1. Joan M. Nyakairu
Phone: +256772-486630 P.O. Box 2769, Kampala, Uganda J_nyakairu@hotmail.co
m
SUMMARY • Organized and focused project leader with over seven years of systems implementation
success.
• Proven success in multi-tasking, generating creative ideas, organizing and finalizing projects
with limited resources.
• Experienced international traveler with an appreciation for other cultures.
• Team player with exceptional communication and interpersonal skills.
TECHNOLOGY Software: Relational Database Design, Microsoft Windows, Microsoft Word, Excel, Powerpoint,
Oracle Designer, Microsoft FrontPage, Magic Service Desk software
LANGUAGES English: Fluent
EXPERIENCE Application Analyst for Epic Systems (June 2015 – date)
Preferred Solutions / William Beaumont Hospital, Troy MI
• Analyze and compile patient medical records in line with physician requirements
• