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@andrewhesselden #IntranetNow
How to
Resuscitate
your Intranet
@andrewhesselden #IntranetNow
Andrew Hesselden
I’m a freelance internal
communications consultant.
I help companies improv...
@andrewhesselden #IntranetNow
1.The real reason staff hate
your intranet
2.What you can do about it
3.How even the smalles...
@andrewhesselden #IntranetNow
1.The real reason staff hate
your intranet
2.What you can do about it
3.How even small chang...
@andrewhesselden #IntranetNow
1.The real reason staff hate
your intranet
2.What you can do about it
3.How even small chang...
@andrewhesselden #IntranetNow
…you’ll get 5
Takeaways
“Our intranet is rubbish”
“Search doesn’t work”
“I can’t ever find what I need”
“The homepage is cluttered”
“I just keep w...
@andrewhesselden #IntranetNow
@andrewhesselden #IntranetNow
Your little
intranet vs
@andrewhesselden #IntranetNow
Client Story
@andrewhesselden #IntranetNow
What was wrong… in a nutshell
• Intranet lacked structure
• Not much governance
• Minimal/no...
@andrewhesselden #IntranetNow
Visually…
• Text was all the same grey, with little contrast
• Body text was small
• Heading...
@andrewhesselden #IntranetNow
@andrewhesselden #IntranetNow
Planned a new structure
User Journeys
& Card Sorting
Planned a new structure
Author
Training
@andrewhesselden #IntranetNow
Planned a new structure
Intranet
Engagement
+10 to 20%
@andrewhesselden #IntranetNow
5 Takeaways
@andrewhesselden #IntranetNow
If your intranet feels tired...
Consider:
• Current trends in user interface design
in the o...
@andrewhesselden #IntranetNow
If it’s hard to navigate...
Consider:
• breadcrumbs
• page titles
• too many choices in menu...
@andrewhesselden #IntranetNow
If users are frustrated...
Consider:
• Are you are giving them what they
need?
• Is it up fr...
@andrewhesselden #IntranetNow
If users ask for quick-links
or are creating favourites…
Consider:
• Is your intranet struct...
@andrewhesselden #IntranetNow
If issues keep reoccurring…
train your authors…
Consider:
• Usability
• How to write for the...
Andrew Hesselden
@andrewhesselden
andrew@coralfish.co.uk
www.coralfish.co.uk
Thank you
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How to Resuscitate Your Intranet

Got a tired company intranet but no budget to replace it yet? You probably don't even need to. Here are a few user experience design tips that anyone working in Internal Communications can try. Get in touch with me at andrew@coralfish.co.uk for more info. www.coralfish.co.uk

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How to Resuscitate Your Intranet

  1. 1. @andrewhesselden #IntranetNow How to Resuscitate your Intranet
  2. 2. @andrewhesselden #IntranetNow Andrew Hesselden I’m a freelance internal communications consultant. I help companies improve their intranets and communication channels
  3. 3. @andrewhesselden #IntranetNow 1.The real reason staff hate your intranet 2.What you can do about it 3.How even the smallest of How even small changes can make things much better
  4. 4. @andrewhesselden #IntranetNow 1.The real reason staff hate your intranet 2.What you can do about it 3.How even small changes can make things much better
  5. 5. @andrewhesselden #IntranetNow 1.The real reason staff hate your intranet 2.What you can do about it 3.How even small changes can make things much better
  6. 6. @andrewhesselden #IntranetNow …you’ll get 5 Takeaways
  7. 7. “Our intranet is rubbish” “Search doesn’t work” “I can’t ever find what I need” “The homepage is cluttered” “I just keep what I need in my favourites” It’s so old fashioned “The structure doesn’t make any sense” “It’s really annoying” “It’s slow” “I never know if I’ve got the right page” “Loads of broken links” “It’s out of date” “Too much text to read” What they say
  8. 8. @andrewhesselden #IntranetNow
  9. 9. @andrewhesselden #IntranetNow Your little intranet vs
  10. 10. @andrewhesselden #IntranetNow Client Story
  11. 11. @andrewhesselden #IntranetNow What was wrong… in a nutshell • Intranet lacked structure • Not much governance • Minimal/no author training • Lots of corporate waffle and far too much text • Some accessibility issues
  12. 12. @andrewhesselden #IntranetNow Visually… • Text was all the same grey, with little contrast • Body text was small • Headings had no breathing space • Almost invisible hyperlinks… and inconsistent hover behaviour • Buttons were inconsistent • Lots of banners and very little white space
  13. 13. @andrewhesselden #IntranetNow
  14. 14. @andrewhesselden #IntranetNow Planned a new structure User Journeys & Card Sorting
  15. 15. Planned a new structure Author Training
  16. 16. @andrewhesselden #IntranetNow Planned a new structure Intranet Engagement +10 to 20%
  17. 17. @andrewhesselden #IntranetNow 5 Takeaways
  18. 18. @andrewhesselden #IntranetNow If your intranet feels tired... Consider: • Current trends in user interface design in the outside world
  19. 19. @andrewhesselden #IntranetNow If it’s hard to navigate... Consider: • breadcrumbs • page titles • too many choices in menus? • hyperlink text
  20. 20. @andrewhesselden #IntranetNow If users are frustrated... Consider: • Are you are giving them what they need? • Is it up front, on the rocks; no mixer, no umbrella?
  21. 21. @andrewhesselden #IntranetNow If users ask for quick-links or are creating favourites… Consider: • Is your intranet structured right?
  22. 22. @andrewhesselden #IntranetNow If issues keep reoccurring… train your authors… Consider: • Usability • How to write for the web • Correct archiving processes etc
  23. 23. Andrew Hesselden @andrewhesselden andrew@coralfish.co.uk www.coralfish.co.uk Thank you

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