Reathe Hernandez has over 15 years of experience in executive administrative roles and 5 years of project management experience. She has supported C-level staff at several companies, including Aetna Medicaid, American Airlines, and the Department of Health and Human Services. Hernandez has strong skills in Microsoft Office, project management tools like SharePoint, and HR systems. She leads by example with a proven track record of problem-solving, communication, and organization.

1. REATHE HERNANDEZ
Phoenix, AZ ▪ 520.822.6682 ▪ hernandez.reathe@gmail.com
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PROFESSIONAL PROFILE
Performance-driven professional with fifteen years of executive administrative experience assistance
supporting C-level staff and five years of demonstrated project management experience and expertise,
respectively; possess the ability to successfully communicate, collaborate, and interact with a broad
variety of individuals, and successfully communicate, collaborate, and interact with a broad variety of
individuals; proven ability to problem-solve, comprehend, and convey information; highly proficient in
Microsoft Office, including PowerPoint, Visio, and Excel, and Web-based project management tools,
including OneNote, SharePoint, Concur, and ARIBA; experience and expertise in operating systems
such as LINUX, Novell, Cerner, ACD phone systems, VPN, Citrix, and Macintosh, and experienced in
human resource databases such as Oracle, PeopleSoft, Access, Taleo, and Customer Flow.
EXPERIENCE
Proposal Process Team Lead ▪ Aetna Medicaid ▪ Phoenix, AZ ▪ August 2017 to January 2018
▪ Reported to and collaborated directly with Director of Proposal Development on proposal
processes and strategic communication management
▪ Reviewed solicitations and related documents, paying careful attention to formatting,
administrative, and logistical requirements
▪ Supported preparation of responses to State Medicaid RFPs and RFIs
▪ Participated in reviews and analysis of RFP requirements
▪ Assisted proposal managers with project management and technical-related tasks such as updating
SharePoint site, creating and compiling spreadsheets and matrices, creating contact and distribution
lists on SharePoint, managing site access requests for internal stakeholders, and establishing SharePoint
alerts
▪ Managed multiple calendars; arranged teleconferences, meetings, and assisted with scheduling of
color team reviews
▪ Took notes and distributed actionable items to team members
▪ Performed document and database management in SharePoint
▪ Conducted SharePoint training for subject matter experts at the beginning of each proposal
opportunity
▪ Lead quality assurance proposal review during the final stages of proposal production
▪ Contacted printing vendors to provide printing specifications for each proposal
▪ Directed vendor oversight related to proposal delivery
▪ Completed project management activities and technical-related tasks, as required
Executive Administrative Assistant ▪ Aetna Medicaid ▪ Phoenix, AZ ▪ November 2015 to August 2017
▪ Served as executive assistant and liaison to Vice President of Proposal Development, direct reports,
and other C-level staff
▪ Managed, updated, and maintained all confidential files
▪ Assisted with oversight of department budget, ensuring compliance with Aetna purchasing policies,
and generated budget reports

