1. Jessica Shaffer
615.818.3425 mjessnash@aol.com
EDUCATION
 Community College ofthe Air Force Shepard Air Force Base,TX • 2006-2007
Avionics Technical Certification, Specializing in Communication/Navigation/Mission Systems
on U.S. Military Bomb and Cargo Aircraft
 Embry-Riddle Aeronautical University Little Rock Air Force Base •2008-2009
Technical Management,B.S. 30 semester hours completed
 Lipscomb University Nashville, TN •Completed 2016
Bachelor of Arts,Political Science
QUAIFICATION HIGHLIGHTS
 Proficient in Windows, Apple, Wynne, and Share-point software
 Registered through Nationwide Mortgage Licensing System
 Experience in personalized customer service and independent decision making
CARRER HISTORY
Sunbelt Rentals, Corporate Credit and Accounts Receivable Representative 2013-2015
 Consumer and business collections of internal accounts 90+ days delinquent, previously
deemed uncollectable by regional collection offices
 Record keeping for payments received; payment application; account reconciliation
 Independent negotiation of settlements; creation of payment plans as necessary to
maximize a timely profit recovery
 Debtor case file preparation for attorney offices, collection agencies, or to applicable
inner-company offices. Communication with appropriate office regarding cases.
 Final approving authority for creditworthiness of individual and business applicants for
both U.S. and international markets using various credit reporting agencies
Fifth- Third Bank, Financial Services Representative 2012-2013
 Initiate sales and cross-sell a full range of banking products and services, including new
accounts, loans, and forms of credit
 Refer customers to personal bankers for purchase of specialized bank products
 Maintain a personal relationship with business and consumer contacts to retain customers
for further servicing and sales
 Create innovative solutions to banking issues and budgeting to fit client’s need
Bank ofAmerica, Lead Teller 2011-2012
 Complete banking transactions with proficiency, responsible for up to $50,000
 Provide a personalized customer service experience while creating quality referrals
 Maintain security of customer sensitive information and currency at all times
Talbots, Inc., Personal Stylist and Sales Associate 2010-2011
 Delivered personalized sales assistance to clientele; aided in application of store credit
 Ability to handle multiple customers and projects simultaneously; anticipate client needs
 Maintained records of 200+ clients in a secure data base
UnitedStates AirForce, Communication/Navigation/MissionSystemsTechnician 2006-2010
 Repaired and maintained avionics equipment for C-130E aircraft
 Experience in handling confidential and classified materials
 Supervised and instructed airman in training and real-world assignments
 Assisted in rescue missions and supply drops for natural disaster relief
 Edited technical order repair manuals to ensure accurate maintenance procedures