1. Gregory C. Bisanz
12 Gables Boulevard
Poughkeepsie, NY 12603
845.473.7997(H) 914.474.9639(C)
gregcbisanz@hotmail.com
Professional Overview
Office Operations Supervisor and Field Operations Manager, responsible for all office
operations, HR, QA, Recruiting, IT Support and Records Retention and Management.
Manager, Executive Management Support, HR Administration, Plans & Control.
Senior Technical Customer Support Professional, Business Analyst.
IT/QA Tester, Software Implementation Specialist.
Data Management, Logistics Support.
Work Experience
Catholic Charities, Archdiocese of New York
New York State Disaster Management Services Program Feb. 2012 - Present
Data Manager/Logistics Support
Data Manager for Client Records in Coordinated Assistance Network database.
Prepare detailed measurement, productivity and status reports.
Maintain database of resources and services.
Provide direct user support for technical issues/questions related to CAN DB.
Assist in verification of users and agencies for access to CAN DB.
Conduct training of CAN technology systems and tools.
IBM Corporation, Poughkeepsie, New York Nov. 2010 – June 2011
IT/QA Test Analyst (Contractor), PLM Application Migration Project
● Prepared test plans and scripts to test all software components.
● Provided feedback to utilizing IBM RTC (Rational Team Concept).
● Provided user training and documentation.
● Designed and executed test cases for ETL (Extract, Transfer, Load) process.
● Designed data requirements for end user data integrity test cases.
US Dept of Commerce, US Census Bureau April 2009 – Oct. 2010
Assistant Manager, Field Operations, Office Operations Supervisor
● Assistant Manager responsible for field operations for over 500 field employees.
● Supervised and trained over 40 office personnel.
● Provided operational support for Recruiting, Admin., QA, Field Operations, and IT.
● Ensured compliance with all operational procedures, policies and payroll regulations.
● Evaluated employee performance, productivity and quality.
● Adjudicated citizen and employee issues and/or complaints.
● Responded to Congressional inquiries regarding constituency concerns.

2. Gregory Bisanz Page Two
IBM Corporation, Poughkeepsie, New York Jan. 1990 – Nov. 2008
Business Analyst, Software Implementation, Technical Requirements
Senior Technical Customer Support Professional, Manager
● Program Office Manager, corporate responsibility for global application.
● Technical Lead Software Life Cycle Development.
● Authored and delivered end user documentation and training.
● Business Continuity Recovery and Standards Project Authority.
● Mentor to new hires to facilitate orientation and transition to new assignments.
● Department Manager for Executive Support and Plans & Control.
Selected Accomplishments
Technical advisor for data migration project. Cost Reduction $1,000,000.00
Project to close document storage facility. Savings $1,000,000.00
Team Lead to reduce incident reporting redundancy. Savings $100,000.00
Skills Summary
Management Leadership MS Project (DB2, SQL
MS Office Suite Business Continuity
Software Implementation End User Training
Award History
13 Peer Recognition Awards
7 Informal Awards
3 Division Awards
1 Managerial Performance Award
1 Extended Responsibilities Award
Community Volunteer Work
National Engineers Week
DC Coalition for Homeless Shelter
St. Francis Hospital
Vice-President, School Board
Cub Scout – Committee Chairman