2. REATHE HERNANDEZ
Phoenix, AZ ▪ 520.822.6682 ▪ hernandez.reathe@gmail.com
2
▪ Scheduled travel and completed expense reports for Vice President and direct reports using Concur
software; ordered and maintained staff supplies using ARIBA
▪ Managed job postings, interview scheduling, employee onboarding, work station assignments and
equipment, and employee profile updates
▪ Conducted new-hire onboarding orientation and department training on organization policies and
processes
▪ Directed all vendor management activities; worked with Procurement to identify Aetna-approved
vendors, process vendor invoices, and submit purchase order requests to Procurement
▪ Coordinated and planned internal stakeholder events, including securing meeting venues, inviting
attendees, preparing meeting materials, and organizing travel
▪ Recorded and distributed meeting minutes and approved meeting resources via Resource
Scheduler
▪ Organized office facilities, including assignment of workspaces, furniture leasing, equipment,
building, and telephone system maintenance
Contract Consultant
▪ Recruiting Coordinator, United Blood Services ▪ Phoenix, AZ ▪ October 2015 to November 2015:
Prepared/maintained employment records related to hiring, onboarding; utilized human resources
management system software; maintained and updated human resources documents; prepared
employee files for training classes; and audited and maintained personnel records
▪ Recruiting Coordinator, Altisource ▪ Phoenix, AZ ▪ August to September 2015: Prepared/maintained
employment records related to hiring, onboarding; utilized human resources management system
software; interpreted and explained human resources policies, procedures, laws, standards, and
regulations; informed job applicants of details such as duties and responsibilities, compensation,
benefits, schedules, working conditions, and promotion opportunities; conducted pre-employment
assessments and interviewed prospective candidates; maintained and updated human resources
documents; prepared employee files for training classes
▪ Loan Support Assistant, J P Morgan Chase ▪ Phoenix, AZ ▪ May to August 2015: Generated reports;
validated loan types and underwriter lending credentials; assigned up to 200 mortgage loans per
day to underwriters for processing; monitored and reported staff absences, including LOA and
FMLA
▪ Administrative Analyst, American Airlines ▪ Phoenix, AZ ▪ October, 2014 to May 2015: Audited,
validated, and updated employee data in HRIS system; confirmed employee records were
configured appropriately for downstream system access; provided technical support for Oracle HR
employee and manager self-serve applications; provided documentation for Help Desk support
inquiries; established HR Help Desk processes and procedures for increased efficiency in
responding to employee inquiries; increased response time to 12 hours from 24 to 48 hours on
email Help Desk support inquiries; provided user support to employees who inquired about all HR
departments; researched complex employee data errors, determined root cause, and provided
solutions to ensure future data integrity; created HRIS reports using Discoverer Oracle HR
reporting, Microsoft Access, and PeopleSoft query tools

3. REATHE HERNANDEZ
Phoenix, AZ ▪ 520.822.6682 ▪ hernandez.reathe@gmail.com
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Technical Care Specialist ▪ Cable One ▪ Phoenix, AZ ▪ March to October 2014
▪ Responded to incoming calls with an average call resolution time of five minutes
▪ Performed troubleshooting of customer technical issues with video and Internet services,
browsers, IP addresses
▪ Delivered accurate, prompt, and consistent resolution to technical problems and password resets;
created and notated service tickets for selected calls; reported service failures, outages, or
customer concerns
Administrative Assistant III ▪ Department of Health and Human Services ▪ Phoenix, AZ ▪ January 2012
to December 2013
▪ Provided support to three executive-level staff members and served as liaison to their direct
supports; served as staff liaison to procure equipment, repairs, and supplies
▪ Coordinated staff onboarding and ensured employee records were configured appropriately for
downstream system access
▪ Arranged complex travel for multiple staff with varying destinations, and prepared and submitted
expense reports
▪ Developed intake processes; reorganized filing systems and databases to improve efficiency by 40%
▪ Created monthly, quarterly, annual, and ad-hoc reports, as well as recorded and distributed
meeting materials and agendas
Administrative Assistant II ▪ Health Services Advisory Group ▪ Phoenix, AZ ▪ January 2008 to March
2011
▪ Served as assistant to Executive Director of Medical Review, as well as liaison to other departments
and outside vendors
▪ Maintained directors calendar, coordinated travel, completed and submitted expense reports
▪ Coordinated staff onboarding and investigated and resolved staff payroll issues and other concerns
▪ Conducted audits of physician records to ensure compliance with URAC standards
▪ Provided technical support for hardware and software issues and escalated incidents to IT support
team for resolution
▪ Developed a workload distribution and tracking process for case review resulting in contract
extension
▪ Created spreadsheets, charts, and forms; organized and maintained filing system
EDUCATION
▪ Computer Programming and Information Technology Coursework ▪ Lamson College ▪ Tempe, AZ ▪
Certificate of Completion
▪ Business and Organizational Management Coursework ▪ Maricopa Community Colleges ▪ Phoenix,
AZ
▪ Microsoft Office Certification Training ▪ Training to You ▪ Phoenix, AZ ▪ Certificate of Completion