1. Joshua P. Farrell
joshua.p.farrell@gmail.com
Cell: (901) 264 – 7579
Information Technology Specialist
Secret Clearance · Military Experience
Specializing in Systems Administration, Networking, ADPE, Help Desk
Technologies__________________________________________________________________
 Windows XP/Vista/7/8/10
 Linux
 Windows Server 2008/2012
 Exchange 2003/2010
 MS Office 2007/2010/2013
 Active Directory
 PowerShell
 DameWare
 Hyper-V Manager
 Cisco Routers and Switches
 Citrix
 MySQL
 C++
Certifications__________________________________________________________________
 CCNA, Routing and Switching, 2014
 MCTS, Configuring Windows 7, 2013
 MCITP, Windows 7 Enterprise Desktop
Administrator, 2013
 MCSA, Windows 7, 2013
 CompTIA Network+ certified, 2013
 CompTIA Security+ certified, 2012
 CompTIA A+ certified, 2012
Professional Experience_________________________________________________________
LAN/WAN IT Tech 1 - Help Desk Lead October 2013 – August 2014
Science Applications International Corporation, Afghanistan
 Supervised 5 personnel for the organization’s help desk.
 Developed training materials and procedures for junior technicians to utilize available tools.
 Created and managed user accounts, performed remote network administration, and provide
on-call troubleshooting and help desk support for three separate government networks.
 Installed, configured, tested, and repaired computers, ethernet / fiber optic cabling, network
devices, and peripherals for unclassified and secret networks.
 Provided continued support to 1000 users on unclassified and secret networks with limited
personnel during a transitional period.
 Installed and configured a file server to provide file sharing services to individuals supported
by the contract.
 Enhanced customer service skills to ensure satisfaction with issue resolution, as well as
educating customers in order to prevent future issues.
Computer Systems Support Specialist III May 2013 – October 2013
Vista International Operations, Afghanistan
 Upgraded disk drives, video graphics cards, and software on unclassified and secret
machines and replaced hard drives and RAM.
 Provided information technology support for several companies and military including
1000+ users and computers spanning three networks, both secret and unclassified.
 Installed server and client for employee training on operating systems and software.
 Performed simultaneous baseline installations for unclassified and secret systems.

2.  Worked with technicians both within and outside the company to resolve customer issues
quickly and thoroughly.
 Coordinated movement of systems between different companies on the military area of
operations and ensured security measures were not compromised.
Systems Administrator May 2012 – May 2013
AC FIRST, Afghanistan
 Provided desktop support over secure and non-secure networks using various ticketing
systems.
 Provided front-line service and support for tier 1 & 2 computer, printer, and network issue
resolution.
 Deployed and performed system administration for file and print servers.
 Created and maintained user accounts and groups in Active Directory.
 Enterprise wide network administration including router, data switch, firewall, and WAP
administration.
 Acted as Site Supervisor and Regional Manager while positions were vacant.
 Upgraded to new servers, increasing the networked storage capacity by 500% along with
increasing bandwidth available to the servers by 100%.
 Monitored and maintained a commercial network used for AC FIRST Morale Welfare
Recreation facility and regional Program Managers video conference meetings.
 Trained new employees on network security and best practices.
 Upgraded workstations from Windows XP to Windows 7 to transition over 200 users and
their data.
Radio and Communications Security Maintainer Specialist April 2008 – April 2012
U.S. Army, El Paso, TX
 Help desk responsibilities included resolving ticketed computer, phone, and printer issues
 Supervised and mentored junior enlisted personnel.
 Maintained accountability and functionalityof approximately $500,000 worth of military
radios and communications security equipment.
 Created and maintained information databases of more than 90 active duty Army personnel
over a two year period.
 Ensured personnel were sent to appropriate training and their certifications were up to date.
 Assisted in the training of 150 Joint Forces Information Management Officers.
Education_____________________________________________________________________
University of Memphis – Bachelors of Information Technology August 2014 – Present
 Estimated graduation date of December 2017.
Radio and Communications Security Repair School August 2008 – March 2009
Fort Gordon, GA, United States.
 Recognized among graduates as a high performer at the top of the class.
Additional Skills________________________________________________________________
 Customer service oriented.
 Excellent oral and written communication.