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YLE´S LEAN-AGILE STORY AND
VISION FOR THE FUTURE CULTURE
Meeting between BBC Spark and Yle
@mirettekangas #yle
Finnish Bro...
Kuva: Jukka Kolari Suomen Lean-yhdistys
● Founder of Yle Lean-Agile Accelerator
● Founder member of Yle Areena. Yle´s
vide...
@mirettekangas #yle 2017
“YLE`S LEAN-AGILE-LEADERSHIP-CULTURE-TEAM”,
“YLE CULTURE SHIFT”
• Role to keep the transformation...
LEAN AND AGILE AT YLE
• Agile internet development 8 years ago
• Lean-vision workshops since 2012
• Lean-Agile development...
@mirettekangas #yle 2017
AT THE MOMENT
● 500 employees actively
participating (of 3000
employees)
● 17 %
● 4 directors tea...
@mirettekangas #yle 2017
How much we do
non-value adding work?
Discussion started in
autumn 2012.
Can we make
organization...
WEB AND MOBILE AREA ROADMAP TO AGILE 2014-2015
• Lean and agile portfolio- and
program model
• Web and mobile roadmap
• Ap...
INTERNET AND MOBILE ROADMAP
Short – and long term epics for all service areas
NEW BLUEPRINT FOR INVESTMENT PLANNING
MANAGE...
@mirettekangas #yle 2017@mirettekangas #yle 2017
@mirettekangas #yle 2017
AGILE BUDGETING
20%
40%
20%
9%
22%
Planned and decided allocations per main services
Un-allocated funds are allocated in n...
CUSTOMER
VALUE
LEAD TIME
EXECUTIVES AND
C-LEVEL
SERVICES
TEAMS
SCALING PORTFOLIO
@mirettekangas #yle 2016
INTERNET PORTFOLIO
DEVELOPMENT
TEAMS
CHIEF DIGITAL OFFICER
& REPRESENTATIVES
OF UNITS
INTERNET-MANAGERS AND
PORTFOLIO MANA...
@mirettekangas #yle 2017
@mirettekangas #yle 2017
• visual management
• new “agile” key roles
• new way of working
• new principles and model
• epics
• customer analysis
• ...
THE IMPACT OF AGILE PORTFOLIO
development
feedback
feedback
decision
making
decision
making
development
@mirettekangas #yl...
The Best Lean Performance
of The Year 2016 by Lean Association
of Finland (the lean-agile model and company
culture transf...
Yle Lean-Agile = 360°+ scaling
@mirettekangas #yle 2017
LEAN
AGILE
AGILE CULTURE
SYSTEMS THINKING
VSM
LEAN LEADERSHIP
LEAN...
@mirettekangas #yle 2017
DAILY AT
DEVELOPMENT TEAM
Do
Stu-
dy
Act
Plan
CHIEF OPERATING OFFICER
HAVING WEEKLYS WITH HIS
TEAM
● unit’s strategic development (kanban)
● daily (...
@mirettekangas #yle 2017
Media Director and
Media unit
ICT managers
Network of social media
managers
HR team
TV Graphics team@mirettekangas #yle 20...
@mirettekangas #yle 2017
PAIR PROGRAMMING
AT TV GRAPHIC DESIGN
Network of Yle Learning
content creation
Production and Design
Yle Archives
and Library Radio channels
@mirettekangas #yle...
Communications Director and her team
HR Director and his team
@mirettekangas #yle 2017
OPERATIONAL TOOL FOR PUTTING
COMPANY KEY PRODUCT STRATEGY
INTO PRACTICE
Directors of Media and Content and
their Unit mana...
@mirettekangas #yle 2017
MULTIPLATFORM PLANNING
Digital Tool for Media Directors Team
Transparency for others
Head of program planning
@mirettekang...
@mirettekangas #yle 2017
DATA DRIVEN AGILE CULTURE
● We collect data from various sources to one data cloud to manage and ...
@mirettekangas #yle 2017
Kanban e.g. for visualizing, continuous improvement and
to prioritize development ideas for
Conti...
@mirettekangas #yle 2017
HUBS
● voluntary events
● great dialogues around
● continuous improvement and culture that embrace
experiments
@anttiki @S...
DEMO EVENTS
● showing continuous progress
● sharing thoughts
● learning from each other
● DEMOs also invite world class gu...
