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User Experience Design Considerations for Multi-Museum Collaborations

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We increasingly engage in projects where we are asked to accommodate multiple collections, sites, and institutions into the planning, data modeling, and overall user experience. And we see a trend where grant funders actively encourage collaborations, so these kinds of digital projects may become common. It is important to think beyond the typical patterns of grouping sets of objects into institution-specific views, or presenting a mash-up as if it is just one big collection. As we think about collaborations involving online collections, we have identified human-centered user experience considerations and requirements to share with the community.

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User Experience Design Considerations for Multi-Museum Collaborations

  1. 1. Duane  Degler @ddegler Lesley  Humphreys   @leslo User  Experience  Design   Considera2ons  for     Mul2-­‐Museum  Collabora2ons   MCN  •  Friday,  November  4,  2016    
  2. 2. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   2   Photo  of  addiHonal   presenter  here  (in   grayscale)   INFORMATION   ARCHITECTURE  &   DESIGN   Understand  models  that   make  informa6on  6ck  to   help  people  get  things  done. Duane  Degler   Photo  of  addiHonal   presenter  here  (in   grayscale)   USER  EXPERIENCE   DESIGN  &  STRATEGY   Specializing  in  the  user-­‐ centered  design  of  rich   informa6on  sites  &   applica6ons. Lesley  Humphreys  
  3. 3. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Desired  by  your  insHtuHons   ●  Desired  by  your  funders   ●  For  example…  2016  IMLS  /  NEH  iniHaHve   MulH-­‐InsHtuHon  CollaboraHon  ?   “…an interrelated set of activities forming a decentralized ecosystem can unite memory institutions in pursuing a shared strategy.” Page 5, IMLS Focus Summary Report: National Digital Platform, 4.28.2015 http://bit.ly/imlsplatform “…Under this new partnership, we are encouraging applications that involve innovative collaborations between museum or library professionals and humanities professionals…” NEH news announcement: Digital Humanities Advancement Grants, 7.21.2016 http://bit.ly/nehgrants 3  
  4. 4. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Broaden  exploraHon   ●  SupporHng  scholars,  serendipity,  synthesis     ●  Topical  collaboraHons   ●  EducaHon,  exhibiHons,  engagement     ●  Enable  sharing  and  reuse   ●  Foster  flexibility,  creaHvity,  open  access   Some  MoHvaHons  for  MulH-­‐InsHtuHon  CollaboraHons     one-­‐offs   4  
  5. 5. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Establish  goals     ●  Understand  collaboraHve  content/data     ●  Design  for  collaboraHons  and  heterogeneous  materials     ●  Sustain  collaboraHons  and  outcomes   Approach   5  
  6. 6. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   6   Understand   content  /  data   Design  for   collaboraHon   Sustain   outcomes   Broaden  exploraHon   Establish   goals   Topical  collaboraHon   Enable  sharing  
  7. 7. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   7   u  Facilitate  consensus  and  commitment u  Discover  user  needs u  Elicit  limita6ons  early ESTABLISHING  GOALS  
  8. 8. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Facilitate  Consensus  and  Commitment   8   GOALS  
  9. 9. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Partner  commitment   ●  Data  collaborator  commitment       ●  Formal  execuHve  commitment   ●  Establish  a  Charter  /  MOU  (Memorandum  of  Understanding)   ●  Create  materials  to  be  shared  with  execs   ●  Feedback  loops   Facilitate  Consensus  and  Commitment   9   GOALS  
  10. 10. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Everyone  on  the  project  should  be  involved     ●  MulH-­‐faceted  approach   ●  IdenHfy  candidate  user  profiles  /  scenarios  –  and  validate  them   ●  Protocols  for  different  venues,  users,  facilitators   ●  Individual  &  group  interacHons,  in-­‐person  and  remote     ●  Use  your  “proxies”  for  addiHonal  insights   ●  User-­‐facing  staff  are  a  wealth  of  insights  and  validaHons   Discover  User  Needs   10   GOALS  
  11. 11. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Discover  User  Needs   11   GOALS  
  12. 12. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Other  iniHaHves?   ●  Other  demands  on  key  staff?     ●  Quality  and  availability  of  informaHon?   ●  Requirements  for  “complete”  or  “good  enough”  data     ●  Rights  and  licenses?   ●  Images,  thumbnails,  content,  data…   Elicit  LimitaHons  Early  –  avoiding  ‘gotchas’   12   GOALS  
