1. Desmus Zarate
San Francisco, CA 94110 • 415-684-2242 • zdesmus@gmail.com
RELEVANT SKILLS
Software: Hardware: IT Support:
 HTML5 & CSS
 Sublime Text
 Linux/Virtualization Box
 File system formatting and USB
flash drives
 Nexdgen
 DLM – Database Lifecycle
Management
 PC assembly & Reassembly
 Configuring notebooks
 Optimizing and troubleshooting
ports
 Replacing and upgrading internal
components
 Projectors, Printers & Scanners
 Analyzing boot logs
 Setting up duel boot systems
 Network installations
 Active Directory
 Remedy ticketing
 Data transferring
 Repairing and testing computers
 Installing & Uninstalling Software
EXPERIENCE
IT Desktop Support, Kaiser Permanente, Oakland CA August 2016 - Present
 Provide in-person and phone-based tech support by monitoring and solving 15+ user tickets weekly including
transferring data, upgrading memory, and replacing hard drives using Remedy ticketing software
 Manage and track 500+ assets using Microsoft Excel to maintain supplies and identify PC upgrades
 Provide administration rights to employees using Active Directory, enabling access to specific sites and
applications
 Use AppOs software to push, remove, and update requested applications to company employee laptops and
desktops to ensure proper tech refreshes
 Deploy, build and repair equipment like hard drives, memory chips and operating systems daily according to
Kaiser Permanente standard protocol
 Prepare and transfer upwards of 100 computer assets from stock to Redemtech each month
 Built 25 PC assets for a Kaiser Permanente shareholders event and for on-site user support
 Provide assistance in multiple Kaiser Permanente sites while working with various desktop & network
technicians
 Assists with analyzing, defining specifications, configuring, coordinating, installing LAN Interfaces
 Configures and installs software upgrades/fixes or patches.
Whole Foods Market, San Francisco, CA March 2015 - March 2016
Maintenance Technician
 Supported 10+ customers every day with consistent, excellent service by finding specific store items
 Maintained accurate journal of equipment serviced, including service company, date, and other pertinent
information
 Kept all work areas organized and maintained cleanliness in interior and exterior of the store
 Established feedback logs every month for 6 maintenance team members to ensure tasks were being
completed in a timely manner
EDUCATION
Year Up / Foothill College, San Francisco, CA March 2016 - Present
Year Up is a rigorous training program that provides young adults with the skills, experience, and support that will
empower them to reach their potential through professional careers and higher education while placing them into
Fortune 500 companies
 Completed courses in business communications and public speaking
 Additional training in IT Desktop, network support, help desk, hardware repair, operating systems, disk
formatting, peripherals, software installation, viruses and malware, Microsoft Office, Outlook, TCP/IP, and
customer service
 Practiced data analysis through various Excel projects