@mirettekangas #yle 2016
@mirettekangas #yle 2017@mirettekangas #yle 2017
NETWORKING
@mirettekangas #yle 2017
CULTURE AND AGILE LEADERSHIP
● Piloting new way of working with
development discussions. Sharing
first impressions at demo...
@mirettekangas #yle 2016
SHARING WITHIN NETWORKS
@mirettekangas #yle 2017
@mirettekangas #yle 2017@mirettekangas #yle 2017
@mirettekangas #yle 2017
MORE FEEDBACK-LOOPS AND
LEARNING, LESS ANALYSIS
...
@mirettekangas #yle 2017
PO-TRAINING, FROM DEVELOPERS
TO C-LEVEL
Focus on customer value:
data driven agile way of working
Creating and enabling environment for
continuous development and...
LEADING BY EXAMPLE,
STRATEGY WITH THE PEOPLE
Transparent and workshops together
@mirettekangas #yle 2017
Director of Opera...
EXPERIENCES from transformation
• You must be humble and frank.
• People. People. People.
• Keep mind the principles of ag...
@mirettekangas #yle 2017
BEYOND LEAN AND AGILE?
Chief Strategy
and Dev officer
● What will be the next step and level in L...
@mirettekangas #yle 2017@mirettekangas #yle 2017
@mirettekangas #yle 2017
It’s important to
understand
methods technically
but more important
is the cultural
mindset and h...
@mirettekangas #yle 2017
LEAN LEADERSHIP CREATION MODEL
• At Yle we are now in process of continuous development of the
Le...
@mirettekangas #yle 2017
CULTURE IS THE NEW BLACK
● We do everything to be as perfect as possible (and same
time we unders...
Trust on agile and lean principles,
remember it´s about culture and people.
Win and require confidence, even if it
is hard...
mirette.kangas@yle.fi
Twitter @mirettekangas
Linkedin Mirette Kangas
Skype Mirette Kangas
Flowdock Mirette Kangas
Slack @m...
Yle´s Lean-Agile Story and Vision for the Future Culture
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Yle´s Lean-Agile Story and Vision for the Future Culture

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This is the presentation about Yle´s (Finnish Broadcasting Company) Lean-Agile Journey and Vision for the Future Culture.

There has been many early adopters and cases behind this transformation success story. For example the next level development leadership model has been crucial in order to to achieve common and shared understanding for the company’s key product strategy implementation.

If organization want to be successful the total change to the new leadership model and cultural transformation is crucial. Self management, intrapreneurship and autonomy are in the centre of new way to lead by example. Organization is more like a living organism, a living system and network. Your value as a leader will be measured by your achievements and willingness to do good to other people within networks.

Ms Mirette Kangas is the leader of lean-agile development at the Finnish Broadcasting Company (Yle). During the past four years, she has led transformation from traditional project management to lean-agile model in all company levels at Yle, from service development to top executive team. Lean-agile transformation and new company culture is also scaled from internet to other areas and units such as traditional broadcast production and design, creative content, multiplatform and transmedia development, strategic management of key programme projects and the whole leadership culture in several units. More recently, she has been focusing on growing the scope of the transformation and spread the new approach to leadership across the organization.

