Bringing all our processes together - Keri Harrowven
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A lightning talk, that originally included a live demo of the intranet.
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Bringing all our processes together - Keri Harrowven
- 1. Keri Harrowven @KeriHarrowven slide1 Bringing all our business processes together Keri Harrowven Knowledge Manager, Ian Williams Ltd
- 2. Keri Harrowven @KeriHarrowven slide2 Here’s one I made earlier The Problem The Challenge The Solution The Microsoft factor The one I made earlier!
- 3. Keri Harrowven @KeriHarrowven slide3 The Problem Rapid business growth New units opening need to maintain the companies high quality of delivery And learn the ‘Ian Williams way’ of doing things But this is what we had…
- 4. Keri Harrowven @KeriHarrowven slide4 The Problem One giant process flow in Excel 9 pages of landscape A3!
- 5. Keri Harrowven @KeriHarrowven slide5 The Challenge SharePoint online Image mapping worked well in 2007 No image mapping facility now Oh and bookmarks have also gone…
- 6. Keri Harrowven @KeriHarrowven slide6 The Solution Visio Web Access web part • All hyperlinks in Visio retained in SharePoint I could build it all myself • No time delay or cost of using a SharePoint developer • And future development is in my own hands
- 7. Keri Harrowven @KeriHarrowven slide7 The Microsoft Factor Slow page load on flows • Known Microsoft problem – with fix expected mid-July Go live accepting this could mar the UX 10 out of 10 - MS implemented the fix mid- June!
- 8. Keri Harrowven @KeriHarrowven slide8 The one I made earlier! Live demo – I’m nothing if not brave! Screenshots included for SlideShare
- 14. Keri Harrowven @KeriHarrowven slide14 Want to know more? Join me at this afternoon’s session Or please get in touch… Email: keri.harrowven@ianwilliams.co.uk Twitter: @KeriHarrowven LinkedIn: https://uk.linkedin.com/in/keri- harrowven-0aa444a
Editor's Notes
- As a person who has always talked a lot… 7 minutes was a real challenge for me! So let’s get started…
- I will quickly take you through the problem we had, the challenges I faced, the solution I found and the Microsoft factor. Leaving enough time to give you a demo of what I delivered.
- I was recruited by Ian Williams August 2015, as a direct result of the rapid growth of the business with turnover doubling in the previous five years. As new contracts were won, new units were opened across the country. However to ensure the company continued to deliver the high quality of work that had lead to that success, the new units and more importantly the new staff needed to learn the ‘Ian Williams’ way of doing things. But this is what we had…
- One giant Excel sheet, which printed out on 9 pages of landscape A3! No one used it, and quickly found that existing unit staff who should have considered it their ‘bible’ said “that’s nothing to do with operations”!
- I knew for previous experience that SharePoint had an image mapping facility so planned to create the process flows, broken down into logical and ‘dip in’ able sections, and image map hyperlinks to How to guide pages. Image mapping has been removed from SharePoint! And so have bookmarks. Bad Microsoft, removing these useful tools!
- However I dug around a bit and found that SharePoint does have a ‘Visio Web Access’ web part. And better still the hyperlinks you create in Visio are retained when they are loaded to SharePoint. I could build the content myself, with no need to involve a developer!
- However, as I have come to expect, there is still the Microsoft Factor to take into account. At the end of April go live, we had to accept that the flows were slow to load, which was a known Microsoft problem they promised would be fixed by mid-July. And for once MS gets 10 out of 10 for implementing the fix in the middle of June!
- So I now have just a couple of minutes to give you a live demo. Screen shots included for Slideshare version.
- Intranet Homepage
- Our New BMS at a glance, giving access to all the processes
- Drilling down into one of the processes flows, we can see the overview of the entire process for this area
- And click through to see the detailed flow for a particular set of tasks
- Finally we see the ‘How to guide’ giving a RACI, full instructions, when and why the task should be done and links to the relevant forms