1. Manolito Dela Cruz
187 Congbalay St., Binakayan, Kawit, Cavite 4104 Philippines
Mobile Phone + 63 917 8739430
Email Lito.Cruz33@yahoo.com.ph
Objective
Looking for an IT Infrastructure – Voice & Data Management job or equivalent focusing on Account or
Contract Management, Project Management, Data Center Operations and Networking.
Professional Experience
Customer Project/Program Manager Hewlett Packard Enterprise
August 2015 to Present
• Oversees the planning, implementation, and tracking of Network and Data Center projects which has a
beginning, an end and specified deliverables.
• Define the scope of the project in collaboration with senior management.
• Create a detailed work plan which identifies and sequences the activities needed to successfully
complete the project.
• Determine the resources (time, money, equipment, etc) required to complete the project.
• Develop a schedule for project completion that effectively allocates the resources to the activities.
• Review the project schedule with senior management and all other staff that will be affected by the
project activities; revise the schedule as required.
• Determine the objectives and measures upon which the project will be evaluated at its completion
• Execute the project according to the project plan.
• Develop forms and records to document project activities.
• Set up files to ensure that all project information is appropriately documented and secured.
• Monitor the progress of the project and make adjustments as necessary to ensure the successful
completion of the project.
• Establish a communication schedule to update stakeholders including appropriate staff in the
organization on the progress of the project.
• Monitor and approve all budgeted project expenditures.
• Monitor cash flow projections and report actual cash flow and variance to senior management on a
regular basis (monthly/bimonthly).
• Manage all project funds according to established accounting policies and procedures.
• Ensure that all financial records for the project are up to date.
• Prepare financial reports and supporting documentation for funders as outlined in funding agreements.
• Ensure that the project deliverables are on time, within budget and at the required level of quality.
• Evaluate the outcomes of the project as established during the planning phase.

2. Independent IT Infrastructure Consultant
April 2014 - August 2015
• Performs contract Project Management and specialist roles in Infrastructure-related projects of
British Telecommunications, Unilever and Philippine Solutions Provider Corporation. Among
these projects are Wide Area Network upgrades, Data Center Rehabilitation and Office
Relocation.
• Acts as a business development manager for Philippines Solutions Provider Corporation.
Contract Manager BT Communications Philippines, Inc.
November 2005 – January 30, 2014
• Single Point of Contact for all voice and data concerns of Unilever Philippines, Malaysia,
Vietnam and South Korea. Ensured that all services are up 24 by 7 by working with regional
teams, local telcos and onsite client support teams
• Managed vendor-client relationship by participating actively in Unilever IT planning sessions and
shaping requirements submitted by the clients
• Translated client requirements into proposals by working with technical designers, Finance and
vendors. Worked with Procurement team upon approval of proposals. Coordinated timelines
and deliverables with the project management team.
• Ensured overall profit of the contract, revenue growth through change control and the
identification of new opportunities.
• Ensured BT services to Unilever abide by the contract and follow the global standards at all
times.
• Hosted periodic governance meetings with BT Finance, IT and client at operational and top
management levels.
• Initiated client billing and monitored payables and collections with BT Finance. Hosted meetings
with clients for any concern on the payment.
• Rendered Project Management service to client whenever BT encountered resource constraints.
• Managed an Operations team composed of Service Delivery Managers who took charge on day
to day operations. Worked with Regional Operations Center on Fault Management. For
projects, supervised activities with vendors and telecommunications partners to ensure on time
completeness of deliverables and/or attainment of milestones.
Project Manager BT Communications Philippines, Inc.
December 2004 - October 2005
• Responsible for the implementation of WAN and Voice projects in Unilever APAC sites
• Responsible for managing multiple implementation resources including BT Regional Office
Center 1st and 2nd line support, customer engineers, technical design and procurement
teams and partner telecommunication companies
• Responsible for the creation of project plans, project tracking and achievement of milestones
at required dates
• Technical Expertise:
 PRINCE2 Project Management Methodology
 Connecting sites via MPLS, domestic and international
• Accomplishments
• Appointed as acting Regional Programme Manager for Unilever APAC
• Ongoing migration of Unilever (HLL) India sites to BT MPLS
• International SOS WAN Upgrade/Migration in 20 sites globally
• Implemented WAN VPN domestic for Unilever Philippines Sales team & other remote users
• LAN upgrades in Unilever Philippines
• PABX upgrades and relocation in Unilever Philippines
• Provided support to co-Project Managers in various projects such as Analog Devices,
Reuters & BMS.