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  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... ,DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ,DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
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Yle´s Lean-Agile Story and Vision for the Future Culture

  1. 1. YLE´S LEAN-AGILE STORY AND VISION FOR THE FUTURE CULTURE Meeting between BBC Spark and Yle @mirettekangas #yle Finnish Broadcasting Company BBC Broadcasting House, London, 2nd of June 2017
  2. 2. Kuva: Jukka Kolari Suomen Lean-yhdistys ● Founder of Yle Lean-Agile Accelerator ● Founder member of Yle Areena. Yle´s video and audio live and on-demand service, strong brand (like BBC iPlayer) in Finland. Yle Areena was launched 15th of June 2007. ● Previously leader of service design and project management ● Company culture and process development in creative industry, in several digital media companies ● Background in digital media industry e.g. Sanoma (leading media company in Nordics), Nokia ● Master of Arts (Media Science), University of Lapland ● MBA (Audiovisual Business Admin) @mirettekangas @mirettekangas #yle 2017
  3. 3. @mirettekangas #yle 2017 “YLE`S LEAN-AGILE-LEADERSHIP-CULTURE-TEAM”, “YLE CULTURE SHIFT” • Role to keep the transformation and cultural change going • Speed up the changes, inspire people, keeping positive mood going • Hosting and planning events (demos, hubs, lean start-up sessions, workshops with people, associations and companies from networks) • Not official organization, based on organic grow (working with people who want to do lean-agile) - pull, no push • Supporting continuous learning and feedback-loops • Training and coaching teams and individuals (eg. Product Owner-program) • Providing support for management (executives and c-level) in their strategic, tactical and operative work • Sharing vision, opinions and approaches how to make/start/continue transformation • Acting actively within networks and visiting executive groups outside Yle
  4. 4. LEAN AND AGILE AT YLE • Agile internet development 8 years ago • Lean-vision workshops since 2012 • Lean-Agile development and management model, agile budgeting and agile portfolio-management to internet area 2014/2015 • At 2015 Lean-Agile management in several units ○ Media unit (radio channels, TV channels, Web as a “channel”, audience insight, data and analytics, multiplatform planning, marketing, archives and library) ○ Operations unit (Production and Design, Technology and Development , ICT and Production Technology, Broadcast and Transmission facility services) • At 2016 -> scales to ○ Management at Creative content unit (Factual, Drama, Culture and Entertainment, Children and Youth, Product development, Planning, Partnerships) ○ Content creation e.g. Yle Learning -team ○ Company’s key strategic and multiplatform programme projects • At 2017 -> scales to HR Development, Communication, Strategy @mirettekangas #yle 2017
  5. 5. @mirettekangas #yle 2017 AT THE MOMENT ● 500 employees actively participating (of 3000 employees) ● 17 % ● 4 directors teams, over 60 participants ● Number of teams working with Lean/Agile methods is over 40
  6. 6. @mirettekangas #yle 2017 How much we do non-value adding work? Discussion started in autumn 2012. Can we make organization flatter and more transparent? Adaptive agile organization?
  7. 7. WEB AND MOBILE AREA ROADMAP TO AGILE 2014-2015 • Lean and agile portfolio- and program model • Web and mobile roadmap • Application- and infrastructure team co-operation and DevOps culture • High-level current and future state descriptions • Preparing leaders for the agile change • Preparing use of agile release train INCREMENT 1 • Lean and agiledddd portfolio- and program model • Web and mobile roadmap • Application- and • High-level current and future state • Preparing leaders for the agile change • Preparing use of agile release train f ffffff INC 2 MEASU- RE LEARN BUILD INC 2 INC 2 • Lean and agiledddd portfolio- and • Web and mobile roadmap • Application- and • High-level current and future state • Preparing leaders for the agile change • High-level current and future state • Preparing leaders for the agile change • Preparing use of agile release train f ffffff @mirettekangas #yle 2017 THE GOALS FOR IMPROVING WAY OF WORKING 1. CUSTOMER VALUE 2. CYCLE TIME
