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Balancing global and local needs - Hanna Karppi

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Lightning talk at Intranet Now 2016.

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Balancing global and local needs - Hanna Karppi

  1. 1. Digital Workplace at Skanska - balancing global and local needs Hanna Karppi, Skanska
  2. 2. Hanna Karppi Head of Digital Workplace LinkedIn: hannakarppi Twitter: @hannakarppi hanna.karppi@skanska.se 2016-09-30 Intranet Now 2016 - @hannakarppi 2
  3. 3. Skanska worldwide United States Sweden Finland Norway DenmarkUnited Kingdom Poland Slovakia Hungary Czech Republic Romania - 43,000 employees - Construction and Project Development - 2015 revenues: 155 billion SEK 2016-09-30 Intranet Now 2016 - @hannakarppi 3
  4. 4. OneSkanska digital workplace journey Local information and tools Skanska intranets 2008 OneSkanska intranet 2010 Restructured OneSkanska intranet 2015 OneSkanska Social intranet 2016 Global and local information and tools Improved findability and usability Knowledge sharing, collaboration & mobile Integrated local and global tools with mobile access OneSkanska Digital workplace 2017 2016-09-30 Intranet Now 2016 - @hannakarppi 4
  5. 5. Working together cross borders Steering Group Project Team One- Skanska users Advisory Group Reference Group Local Work Groups IT developers • Continuous dialogue • Clear roles and responsibilities • Understanding of organization & technical knowledge • Change was welcomed and teams were motivated 2016-09-30 Intranet Now 2016 - @hannakarppi 5
  6. 6. approx. 100 user interviews around the world OneSkanska survey for 2200 users (over 1700 responses) User perspective Workshops with communications, HR & IT 2016-09-30 Intranet Now 2016 - @hannakarppi 6
  7. 7. OneSkanska intranet − New improved structure, navigation, functionality & design − Launched in April 2015 2016-09-30 Intranet Now 2016 - @hannakarppi 8
  8. 8. OneSkanska Play − Global video platform launched in September 2015 − First for internal and soon also for external use 2016-09-30 Intranet Now 2016 - @hannakarppi 9
  9. 9. OneSkanska Groups − Upgraded global collaboration tool introduced in November 2015 − File sharing, blogs, wikis, conversations, discussion boards, project planning, co- editing etc. 2016-09-30 Intranet Now 2016 - @hannakarppi 10
  10. 10. How did it go? What was wrong with the old one? This is even worse. 2016-09-30 Intranet Now 2016 - @hannakarppi 11
  11. 11. Actually it went really well… − Low resistance thanks to well-run project − More intuitive and user friendly solution − More freedom to the local units without compromising the global scope − High adaptation thanks to video tutorials − Little feedback but mostly positive − All feedback was answered personally 2016-09-30 Intranet Now 2016 - @hannakarppi 12
  12. 12. OneSkanska digital workplace journey Local information and tools Skanska intranets 2008 OneSkanska intranet 2010 Restructured OneSkanska intranet 2015 OneSkanska Social intranet 2016 Global and local information and tools Improved findability and usability Knowledge sharing, collaboration & mobile Integrated local and global tools with mobile access OneSkanska Digital workplace 2017 2016-09-30 Intranet Now 2016 - @hannakarppi 13
  13. 13. Next step: organizing for digital workplace Steering Committee Business, IT, Communicationss and HR representatives Program Team Advisory team Business Unit representatives Project 2 Project Manager(s) Project 3 Project Manager(s) Project 4 Project Manager(s) Project 5 Project Manager(s) Reference team BU members Project 1 Project Manager(s) Reference team BU members Reference team BU members Reference team BU members Reference team BU members Management team sponsor 2016-09-30 Intranet Now 2016 - @hannakarppi 14
  14. 14. 2016-09-30 Questions? Intranet Now 2016 - @hannakarppi 15

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