3. Service Delivery Manager BT Communications Philippines, Inc.
December 2003 - December 2004
• Transferred to BT Communications, Inc. as a result of outsourcing Voice & Data Infrastructure
management by Unilever
• Same roles and responsibilities in Unilever Philippines
IT Service Delivery Manager Unilever Philippines Inc.
June 1997 – December 2003
• Managed all voice and data services and wide area network for Unilever Philippines.
 Voice and data services: Unilever Product Data Centers, Setting Up of Video
Conference equipments, PABX maintenance, Coordination with co-contractors for
operational support and billing.
 Networking activities: Configuration, Operation and maintenance of routers, switches
and hubs, Technical Support for LAN-related problems raised by the regional office in
Singapore and Unilever.Designed, tested and executed AS/400 disaster recovery
procedures
• Provided on time assistance to Service Desk personnel to solve user technical problems
• Performed WAN and LAN upgrades to prepare for the infrastructure alignment project
• Provided technical support to Global Infrastrure Office’s day to day operations.
• Ensured that backup of all systems are done periodically and copies are placed in offline storage
• In charge of purchasing hardware and software needed by the company
• Technical Expertise:
 Windows Operating Systems
 Nortel PABX systems
 CISCO switch configuration
• Accomplishments:
 Successfully implemented the migration of Unilever Philippines’ old PABX system to
Nortel systems.
 Successfully aligned all hardware operating systems and workstations according to the
standards and guidelines set by the Unilever Global Infrastructure Organization (GIO).
Computer Operations Supervisor Unilever Philippines Inc.
May 1994 - June 1997
• Supervise and evaluate the performance of operations personnel
• Schedule jobs on a daily, weekly, monthly and yearly basis
• Capable to perform all responsibilities of a Computer Operator as described below
Computer Operator Unilever Philippines Inc.
August 1993 - May 1994
• Monitors the operation of AS/400 and various servers, hosts systems and network components
to ensure proper function and availability to end-users.
• Provides first-level support following established procedures, to end-users having issues such as
connectivity to various servers or systems, analysis and correction of automated interfaces or
printing issues, analysis and correction of user logon issues.
• Performs backups/restores per established schedules and procedures, or as requested.
• Responds to error conditions on monitored systems and servers by entering message responses
or operating system commands from the keyboard or performing other actions as appropriate,
such as mounting storage media, per established procedures.

4. • Maintains various Operational logs as required by supervisor or manager.
• Contacts vendors and assists service personnel to affect repair on damaged or malfunctioning
computing or network equipment, or data center environmental/mechanical systems.
Computer Operator Commodore Philippines Inc.
May 1992 – June 1993
• Responsible for the daily operation of all AS/400 machines of the company.
• Scope of work: System startup and shutdown, Software and hardware installation and
configuration, Execution of backup and recovery procedures, Monitor of communication
messages, Control of AS/400 data processing, Generation of system output reports and
prepared them for distribution to users.
Educational Background
Vocational
Computer Programming
Bachelor’s Degree
Bachelor of Science in Information and Computer Science
Philippine Women’s University, 1992
Trainings and Development
Accounting for Non-Accountants Philippines
Project Management – Prince 2 Training Sydney, Australia
Solaris Fundamentals EU-116 Philippines
Cisco Certification of Network Associate (CCNA) Philippines
Interconnecting Cisco Network Devices Philippines
Nortel Meridian 1 Technical Training Sydney, Australia
Service Excellence 1 Singapore
Service Excellence 2 Shanghai, China
Innovative Planning Singapore
IMC Workshop Singapore
AS/400 Operations Philippines
Summary of Technical Capabilities
Project Management tools PRINCE2 Methodology, Microsoft Projects, BT process
Internetworking Equipment Cisco routers and switches
Network Management Cisco Works
Network Protocols IP, IPX
LAN Topologies Ethernet, Token Ring
WAN Topologies Frame Relay, ISDN, Leased line, MPLS
Voice equipment and add-ons Nortel PABX , OTM, Symposium, Call billing, Call pilot and UCCM