  8. 8. INTERNET AND MOBILE ROADMAP Short – and long term epics for all service areas NEW BLUEPRINT FOR INVESTMENT PLANNING MANAGEMENT GROUP Defines the strategy and focus areas WEB AND MOBILE PORTFOLIO KANBAN PORTFOLIO BACKLOG 3 m 3 months 3 months 3 months Portfolio level goals and needs described HIGH LEVEL GOALS MEASURELEARN BUILD @mirettekangas #yle 2017
  9. 9. @mirettekangas #yle 2017@mirettekangas #yle 2017 @mirettekangas #yle 2017
  10. 10. AGILE BUDGETING 20% 40% 20% 9% 22% Planned and decided allocations per main services Un-allocated funds are allocated in next (quarter ->) half year based on customer value 40% 60% @mirettekangas #yle 2017
  11. 11. CUSTOMER VALUE LEAD TIME EXECUTIVES AND C-LEVEL SERVICES TEAMS SCALING PORTFOLIO @mirettekangas #yle 2016
  12. 12. INTERNET PORTFOLIO DEVELOPMENT TEAMS CHIEF DIGITAL OFFICER & REPRESENTATIVES OF UNITS INTERNET-MANAGERS AND PORTFOLIO MANAGER AGILE COACH LEAD ARCHITECT & DEVELOPER WEB ANALYZER LEAD UX-DESIGNER Portfolio and allocation proposal 2 x year WEB AND MOBILE AREA HIGH-LEVEL ROADMAP AT YLE Implementation of strategy, focus and roadmap WEB AND MOBILE AREA DEVELOPMENT: UPDATE EVERY WEEK ORGANIZATION 2016 CEO & EXECUTIVE TEAM Decides vision, strategy, focus areas, funding and resources on annual level. Follow-up and ensure vision implementation. Provided with a company-level real-time updated roadmap to ensure transparency. CREATIVE CONTENT NEWS & CURRENT AFFAIRS SWEDISH YLE MEDIA (TV/RADIO PLAYER) API TECHNOLOGY PLATFORMS IDEAS POP-UP ANALYSIS EPIC ANALYSIS IMPLEMEN- TATION READY • Focus area Epics inc. Customer Analysis • Architecture and technical platform • Budget allocations and actuals MAIN SERVICES AND TEAMS @mirettekangas #yle 2017@mirettekangas #yle 2017
  13. 13. @mirettekangas #yle 2017 @mirettekangas #yle 2017
  14. 14. • visual management • new “agile” key roles • new way of working • new principles and model • epics • customer analysis • technical analysis • feedback-loops, PDCA • weekly, retro etc. • architecture- and technology development • agile budget allocation • development of digital dashboards • follow-up model of funding for technology area across organizations • Lean-Agile coaching IT´S NOT ONLY KANBAN, IT´S ALSO @mirettekangas #yle 2017
  15. 15. THE IMPACT OF AGILE PORTFOLIO development feedback feedback decision making decision making development @mirettekangas #yle 2017
  16. 16. The Best Lean Performance of The Year 2016 by Lean Association of Finland (the lean-agile model and company culture transformation of internet management) @mirettekangas #yle 2017
  17. 17. Yle Lean-Agile = 360°+ scaling @mirettekangas #yle 2017 LEAN AGILE AGILE CULTURE SYSTEMS THINKING VSM LEAN LEADERSHIP LEAN SERVICE CREATION MODEL GROWTH HACKING MINIMUM LOVABLE PRODUCT ETC. LEAN START-UP SPRINTS
  18. 18. @mirettekangas #yle 2017 DAILY AT DEVELOPMENT TEAM
  19. 19. Do Stu- dy Act Plan CHIEF OPERATING OFFICER HAVING WEEKLYS WITH HIS TEAM ● unit’s strategic development (kanban) ● daily (visual) management system, metrics connected @mirettekangas #yle
  20. 20. @mirettekangas #yle 2017
  21. 21. Media Director and Media unit ICT managers Network of social media managers HR team TV Graphics team@mirettekangas #yle 2017
  22. 22. @mirettekangas #yle 2017 PAIR PROGRAMMING AT TV GRAPHIC DESIGN
  23. 23. Network of Yle Learning content creation Production and Design Yle Archives and Library Radio channels @mirettekangas #yle 2017 Smart Data and Audience Insight
  24. 24. Communications Director and her team HR Director and his team @mirettekangas #yle 2017
  25. 25. OPERATIONAL TOOL FOR PUTTING COMPANY KEY PRODUCT STRATEGY INTO PRACTICE Directors of Media and Content and their Unit managers @mirettekangas #yle 2017
  26. 26. @mirettekangas #yle 2017
  27. 27. MULTIPLATFORM PLANNING Digital Tool for Media Directors Team Transparency for others Head of program planning @mirettekangas #yle 2017 First demo after 8 weeks
  28. 28. @mirettekangas #yle 2017 DATA DRIVEN AGILE CULTURE ● We collect data from various sources to one data cloud to manage and enrich the data for various purposes such as recommendation engines, marketing automation and web, mobile, radio and tv service optimation. ● Real time and contextual visual data and analysis. ● To make the cultural change happen, we offer easy access and tools to everyone in the company. ● Everyone can use the data in daily basis. ● Smart Data and Audience Insight Team leads the development in the company level. ● New tools to visualize data and feedback loops are a key part of data driven visual management and content development.
