1. Joseph Spitzer
220 Sandyshores Dr
Chillicothe, IL 61523
309-370-0865
joe.spitzer@frontier.com
 Epic EMR specialist with many years of experience as an analyst/builder and trainer.
Successfully assisted with ground-up build as well as multiple go-lives and upgrades.
EXPERTISE HIGHLIGHTS
 Epic Certified in: Inpatient Orders 2008
(NVT 2015), Orders Transmittal 2008 (NVT
2015), Clin Doc 2010 (NVT 2015), Beacon
2012 (NVT 2014), EpicCare Link 2014 and
Willow (proficiency) 2012 (NVT 2014)
 Orders build from ground-up, ongoing
optimizations and upgrades
 (MST) Training environment build
 Mitosis of patients to training environment
 Create training documentation
 Train the trainers
 9 hospital go-lives
 6 years as an Epic analyst and 2 as a trainer
 Support of HODs and ancillary departments
 Testing/Scripting/Documentation
 Build, maintain and export from orders (EAP, ERX),
procedure categories (EDP), ordersets (OSQ,PRL),
orders preference lists (LPF), orders transmittal rules
(LOR, LWS, LOM, LOD),questions (LQL), workflow
engine rules, system lists (ERS), extension
records/programming points (LPP),print groups
(LPG), reports (LRP),navigators (LVN), best
practice alerts (LGL), flowsheets (FLO, FLT), Smart
Lists (ELT), Smart Text (ETX),diagnosis (EDG),
provider (SER), category lists and more
 Microsoft Office and SharePoint Portal experience
 Service Center (Help Desk) applications
 Microsoft Certified Professional
PROFESSIONAL EXPERIENCE
Medasource, Inc, Indianapolis, IN
Epic Orders Analyst, current
Contracted to Wheaton Franciscan Healthcare, Milwaukee, WI
As part of the Epic Orders team, led the workflow design and build of therapy plans and order sets for HOD
and OPD departments. This included aiding in the decisions concerning the charging, scheduling and referral
workflows.
Xerox Consulting Company, Inc, Dallas, TX
Epic Orders Analyst, 11/02/2015 to 12/11/2015
Contracted to University of Maryland Medical Center, Baltimore, MD
Aided the Orders team in building,fixing and optimizinginpatient workflows in Epic, pre and post go-live.Main areas

2. of focus: OrderTransmittal rules and print routing, order sets, system lists, orders preference lists.Documented
incidents and change requests in Cherwell application.
Physician Technology Partners, Dayton, OH
Go-live Support Specialist, 08/2015 to 09/2015
Contracted to CaroMont Health, Gastonia, NC
Provided at-the-elbowsupport the Epic go-live at CaroMont Healthmedical center in Gastonia, NC. Worked in the
inpatient units,pharmacy and the outpatientinfusion center.Answered questions, gaveguidanceto end users and
recorded all issues on a portal site.
OSF Healthcare, Peoria, IL
Instructional Designer (Principal Trainer), 11/2013 to 07/2015
Supported electronic medical record related workflows for Inpatient,pharmacy,oncology, respiratory and rehab.
Creatededucationfor end-users and credentialed newtrainers.Created and maintained training environments
including mitosis of training patients. Usedand helped maintain SharePoint portal sites.Supported Epic upgrades and
go-lives.
Key Results:
 Certified in Beacon while a trainer and applied that knowledge to streamline a cancer center’s workflow.
 Served as the technical “go to” person on the team to assist the other trainers in their training
environment build and configuration.
 Assisted in the Epic rebuild and workflow reconfiguration for the Rehab departments.
OSF Healthcare, Peoria, IL
Clinical Application Analyst, 01/2007 to 11/2013
Inpatient Orders andClinDoc analyst from thebeginningof the Epic project through 5 hospitalgo-lives and 2 system
upgrades. Troubleshooting, fixing and building new enhancements as partof daily maintenanceand projectworkflows.
Used issue reporting/change management process applications, HP ServiceDesk and Microsoft ServiceManager.
Key Results:
 Team Lead of HOD, Epic implementation project. Designed navigator, order preference list, workflow
engine rule and orders transmittal rule build for 80+ HOD/OPD locations.
 Assisted clinical informaticists in build of 200+ order sets.
 Created and maintained records in numerous master files.

3. OSF Healthcare, Peoria, IL
Service Center Technician, 10/2004 to 01/2007
Respond to phone calls and emails from employees of all OSF owned facilities. Gatherall pertinentinformationand
resolve the enduser's issueor completea problem ticketusing the Remedy applicationand forwardon to appropriate
support group. Problemscovera wide range of topics including hardware, software, networking and
telecommunications.
Key Results:
 Consistently led team in productivity results (closed call percentage).
 Selected by manager to draft training documentation for other team members.
 Served as a shift leader.
Technisource Inc, Normal, IL
Windows Administrator, 02/2000 to 01/2004
Contracted to State Farm corporate offices, administered Windows NT and 2000 access security. Configured and
maintained user, group,workstation and serverdomainaccounts for production and test environments.Ran
maintenance jobs on servers (includingclusterservers), appliedGroup Policies and configured security settings on
Organizational Units and local servers. Processed electronic requestforms and performed troubleshooting of
problems concerning permissions for users to shared files. Daily tasks also ranged from helpingan end user get
logged on to the network to applying high-level rights on computers for technicians. Usedproblem ticket applications
(Quintus and HP ServiceDesk)and also accepted hotlinephone calls
from the 1st Level Helpdesk in assistance of State Farm employees nationwide.
Education
Illinois State University, Normal, IL
Bachelor of Science in English/Mass Communications, 1989