1. DARREIAL MILLER
• C: (904) 859-0459• Darreialmiller@gmail.com
Objective
Seeking a position that enriches leadership skills, promotes professional and personal growth, a job with a solid foundation with
strong problem solving abilities, industry with moral responsible citizenship in an organization that provides discipline, and
construction of knowledge. The ability to enhance verbal, listening, and written communication skills.
Education
Ribault high school (high school diploma) 2006
Employments History
Collection Specialist II
ADT - Jacksonville, FL Febuary 2011- Current
Christian McNeill- 904-923-4369
Responsibilities
• Work with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout options.
Including: loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance
agreements Complied database of loan applicants' credit histories, corporate financial statements and other
financial information.
•Managed individual accounts at the 30, 60 and 90 day level, using technologically advanced
computer systems.
•Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
•Achieve production standards set each month to obtain your bonus reward by working accounts thoroughly
and properly according to state and federal guidelines.
Loss Mitigation Specialist II
Bernards Loans - Jacksonville, FL – April 2009- Jan.2011
Loletta Hussler – 717-819-7049
• Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA
Patriot Act, Privacy Act and Community Reinvestment Act.
• Prepares customer's file for Underwriting: Reviews and perfects all documents provided by customer ensuring
complete and accurate.
• Submits files to CA Ops Specialist for final review prior to submitting file to underwriting.-
• Communicates and keeps customer apprised throughout the process by maintaining close communication

2. with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and
Service Member Civil Relief Act (SCRA).
• Work with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout options.
Including: loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance
agreements Complied database of loan applicants' credit histories, corporate financial statements and other
financial information.
• Submitted loan applications to the underwriter for verification and recommendations.
• Worked 60 90 120 day Mortgage accounts
Collection Specialist II
Paula Butler -904-924-4826
Bank Of America- Jacksonville, FL - January 2007 to January 2009
The primary contact point between financial professionals, clients, and the back office operations of ING
• Recommended loan approvals and denials based on customer loan application reviews.
• Responsible, via the phone, for responding to inquiries/needs of customer and promoting the organization's
products and services.
• Worked 60 90 120 high balance accounts
SKILLS
• AVAYA • Back Office • Bankruptcy • Corel Word Perfect • FHA • Financial Statements • Knowledge of
Fair Debt Collection Practices Act (FDCPA) guidelines • Microsoft Excel • Repayment Plans • SharePoint •
Underwriting • MSP• LPS • Professional communication skills with a sense of urgency •Problem solving skills
• Strong attention to detail and have an organ
References
Chanel Murrel Health Caretaker (904) 418.3889
Tarohonda Brown Children and Families (904)200-5313
Paula Butler Collections unit Manager (904)924-4826