  29. 29. @mirettekangas #yle 2017 Kanban e.g. for visualizing, continuous improvement and to prioritize development ideas for Continuity and Media Management BROADCAST AND MEDIA SERVICES
  30. 30. @mirettekangas #yle 2017
  31. 31. HUBS ● voluntary events ● great dialogues around ● continuous improvement and culture that embrace experiments @anttiki @SamuliKiviniemi @mirettekangas #yle 2017
  32. 32. DEMO EVENTS ● showing continuous progress ● sharing thoughts ● learning from each other ● DEMOs also invite world class guest speakers. Events are streamed via Yle+ (intranet). @mirettekangas #yle 2017
  33. 33. @mirettekangas #yle 2016
  34. 34. @mirettekangas #yle 2017@mirettekangas #yle 2017 NETWORKING
  35. 35. @mirettekangas #yle 2017
  36. 36. CULTURE AND AGILE LEADERSHIP ● Piloting new way of working with development discussions. Sharing first impressions at demos. ● What autonomy really means and how so support teams with “agile culture and leadership” style ● management 3.0 programs @mirettekangas #yle 2017 Chief HR Dev Officer
  37. 37. @mirettekangas #yle 2016 SHARING WITHIN NETWORKS @mirettekangas #yle 2017
  38. 38. @mirettekangas #yle 2017@mirettekangas #yle 2017 @mirettekangas #yle 2017 MORE FEEDBACK-LOOPS AND LEARNING, LESS ANALYSIS @mirettekangas #yle 2017
  39. 39. @mirettekangas #yle 2017 PO-TRAINING, FROM DEVELOPERS TO C-LEVEL
  40. 40. Focus on customer value: data driven agile way of working Creating and enabling environment for continuous development and feedback-loops Visual management and transparency everywhere New way of leardership, working together, dialogs Organization is more like a living organism, a living system and network Open Mindset and Positive Attitude Agile way of working creates strong personnel commitment Autonomy: self-management, purpose, wholeness CULTURE? @mirettekangas #yle 2017
  41. 41. LEADING BY EXAMPLE, STRATEGY WITH THE PEOPLE Transparent and workshops together @mirettekangas #yle 2017 Director of Operations and Chief Strategy Dev Officer
  42. 42. EXPERIENCES from transformation • You must be humble and frank. • People. People. People. • Keep mind the principles of agile and lean. • Responding to change. • Lean-agile competences are new, it takes time to get “Lean-Agile Mindset”. • Learning by doing. • Short feedback-loops. • Transparency increases trust. • Take time for the thinking. @mirettekangas #yle 2017
  43. 43. @mirettekangas #yle 2017 BEYOND LEAN AND AGILE? Chief Strategy and Dev officer ● What will be the next step and level in Lean leadership and management? ● Self management, intrapreneurship and autonomy are in the centre of organization? ● Organization more like organism, living system and network?
  44. 44. @mirettekangas #yle 2017@mirettekangas #yle 2017
  45. 45. @mirettekangas #yle 2017 It’s important to understand methods technically but more important is the cultural mindset and how we behave.
  46. 46. @mirettekangas #yle 2017 LEAN LEADERSHIP CREATION MODEL • At Yle we are now in process of continuous development of the Lean Leadership Creation Model. • Our focus at the moment is in these three special areas and our goal is to find out how we can mix them in most efficient way: 1) contextual audience relationship management and 2) real-time data driven Lean-Agile content and product development for 3) multi- and transmedial concepts. • How to support continuous development and learning by the most efficient way with predictive analytics models? • When we put customer experience, data-based customer value and lean-agile culture together, what will be the next step and level in leadership?
  47. 47. @mirettekangas #yle 2017 CULTURE IS THE NEW BLACK ● We do everything to be as perfect as possible (and same time we understand that is´s not possible, but we try every day) ● More important is to learn and to be adaptive than reach the goals ● Learning by small experiments ● Let other people shine ● People will perform better when motivated ● Networks will replace organizations ● Your value as a leader is measured by value given at networks
  48. 48. Trust on agile and lean principles, remember it´s about culture and people. Win and require confidence, even if it is hard. Keep fit - mental, emotional and physical. It´s all about people. When you give you will receive back. @mirettekangas #yle 2017 EPILOGUE
  49. 49. mirette.kangas@yle.fi Twitter @mirettekangas Linkedin Mirette Kangas Skype Mirette Kangas Flowdock Mirette Kangas Slack @mirette.kangas Slideshare Mirette Kangas THANK YOU!

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