1. Kevin Bembridge
60 Witham Way
Paston
Peterborough
PE4 7XT
Tel: 07738490109
Summary
I am a flexible and hardworking individual with over 9 years’ experience in the IT
industry. I am able to use logic and common sense to solve problems, with the
ability to influence, encourage and support team members to achieve targets.
I have excellent communication skills and can communicate on all levels and work
well in a team and as an individual.
I am looking to move into an environment whereby I can increase my technical
knowledge and utilise the skills I have gained to further my career.
Employment
OCSL Managed Services Operator
June 2013 – Present Date
• Ensuring customers servers and racked equipment is performing within
acceptable boundaries
• Monitoring customer’s servers with Nimsoft and advising them on potential
performance issues, such as High CPU, Memory and Disk Usage. Providing
trend data, to assist customers with their investigations.
• Providing 1st
and 2nd
Line Support – logging calls, answering inbound phone
calls, building desktops/laptops for staff members.
• Monitoring backup jobs using Data Protector and Veeam. Troubleshooting
any failed jobs.
• Checking 3PAR alerts – looking for any failed disks, remote copy link failures,
and any other failed tasks. Logging any failures with relevant support team.
• EVA alerts - checking for failed disks, and storage space alerts.
• Backup Tape Rotations – done on weekly basis, using Data Protector and
Veeam.
• Virtual Server builds, using VMware (Windows & CentOS) and HyperV
Manager – Windows 2008/2012 builds.
• Physical Server builds - a range of HP Servers, installing memory, and CNA
cards.
• Citrix Administration - Creating accounts and providing the correct
permissions via Citrix and Active Directory.
• Ethernet, Fibre and Structured Cabling installation
• Managing McAfee – checking for Rogue Agents, Applying/Creating Policies,
Checking for any hosts that are missing McAfee components.
• McAfee ePolicy Orchestrator 5.1 Training Course Attended

2. Desktop Analyst Travelex
April 2010 – June 2013
• 2nd Line support for EMEA region.
• Acting Team Leader for Peterborough Onsite Team
• Customer facing and telephone support.
• Installing applications using SCCM.
• Creating packages using SCCM.
• Supporting Windows 7 & Windows XP operating systems.
• Completed course in Windows 7 Microsoft Desktop support.
• Completed course in SCCM Configuration Manager 2007
• Building computers and providing general support for retail traders. (Asda,
Tesco and Sainsbury’s)
• Laptop support including installing Safeguard Encryption Software.
• Assisting with Disaster Recovery testing, including updating images.
• ITIL Foundation Level Qualified
Global IT Service Desk Analyst Travelex
February 2006 - April 2010.
• 1st
Line Support, taking calls globally.
• Creating Network accounts using Active Directory.
• Activating Blackberry user accounts on the BES Server
• Creating Remote Access Accounts and installing SSL VPN software.
• Responsible for ordering Remote Access Key fobs and administrating RAS
Server.
• Assisting with Desk Moves, patching Phone and Network Cables.
• Cover Team Leader duties and requests.
• Part of call out rota 24/7.
• HDI (Helpdesk Institute) qualified.
Travelex-Global Accounts
November 2003 - February 2006
(Break of six months from end Jan 05 – end June 05).
• Demonstrated excellent customer care being the main point of contact for
over 280 agents.
• Managed stock levels accurately in order to maximise profit/minimise loss.
• Demonstrate awareness of compliance issues by monitoring activities for
potential money laundering.
• Reconciling accounts to recover outstanding funds to minimise debt to the
company.
• Solving errors by reconciling account details to relevant documentation.
• Demonstrating a keen eye for attention to detail by spotting errors and then
following up and solving the problem.

3. • Encouraging and supporting staff with problems.
AMP Pearl-Deceased Claims
August 2001 – November 2003
• Met and exceeded daily targets consistently and accurately.
• Demonstrated excellent customer service by, answering calls and letters
within the service level target.
• Amended and paid out policies per customer’s request.
• Appointed team representative for the launch of the new in house system.
This involved having extra training so I could help colleagues, when the
programme went live.
Education
Robert Manning Technology College 1994-2001
Edinburgh Crescent. Bourne, Lincs
Qualifications:
Obtained GCSE’s in, Maths, English, Science, History, Physical Education, French,
Design Technology and Religious Education.
GNVQ Leisure & Tourism Foundation Level Distinction
GNVQ Leisure & Tourism Advanced Level Pass
Interests
• Spending time with my wife and daughters
• Computers
• Sports
References available on request