  13. 13. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   13   Understand   content  /  data   Design  for   collaboraHon   Sustain   outcomes   Broaden  exploraHon   Establish   goals   AcHve  facilitaHon  with   users,  stakeholders   Topical  collaboraHon   Enable  sharing/reuse   Surface  common   language  and  unique   perspecHves   Explore  what  people   want  to  achieve  with   your  content  
  14. 14. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   14   u  Playing  well  together u  Harmonizing  and  modernizing  data u  Reconcilia6on UNDERSTANDING  CONTENT  /  DATA  
  15. 15. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Collaborate  on  content/data  inventory   ●  Collect  sufficient  examples  to     understand  the  range   Playing  Well  Together   15   CONTENT  /  DATA   American  Art   CollaboraHve,   summer  2016  
  16. 16. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Harmonizing  and  Modernizing  Data   16   CONTENT  /  DATA   Prepare,   Export  Data   Models   Ontologies   Map  /   Transform   SPARQL   RDF   Triple  Store   JSON-­‐LD     EnHty  Docs   API   Query   Library   Applets   Pre-­‐rendered   HTML   ApplicaHon  Future   ApplicaHons   Reconcile   EnHHes   Vocabs   Inferencing   American  Art  CollaboraHve  working  model,  draj,  7.2016  
  17. 17. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Museum  Linked  Data   provenance  modeling   ArtTracks.   Carnegie  Museums,   Smithsonian  Freer|Sackler,   Yale  Center  for  BriHsh  Art,   Geoy  Research  InsHtute.   hop://museumprovenance.org     Early  concepts   Model  presented  10.2016   Harmonizing  and  Modernizing  Data   17   CONTENT  /  DATA   American  Art  CollaboraHve  data  review  tool  
  18. 18. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       When  each  insHtuHon  is  talking  about…   ●  A  person   ●  An  insHtuHon   ●  An  artwork   ●  A  locaHon   ●  A  subject   ●  A  Hme  period   …  Are  they  talking  about  the  same  thing?   ReconciliaHon   18   CONTENT  /  DATA   <sameAs>   <sameAs>   <sameAs>   Ben  Franklin   Author   Statesman   Inventor  
  19. 19. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ReconciliaHon   19   CONTENT  /  DATA   Linked  Data  Snowball,  or  Why  We  Need  ReconciliaFon    (4.2016)   Rob  Sanderson,  Senior  SemanHc  Architect,  J.  Paul  Geoy  Trust,  for  AAC  ReconciliaHon  MeeHng   hop://www.slideshare.net/azaroth42/linked-­‐data-­‐snowball-­‐or-­‐why-­‐we-­‐need-­‐reconciliaHon    
  20. 20. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   20   Understand   content  /  data   Design  for   collaboraHon   Sustain   outcomes   Broaden  exploraHon   Establish   goals   Topical  collaboraHon   Enable  sharing/reuse   Capture   interpreHve    relaHonships   Use  external   vocabularies  to  align   topics/themes   Consider  mulHple   uses,  focus  on     rights  alignment  
  21. 21. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   21   u  Mee6ng  expecta6ons,  reaching  beyond u  The  whole    >    The  parts u  Flexibility DESIGNING  FOR  COLLABORATIONS  
  22. 22. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Serendipity  and  Insights    (federated  collecFon  browsing)   22   DESIGN   American  Art     Collabora2ve   iniHal  design  concepts  
  23. 23. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Spark  ImaginaHon    (text  mining/analysis  concept)   23   DESIGN  
  24. 24. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Find  Synthesis    (educaFon  concept)   24   DESIGN   Results  for  Benjamin  Franklin   534  results  total               Social  Studies   Videos   2  Internal   12  External   Ac2vity  Guides   1  Internal     8  External   Texts   11  Internal   74  External   Visuals   8  Internal   59  External   Subject:  All   Available  online   Available  in  school  district   See  details       My  Lesson  Plans   Benjamin  Franklin:     A  Great  Thinker   Math   •  Worksheet   Science   •  On  seasonal  Hme   (Hudson)   •  Electricity  Worksheet   Civics   •      Social  Studies   •      Culture   •  Vie  de  Franklin,  écrite   par  lui-­‐même  -­‐  Tome  I   (French)   •  Vie  de  Benjamin   Franklin,  écrite  par  lui-­‐ même  -­‐  Tome  II  (French)   Culture   (57)       Culture   Grade  Level:  6-­‐12  
  25. 25. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Subjects   Vocabulary  RelaHonships    (subject  alignment  for  collaboraFon)   25   DESIGN   ClassificaHon  of  an  Object   About-­‐ness   Depicts    (primary)   Depicts    (background)   Texas  Coastal   Bend  Collec2on   metadata  subject  architecture   Topics   OrientaHon  /  nav  
  26. 26. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Vocabulary  RelaHonships    (subject  alignment  for  collaboraFon)   26   DESIGN   Group  of   Subjects   Group  of   Subjects   Texas  Coastal   Bend  Collec2on   metadata  subject  architecture   External   Vocabularies   External   Collaborators   Themes   Topics   Sub-­‐Topics   Subjects   Term   Term   .  .  .  
  27. 27. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   27   Understand   content  /  data   Design  for   collaboraHon   Sustain   outcomes   Broaden  exploraHon   Establish   goals   Topical  collaboraHon   Enable  sharing/reuse   Create  experiences   for  serendipity,   synthesis   Expose  richer  themes,   heterogeneous   content   Enable  people  to   conveniently  save,  use   informaHon  
  28. 28. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   28   u  Planning  for  change u  Extending  collabora6ons u  Sharing  standards  and  insights SUSTAINABILITY  
  29. 29. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Things  change   ●  ReaoribuHons,  enhancements,  new  models/data  structures     ●  More  stuff   ●  Changes  in  the  amount  of  content  over  Hme  affects  user  experience   ●  Different  types  of  content  added  over  Hme  affects  awareness  of  value   -  E.g.  digiHzed  archival  content,  user-­‐contribuHons,  transcripHons…     ●  More  richness   ●  Increasing  refinement  of  relaFonships  between  content  –  cross-­‐linking   Plan  for  Change   29   SUSTAINABILITY  
  30. 30. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Plan  for  Change   30   SUSTAINABILITY   …with  Open  Access  and  Linked  Open  Data…     You’re  making  a  commitment  to  the  community     that  your  content  and  data  will  be  available.     Persistent  URLs  are  vital  !  
  31. 31. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Separate data management from data delivery. This helps take legacy system changes off the critical path. Ecosystem Flexible  Digital  Environments   31   SUSTAINABILITY   Translation & Integration Pipeline Digital Access Facility APIs, end- points Identity Mgmt =systemsofrecord Rights Mgmt Content & Asset Management Data History Store Common Graph Store Application Layer Data managing applications End user (internal & external) applications Sources Layer Infrastructure, data storage, legacy applications External data sources Models, Vocabs Relationship Manager CollaborationwithBalboaPark“LostinBalboaPark”http://libp.bpoc.org/technology
  32. 32. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       ●  Be  prepared  to  communicate!   ●  Help  “shorten  the  on-­‐ramp”   ●  Insights  and  shared  models  for     Linked  Open  Data,  common     ontologies,  vocabularies   ●  Processes  and  lessons  learned   Share  Standards  and  Insights   32   SUSTAINABILITY   Some  resources  menHoned  in  this  talk:   American  Art  CollaboraHve   hop://americanartcollaboraHve.org   Museum  Provenance  /  ArtTracks   hop://museumprovenance.org    
  33. 33. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016       Enhancement  Ecosystem   33   SUSTAINABILITY           Manage   Legacy   content   Taxonomy   •  -­‐-­‐-­‐-­‐-­‐-­‐   •  -­‐-­‐-­‐-­‐-­‐-­‐   •  -­‐-­‐-­‐-­‐-­‐-­‐   •  -­‐-­‐-­‐-­‐-­‐-­‐   •  -­‐-­‐-­‐-­‐-­‐-­‐   Extract     &  Index   Review     &  Assess         Use   Crawl   Track   Annotate   Link  Tag   Collaborate   Enhance     &  Validate  
  34. 34. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   34   Understand   content  /  data   Design  for   collaboraHon   Sustain   outcomes   Broaden  exploraHon   Establish   goals   Topical  collaboraHon   Separate  data   management  from   delivery   ConHnually   improve  data   and  access   Listen  to  user   feedback  to  refine   alignment,  delivery   Enable  sharing/reuse  
  35. 35. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   35   u  Goals    >    Content/Data    >    Design    >    Sustainability u  Why? ●  Broaden  ExploraHon   ●  Topical  CollaboraHon   ●  Enable  Sharing  &  Reuse   SUMMARY  
  36. 36. #MCN2016      @design4context                    UX  Design  Considera6ons  for  Mul6-­‐Museum  Collabora6ons      MCN  2016   36   Understand   content  /  data   Design  for   collaboraHon   Sustain   outcomes   Broaden  exploraHon   Establish   goals   AcHve  facilitaHon  with   users,  stakeholders   Topical  collaboraHon   Enable  sharing/reuse   Surface  common   language  and  unique   perspecHves   Explore  what  people   want  to  achieve  with   your  content   Capture   interpreHve    relaHonships   Use  external   vocabularies  to  align   topics/themes   Consider  mulHple   uses,  focus  on     rights  alignment   Create  experiences   for  serendipity,   synthesis   Expose  richer  themes,   heterogeneous   content   Enable  people  to   conveniently  save,  use   informaHon   Separate  data   management  from   delivery   ConHnually   improve  data   and  access   Listen  to  user   feedback  to  refine   alignment,  delivery  
  37. 37. Duane  Degler @ddegler Lesley  Humphreys   @leslo User  Experience  Design   Considera2ons  for     Mul2-­‐Museum  Collabora2ons   MCN  •  Friday,  November  4,  2016    

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