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Digital Workplace at Skanska -
balancing global and local needs
Hanna Karppi, Skanska
Hanna Karppi
Head of Digital Workplace
LinkedIn: hannakarppi
Twitter: @hannakarppi
hanna.karppi@skanska.se
2016-09-30 Intranet Now 2016 - @hannakarppi
2
Skanska worldwide
United States
Sweden
Finland
Norway
DenmarkUnited
Kingdom
Poland
Slovakia
Hungary
Czech
Republic
Romania
- 43,000 employees
- Construction and Project Development
- 2015 revenues: 155 billion SEK
2016-09-30 Intranet Now 2016 - @hannakarppi
3
OneSkanska digital workplace journey
Local
information and
tools
Skanska
intranets
2008
OneSkanska
intranet
2010
Restructured
OneSkanska
intranet
2015
OneSkanska
Social
intranet
2016
Global and
local
information and
tools
Improved
findability and
usability
Knowledge
sharing,
collaboration &
mobile
Integrated local
and global
tools with
mobile access
OneSkanska
Digital
workplace
2017
2016-09-30 Intranet Now 2016 - @hannakarppi
4
Working together cross borders
Steering
Group
Project
Team
One-
Skanska
users
Advisory
Group
Reference
Group
Local
Work
Groups
IT
developers
• Continuous dialogue
• Clear roles and
responsibilities
• Understanding of
organization & technical
knowledge
• Change was welcomed and
teams were motivated
2016-09-30 Intranet Now 2016 - @hannakarppi
5
approx. 100 user
interviews around the
world
OneSkanska survey for 2200 users
(over 1700 responses)
User perspective
Workshops with communications,
HR & IT
2016-09-30 Intranet Now 2016 - @hannakarppi
6
OneSkanska intranet
− New improved structure, navigation,
functionality & design
− Launched in April 2015
2016-09-30 Intranet Now 2016 - @hannakarppi
8
OneSkanska Play
− Global video platform launched in
September 2015
− First for internal and soon also for external
use
2016-09-30 Intranet Now 2016 - @hannakarppi
9
OneSkanska Groups
− Upgraded global collaboration tool
introduced in November 2015
− File sharing, blogs, wikis, conversations,
discussion boards, project planning, co-
editing etc.
2016-09-30 Intranet Now 2016 - @hannakarppi
10
How did it go?
What was wrong with the old one? This is even worse.
2016-09-30 Intranet Now 2016 - @hannakarppi
11
Actually it went really well…
− Low resistance thanks to
well-run project
− More intuitive and user
friendly solution
− More freedom to the local
units without compromising
the global scope
− High adaptation thanks to
video tutorials
− Little feedback but mostly
positive
− All feedback was answered
personally
2016-09-30 Intranet Now 2016 - @hannakarppi
12
OneSkanska digital workplace journey
Local
information and
tools
Skanska
intranets
2008
OneSkanska
intranet
2010
Restructured
OneSkanska
intranet
2015
OneSkanska
Social
intranet
2016
Global and
local
information and
tools
Improved
findability and
usability
Knowledge
sharing,
collaboration &
mobile
Integrated local
and global
tools with
mobile access
OneSkanska
Digital
workplace
2017
2016-09-30 Intranet Now 2016 - @hannakarppi
13
Next step: organizing for digital workplace
Steering Committee
Business, IT, Communicationss and HR representatives
Program Team
Advisory team
Business Unit
representatives
Project 2
Project Manager(s)
Project 3
Project Manager(s)
Project 4
Project Manager(s)
Project 5
Project Manager(s)
Reference team
BU members
Project 1
Project Manager(s)
Reference team
BU members
Reference team
BU members
Reference team
BU members
Reference team
BU members
Management team
sponsor
2016-09-30 Intranet Now 2016 - @hannakarppi
14
2016-09-30
Questions?
Intranet Now 2016 - @hannakarppi
15

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Balancing global and local needs - Hanna Karppi

  • 1. Digital Workplace at Skanska - balancing global and local needs Hanna Karppi, Skanska
  • 2. Hanna Karppi Head of Digital Workplace LinkedIn: hannakarppi Twitter: @hannakarppi hanna.karppi@skanska.se 2016-09-30 Intranet Now 2016 - @hannakarppi 2
  • 3. Skanska worldwide United States Sweden Finland Norway DenmarkUnited Kingdom Poland Slovakia Hungary Czech Republic Romania - 43,000 employees - Construction and Project Development - 2015 revenues: 155 billion SEK 2016-09-30 Intranet Now 2016 - @hannakarppi 3
  • 4. OneSkanska digital workplace journey Local information and tools Skanska intranets 2008 OneSkanska intranet 2010 Restructured OneSkanska intranet 2015 OneSkanska Social intranet 2016 Global and local information and tools Improved findability and usability Knowledge sharing, collaboration & mobile Integrated local and global tools with mobile access OneSkanska Digital workplace 2017 2016-09-30 Intranet Now 2016 - @hannakarppi 4
  • 5. Working together cross borders Steering Group Project Team One- Skanska users Advisory Group Reference Group Local Work Groups IT developers • Continuous dialogue • Clear roles and responsibilities • Understanding of organization & technical knowledge • Change was welcomed and teams were motivated 2016-09-30 Intranet Now 2016 - @hannakarppi 5
  • 6. approx. 100 user interviews around the world OneSkanska survey for 2200 users (over 1700 responses) User perspective Workshops with communications, HR & IT 2016-09-30 Intranet Now 2016 - @hannakarppi 6
  • 7.
  • 8. OneSkanska intranet − New improved structure, navigation, functionality & design − Launched in April 2015 2016-09-30 Intranet Now 2016 - @hannakarppi 8
  • 9. OneSkanska Play − Global video platform launched in September 2015 − First for internal and soon also for external use 2016-09-30 Intranet Now 2016 - @hannakarppi 9
  • 10. OneSkanska Groups − Upgraded global collaboration tool introduced in November 2015 − File sharing, blogs, wikis, conversations, discussion boards, project planning, co- editing etc. 2016-09-30 Intranet Now 2016 - @hannakarppi 10
  • 11. How did it go? What was wrong with the old one? This is even worse. 2016-09-30 Intranet Now 2016 - @hannakarppi 11
  • 12. Actually it went really well… − Low resistance thanks to well-run project − More intuitive and user friendly solution − More freedom to the local units without compromising the global scope − High adaptation thanks to video tutorials − Little feedback but mostly positive − All feedback was answered personally 2016-09-30 Intranet Now 2016 - @hannakarppi 12
  • 13. OneSkanska digital workplace journey Local information and tools Skanska intranets 2008 OneSkanska intranet 2010 Restructured OneSkanska intranet 2015 OneSkanska Social intranet 2016 Global and local information and tools Improved findability and usability Knowledge sharing, collaboration & mobile Integrated local and global tools with mobile access OneSkanska Digital workplace 2017 2016-09-30 Intranet Now 2016 - @hannakarppi 13
  • 14. Next step: organizing for digital workplace Steering Committee Business, IT, Communicationss and HR representatives Program Team Advisory team Business Unit representatives Project 2 Project Manager(s) Project 3 Project Manager(s) Project 4 Project Manager(s) Project 5 Project Manager(s) Reference team BU members Project 1 Project Manager(s) Reference team BU members Reference team BU members Reference team BU members Reference team BU members Management team sponsor 2016-09-30 Intranet Now 2016 - @hannakarppi 14