Training for a stellar workforce can make or break the success rates of corporate employee relocations.

1. TRAINING
WHAT
MEANS IN CORPORATE RELOCATION

2. WHR GROUP
believes there are two philosophies on recruiting for
staff to assist relocating employees...

3. 1 Recruit based on relocation
knowledge and then teach
them empathy

4. OR... choose colleagues who
truly understand customer
service and then teach them
the relocation process
2

5. At WHR Group, the decision since inception has
always been the latter of the options.
...Why?

6. and staff attitude toward the customer
It's all about the customer [transferees]

7. [How can you train
staff to deliver
consistently
positive attitudes
and exceptional
relocation support
to transferees in
need?]

8. 1. Provide ongoing relocation training with
monthly schedules and required courses
for each employee
2. Cross-training is an imperative

9. 3. Consider time management, a training
budget, and a reward and recognition
program
4. Training should be scheduled around
current workloads so as not to affect other
employee duties

10. 5. A service-oriented Relocation
Management Company will understand
to budget for...
Trainers,
Accommodations, and
Any necessary materials to be truly
involved in the training process

11. Providing incentives and praise to
employees is an important ingredient for
successful performance and even
surpassing operational targets!
Remember

12. VISIT WWW.WHRG.COM/NEWS
FOR MORE RELOCATION RESOURCES
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