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Three Star Product Experiences

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Three Star Product Experiences

  1. 1. THREE STAR PRODUCT EXPERIENCESMelissa Perri @lissijean #UXLondon
  2. 2. @lissijean
  3. 3. @lissijean
  4. 4. How do we go from good to great? @lissijean
  5. 5. @lissijean
  6. 6. @lissijean
  7. 7. @lissijean Food
  8. 8. @lissijean Atmosphere
  9. 9. @lissijean Service
  10. 10. @lissijean
  11. 11. @lissijean The best restaurants, like products, rely on rich user experience and service to enhance their core product.
  12. 12. @lissijean LESSON ONE If you’re core product isn’t great, nothing else matters. photo: Francesco Guillamet El Bulli
  13. 13. @lissijean
  14. 14. The best chefs no longer follow recipes. Kevin Sickles, Chef Aquavit @lissijean
  15. 15. El Bulli @lissijean
  16. 16. “To create is not to copy.” Jacques Maximim photo credit: moondogs.fr @lissijean
  17. 17. @lissijean
  18. 18. Make your product your own. El Bulli @lissijean
  19. 19. Leave time for research and experimentation. El Bulli Test Kitchen @lissijean
  20. 20. @lissijean Test before committing. Acquavit @lissijean
  21. 21. @lissijean G I V E V I S I O N @lissijean
  22. 22. @lissijean G I V E V I S I O N @lissijean
  23. 23. @lissijean@lissijean
  24. 24. Listen, reflect, plan, iterate. Eleven Madison Park @lissijean
  25. 25. “It's about matching the food with a level of service that is unparalleled.” Michel Muser, GM of Grace Grace @lissijean
  26. 26. @lissijean Atmosphere + ServiceUser Experience + Service
  27. 27. @lissijean@lissijean
  28. 28. Frantzen Dining Room @lissijean
  29. 29. Break down barriers. Frantzen @lissijean
  30. 30. @lissijean
  31. 31. @lissijean
  32. 32. Delight by anticipating needs. Jennifer Perri, AGM Blue Grotto @lissijean
  33. 33. Good service is the technical delivery of a product. “Enlightened Hospitality” is how the delivery of that product makes your customer feel. Danny Meyer, Restauranteur
  34. 34. @lissijean
  35. 35. @lissijean
  36. 36. Don’t make the customer think. Alinea @lissijean
  37. 37. @lissijean
  38. 38. @lissijean
  39. 39. @lissijean
  40. 40. El Bulli It takes the whole team. @lissijean
  41. 41. The French Laundry @lissijean
  42. 42. @lissijean
  43. 43. @lissijean
  44. 44. “There's no way that I can touch everything at every moment. I think it's just smart to realize the talent that we have and empower them to make decisions, to be creative.” Grant Achatz Chef Alinea, NEXT, The Aviary @lissijean
  45. 45. @lissijean
  46. 46. “There's no way that I can touch everything at every moment. I think it's just smart to realize the talent that we have and empower them to make decisions, to be creative.” Grant Achatz Chef Alinea, NEXT, The Aviary @lissijean
  47. 47. Make it your own. @lissijean
  48. 48. Create. Test. Iterate. Understand. Anticipate. Work Together. Grace getting Three Stars @lissijean
  49. 49. Melissa Perri melissa@produxlabs.com produxlabs.com melissaperri.com @lissijean Melissa Perri melissa@produxlabs.com produxlabs.com melissaperri.com @lissijean Product Management School produxschool.com Book TheBuildTrap.com

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