedded Apps and Governance

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