Brandi Houck has over 15 years of experience as a Clinical Business Solutions Analyst and Imaging Support Services Manager at Mercy Health System in Springfield, MO. She has extensive experience implementing and supporting the Radiant module of Epic, including building workflows, templates, and customizations. Houck has also managed imaging departments, led projects to optimize scheduling efficiency, and provided end user training on new Epic functionality. She holds credentials in Epic Radiant and Clarity Data Model and has a Bachelor's Degree from the University of Missouri - Kansas City.

1. Brandi M. Houck
Brandi.M.Houck@gmail.com
5326 S Woodfield Ave
Springfield, MO 65810
417-343-1440 (mobile)
https://www.linkedin.com/in/brandihouck
EXPERIENCE:
Jan 2003-Present Mercy Health System, Springfield MO
Oct 2012-Present Epic Senior Clinical Business Solutions Analyst - Radiant
 Support 500 Imaging departments that use the Radiant portion of Epic by
working service request and incident tickets
 Build, Test, and Support new locations going live with Radiant
 Build and implement newly released functionality for Radiant users such as
Dashboards, Snapboard for scheduling, Status Board, and custom Radiant
Patient Events
 Develop end user training for new functionality
 Test and prepare end user communication for Epic upgrades
 Review Epic release notes
 Utilize the Mercy change process for cross application review and integrated
testing for any proposed changes
 Work with Imaging departments on requested optimizations, customizations,
and enhancements
 Organize, host, record, and attend meetings
 Centralized Scheduling Optimization Project to increase outpatient MRI
scheduling efficiency, reduce errors, and condense scheduling instructions
using rules and removing resources based on the answers to scheduling
questions and the equipment’s table weight limits
 Multiple optimization projects getting Mammography, Nuclear Medicine, MRI,
and CT departments live using scheduling blocks to guide auto scheduling for
centralized scheduling modules
 Optimization project switching to a more 1 visit type to 1 order system to
improve ordering and scheduling accuracy
Epic MasterFiles Used and familiar with:
ORD EAP DEP PRC EMP SER HRX
PLS LPP PAF LPR E2U E2N E2R
IDB IDM ORT EPT SUP LPF LEV
ECL PLS LQL LQF CER RDF LWS
ECT SDF EDP AIF EAF LPG IDK
IDL IDM IEV LEV LPF LPR LRP
LSD LVN SCE SCH SDF
Upgrades participated in build, reviewing release notes, and testing:
2012, 2014, and 2015 (Go live November 16, 2016)
Go Live end user support at 4 hospital go lives
Go Lives with full life cycle build, implementation, and support:
5 hospitals, one major outpatient imaging center, multiple ambulatory clinics that included radiant
diagnostic imaging, and one commercialization project for Our Lady of Angels Hospital in Bogalusa, LA

2. Optimizations and Experience building:
Orders reports, Recent Exams, Tech/Reading/Signing/Transcription worklists, Front Desk Orders and
Appointment reports
Scheduling Template Build
New Department and SER Resources
Snapboards for Cath Labs and Interventional Radiology depts (9 sites live)
Status Boards and Full Screen Status Boards
Custom Radiant LEV Patient Events
Custom Reporting Workbench reports
Custom Radiant Invasive Narrator
Workflow Engine Rule for displaying specific navigators for groups of users based on log in dept and/or
patient class
Dashboards for Managers, Radiologists, Technologists and Mammo users
Dashboard Components
Creating new blocks and attaching them to visit types and resource templates to guide auto scheduling
PRC Visit types with modifiers for scheduling and patient instructions
Scheduling PLS pools and conditions for use
Sidebar reports for displaying detailed information about patient, order and appt
LPG Print groups
CER Rules for multiple uses
LPP Extensions for multiple uses
PAF Columns to display information and icons
E2U Menus
Order and Scheduling LQL Questions with auto loading information capabilities
LQF Questionnaires with rules/conditions to guide removal of resources and pop-up scheduling messages
Dec 2003-Oct 2012 Imaging Support Services Manager – 50 co-workers
● Manage Imaging reception, file room, and patient transport co-workers
♦ Ensure timely processing of outpatient check in process and paperwork
♦ Monitor and evaluate customer service performance for 5 modalities
● Develop and manage patient satisfaction improvement projects
● Oversee continuing education for approx 265 Imaging co-workers
● Complete department orientation for all Imaging new hires
● Assist with Joint Commission Accreditation readiness
● Complete operations budget for Imaging support staff areas
● Assist other Mercy facilities with the implementation of our electronic
health record software, in St. Louis, Oklahoma City, Joplin
● Hire for open positions, implement disciplinary action as needed, and
complete annual performance reviews
● Centralized scheduling across imaging modalities
● Manage approximately 50 scheduling templates for all of Imaging
● Collaborate with other ancillary department (e.g. registration, emergency
dept, laboratory, nursing, etc.) on workflow efficiencies
Aug 2004-Nov2004 Compensation Analyst
● Research Market Data for Salary Ranges
● Create Proposals/Recommendations for Salary Range Adjustments, Market
Studies and Pricing Exceptions
● Provide technical analysis and operational support of HR databases and
provide systematic solutions/support to changing Human Resource and
organizational needs

3. Jan 2003-Aug 2004 Employment Specialist
● Efficient recruiting, interviewing, evaluating, screening, and reference
checking to ensure that from the available candidates, only those possessing
the best potential for job success are recommended to supervisors and/or
department heads for consideration
● Conduct in-depth interviews to evaluate qualifications in relation to job
specifications
● Checks references, Follow up with managers, and make job offers
● Coordinate and/or participate in various recruitment activities such as job
fairs, health careers presentations, etc
July 2002 – Dec 2002 Cox College of Nursing and Health Sciences
Admissions Counselor/Recruiter
Nov 2001 – May 2002 Cerner Corporation – Kansas City, MO
Recruiting Support Specialist
EDUCATION:
1996 – 2000 Bachelor’s Degree (obtained May 2000) – University of Missouri at Kansas City
January 2013 Epic Radiant Certified
September 2015 Epic Clarity Data Model – Radiant/Cupid Certified
ADDITIONAL TRAINING:
 Certified in GE Methodologies Six-Sigma Work-out, CAP, and Lean
 Obtained completion certificates for on-line courses for medical coding from Ingenix:
♦ Introduction to Medical Coding Basics
♦ Diagnosis Coding: The Use of ICD-9-CM Codes
♦ Procedure Coding: The Use of CPT® Codes
♦ Supplies and Services Coding: The Use of HCPCS Level II Codes
♦ Evaluation & Management Coding: The Use of CPT® E/M Codes
 Credentialed EPIC trainer for Radiant
 Obtained Mercy’s Project Management certificate

4. PROFESSIONALREFERENCES:
Ann Metcalf Previous Administrative Director
417-461-4165
Mercy Health System – Imaging Dept
Dr. Jordan Page, D.O. Previous Medical Director
417-820-9223
Mercy Health System – Imaging Dept
Jordan.pagedo@mercy.net
Ron Saltsgaver Administrative Director – Radiology Services
417-820-9217
Mercy Health System – Imaging Dept
Ronnie.Saltsgaver@mercy.net
Greg Mitchell Assistant Nursing Director
417-820-9729
Mercy Health System – Imaging Dept
Greg.Mitchell@Mercy.net
Amy Lasiter Mercy Central Supervisor (previously reported to me)
417-841-3731
Mercy Health System – Mercy Central Scheduling
Amy.Lasiter@Mercy.net
Eric Suedkamp Application Coordinator
314-488-0013
BJC – Epic Cadence Team