This document contains a summary of Troy Abner Valdez's work experience and education. As a Talent Acquisition Specialist at PSG Global Solutions since November 2016, his responsibilities include sourcing suitable applicants, recruiting passive candidates, conducting candidate assessments, and maintaining records. Previously, he worked at Synnex-Concentrix from June 2015 to October 2016 as a Senior Customer Service/Technical Support representative handling customer issues regarding home phone, internet, and TV. From September 2009 to June 2015, he was a Network and Systems Specialist at TPG Corporation where he ensured efficient network and system operations. He holds a Bachelor of Science in Information Technology from Nueva Ecija University of Science and Technology.

1. Troy Abner Valdez
tvaldez@psgglobal.com
09772996465
https://ph.linkedin.com/in/troyvaldez10

2. Talent Acquisition Specialist
PSG Global Solutions
(November 2016 – Present)
• Sourcing of suitable applicants by conducting research on job boards,
applicant tracking systems, company web sites etc.
• Recruiting passive candidates through phone calls, emails, and
general relationship-building
• Conducting pre-assessment calls with candidates, verifying different
items such as qualifications, availability, and compensation
requirements
• Organizing and keeping of candidates’ files, tracking their activities,
opportunities, and references
• Maintaining a record of candidates sourced through the SS Tracker
• Creating end of day reports of productivity and results

3. Senior Customer
Service/Technical Support
Synnex-Concentrix (Bell Canada)
June 2015 – October 2016
• Provide Customers with basic troubleshooting steps with regards to
BELL HOME PHONE, INTERNET AND TV.
• Provide Solutions to Customers with Complex issues regarding
BELL HOME PHONE, INTERNET AND TV.
• Handles Billing Concerns.
• Handles Payments and Payment Concerns.
• Provide Product Information to Customers with regards to BELL
HOME PHONE, INTERNET AND TV.
• Modify Customer's packages for HOME PHONE, INTERNET AND
TV

4. Network and Systems Specialist
TPG Corporation
September 2009 – June 2015
• Ensure that the Integrated System is working efficiently and accessible to all.
• Assist in uploading of the details of the settlement checks in the Integrated
Liquification System.
• Handle the scanning, uploading and maintenance of liquification servicing
documents and ensure its availability for electronic retrieval.
• Handle the installation and trouble-shooting of computer hardware and software.
• Ensure that the local area network and internet connection is up and working
appropriately.
• Monitor regularly the performance of the internet connection.
• Coordinate with the local Internet Service Provider (ISP) should there be outages
or troubles requiring immediate resolution.
• Coordinate with supplier and/or contracted service provider for appropriate repair
and maintenance of all hardware.
• Perform daily the required data and systems back-up.
• Assist the Systems and Data Administrator in implementing data back-up and
recovery procedures.
• Develop and implement appropriate maintenance and monitoring procedures to
ensure availability and efficient performance of network systems.
• Assist, if need be, handling Plan holder’s concerns and queries.

5. Bachelor of Science in
Information Technology
Major in Computer Programming
Nueva Ecija University of Science and Technology
2004-2009