1. Digital Workplace at Skanska -
balancing global and local needs
Hanna Karppi, Skanska
2. Hanna Karppi
Head of Digital Workplace
LinkedIn: hannakarppi
Twitter: @hannakarppi
hanna.karppi@skanska.se
2016-09-30 Intranet Now 2016 - @hannakarppi
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4. OneSkanska digital workplace journey
Local
information and
tools
Skanska
intranets
2008
OneSkanska
intranet
2010
Restructured
OneSkanska
intranet
2015
OneSkanska
Social
intranet
2016
Global and
local
information and
tools
Improved
findability and
usability
Knowledge
sharing,
collaboration &
mobile
Integrated local
and global
tools with
mobile access
OneSkanska
Digital
workplace
2017
2016-09-30 Intranet Now 2016 - @hannakarppi
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5. Working together cross borders
Steering
Group
Project
Team
One-
Skanska
users
Advisory
Group
Reference
Group
Local
Work
Groups
IT
developers
• Continuous dialogue
• Clear roles and
responsibilities
• Understanding of
organization & technical
knowledge
• Change was welcomed and
teams were motivated
2016-09-30 Intranet Now 2016 - @hannakarppi
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6. approx. 100 user
interviews around the
world
OneSkanska survey for 2200 users
(over 1700 responses)
User perspective
Workshops with communications,
HR & IT
2016-09-30 Intranet Now 2016 - @hannakarppi
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7.
8. OneSkanska intranet
− New improved structure, navigation,
functionality & design
− Launched in April 2015
2016-09-30 Intranet Now 2016 - @hannakarppi
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9. OneSkanska Play
− Global video platform launched in
September 2015
− First for internal and soon also for external
use
2016-09-30 Intranet Now 2016 - @hannakarppi
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10. OneSkanska Groups
− Upgraded global collaboration tool
introduced in November 2015
− File sharing, blogs, wikis, conversations,
discussion boards, project planning, co-
editing etc.
2016-09-30 Intranet Now 2016 - @hannakarppi
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11. How did it go?
What was wrong with the old one? This is even worse.
2016-09-30 Intranet Now 2016 - @hannakarppi
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12. Actually it went really well…
− Low resistance thanks to
well-run project
− More intuitive and user
friendly solution
− More freedom to the local
units without compromising
the global scope
− High adaptation thanks to
video tutorials
− Little feedback but mostly
positive
− All feedback was answered
personally
2016-09-30 Intranet Now 2016 - @hannakarppi
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13. OneSkanska digital workplace journey
Local
information and
tools
Skanska
intranets
2008
OneSkanska
intranet
2010
Restructured
OneSkanska
intranet
2015
OneSkanska
Social
intranet
2016
Global and
local
information and
tools
Improved
findability and
usability
Knowledge
sharing,
collaboration &
mobile
Integrated local
and global
tools with
mobile access
OneSkanska
Digital
workplace
2017
2016-09-30 Intranet Now 2016 - @hannakarppi
13
14. Next step: organizing for digital workplace
Steering Committee
Business, IT, Communicationss and HR representatives
Program Team
Advisory team
Business Unit
representatives
Project 2
Project Manager(s)
Project 3
Project Manager(s)
Project 4
Project Manager(s)
Project 5
Project Manager(s)
Reference team
BU members
Project 1
Project Manager(s)
Reference team
BU members
Reference team
BU members
Reference team
BU members
Reference team
BU members
Management team
sponsor
2016-09-30 Intranet Now 2016 - @hannakarppi
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