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Quality in the Workplace: W. Edwards Deming's 14 key principles

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W. Edwards Deming is credited as the father of quality in business. His 14 key principles apply to every company--not just WHR Group Employee Relocation--striving for better, more consistent quality at work.

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Quality in the Workplace: W. Edwards Deming's 14 key principles

  1. 1. QUALITY in the Workplace W. Edwards Deming's 14 key principles on quality in business S O U R C E S : D E M I N G , W . E D W A R D S ( 1 9 8 6 ) . O U T O F T H E C R I S I S . M I T P R E S S . I S B N 0 - 9 1 1 3 7 9 - 0 1 - 0 . O C L C 1 3 1 2 6 2 6 5 . H T T P S : / / E N . W I K I P E D I A . O R G / W I K I / W . _ E D W A R D S _ D E M I N G
  2. 2. 1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive, to stay in business, and to provide jobs.
  3. 3. 2. Adopt the new philosophy. Awaken to the challenge, learn your responsibilities, and take on leadership for change.
  4. 4. 3. Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place.
  5. 5. 4. End the practice of awarding business on the basis of a price tag. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust.
  6. 6. 5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
  7. 7. 6. Institute training on the job.
  8. 8. 7. Institute leadership. The aim of supervision should be to help people and machines and gadgets do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
  9. 9. 8. Drive out fear so that everyone may work effectively for the company.
  10. 10. 9. Break down barriers between departments. People in research, design, sales, and production must work as a team.
  11. 11. 10. Eliminate slogans, exhortations, and targets for the workforce, asking for zero defects and new levels of productivity.
  12. 12. 11. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
  13. 13. 12. Remove barriers that rob people in management and in engineering of their right to pride of workmanship.
  14. 14. 13. Institute a vigorous program of education and self-improvement.
  15. 15. 14. Put everybody in the company to work to accomplish the transformation. Remember: The transformation is everybody's job!
  16. 16. Quality. Our commitment since 1994. WHR Group was founded on a promise to provide relocation services with an unmatched level of quality. W W W . W H R G . C O M I 8 0 0 - 5 2 3 - 3 3 1 8

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