1. _____________________Wanda Badon______________________________
Objective:
Obtain a position utilizing my experience and knowledge of the administrative
assistant and customer service industry and related workflow process to ensure objectives
are met in accordance to customer needs.
Experience: Oklahoma Farm Bureau Mutual Insurance Company
Office Claims Representative – Level II, 2013 – Current
• Establish, organize, maintain, and process high volumes of property and vehicle claims.
• Provide claims service to internal and external customers through verbal and written
correspondence
• Receive and respond to correspondence timely and effectively
• Proofread, revise, and edit materials for accuracy, thoroughness, and appropriateness
• Maintain confidential information and correspondence from and to internal and external
customers verbal and written
• Extended knowledge of paperless system.
• Established authority of $5,000
Office Claims Representative – Level I, 2004 – 2013
• Establish, organize, maintain, and process high volumes of property and vehicle claims.
• Provide claims service to internal and external customers through verbal and written
correspondence
• Receive and respond to correspondence timely and effectively
• Proofread, revise, and edit materials for accuracy, thoroughness, and appropriateness
• Maintain confidential information and correspondence from and to internal and external
customers verbal and written
• Extended knowledge of paperless system.
• Established authority of $3,000
Agent Fast Track 2003 – 2004
• Establish, organize, maintain, and process high volumes of property and vehicle claims.
• Provide claims service to internal and external customers through verbal and written
correspondence
• Receive and respond to correspondence timely and effectively
• Proofread, revise, and edit materials for accuracy, thoroughness, and appropriateness
• Maintain confidential information and correspondence from and to internal and external
customers verbal and written
• Established authority of $1,000

2. Claims Administrative Assistant 2003 – 2004
• Accept and route telephone calls using multi line phone system
• Sort, screen, and distribute incoming and outgoing mail
• File away closed and open claim files
• Develop and send correspondence to customer on adjuster’s request.
• Request accident/incident reports from the appropriate law enforcement
• Order and maintain office supplies
• Issue claims payments and balance account
• Provide customer service to internal and external customers through verbal and written
communication.
Strengths:
• Knowledge of OKFB products and services
• Strong oral and written communication skills
• Ability to problem solve and think critically outside the circumstance
• Excellent organizational skills
• Work well in a team setting or individually
• Flexible; adapts quickly to changes in work and/or priorities
• Strong work ethic
• Knowledge of Microsoft Office Application; word, excel, and power point
Education/Special License:
• HIGH SCHOOL GRADUATE
• Stone Education Course
• Southern Farm Bureau Tech
• OK Insurance License – Property and Casualty
• Amateur Radio License – Novice
989 Garden Road, Tuttle, OK 73089 (405) 971‐4080