1. TYLER HANNAH
1126 S. DUQUESNE CIR
AURORA, CO 80018
(706)992-5777
Eleven years excelling in the communications field. Knowledgeable in all aspects of installation, maintenance
troubleshooting, and assisting with tactical radio and satellite products. Extensive knowledge working with
terminal devices, satellite communications equipment, and automated telecommunications computer systems.
Dynamic computer support specialist with experience and proven success managing a communications and
desktop support team. Effectively trained, supervised and mentored large teams under high stress conditions.
Technical Skills:
♦ Software – SharePoint, Microsoft Office Suite 2003-2013, Internet Explorer, Firefox, Chrome, Adobe
Acrobat
♦ Hardware – Active directory, desktop and laptop deployment/configuration/installation/imaging, network
equipment installation, peripheral installation; printer, scanner, digital sender, copier
♦ Networking – Cisco switches, routers, and VoIP Phones
♦ Mobile Technologies – Blackberry and iPhone
♦ Operating Systems – Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, and Android
♦ Audio/Visual –Tandberg & Cisco Videoconferencing products
♦ Remote Tools – Remote Desktop, Go To Meeting, Adobe Connect
♦ Antivirus – Symantec, McAfee, and Norton
♦ Trouble Ticket Systems – Remedy
PROFESSIONAL EXPERIENCE
SIGNAL AND COMMUNICATIONS NCOIC (NOV) 2003 – (SEP) 2015
Headquarters 4th Ranger Training Battalion, United States Army
 Knowledge of Information Technology principles, concepts, practices, systems software,
database software, and immediate access storage technology to carry out activities.
 Managed and mentored a desktop support team consisting of one noncommissioned officer and
four soldiers, handling break/fix, replacement, and upgraded computers.
 Managed Verizon account, planned and configured the distribution of mobile devices in an
enterprise environment.
 Assessed and advised on a variety of sources and procedures and methods for systems and
applications.
 Utilized trouble ticketing system to distribute workload effectively reducing time-to-repair.
 Provided 24/7 technical support for over 250 users in an enterprise environment over telephone,
in person, and remotely.
 Diagnosed, troubleshot, and conducted break/fixrepair of desktops, laptops, printers, scanners,
digital senders, copiers, and tactical communications equipment.
 Vast knowledge of commonly applied principles, concepts, and methodologies, operating
characteristics and capabilities of systems, media, equipment, and related software systems,
processes and procedures.
 SharePoint administrator/manager for Ranger Training Brigade servicing over 500 customers

2. CERTIFICATIONS
♦ Active Secret Security Clearance
♦ Signal Support System Specialist Advanced Leader Course
♦ Warrior Leader Course
♦ Army Basic Instructor
♦ Army Maintenance Management Course
EDUCATION
2012-Present Ashford University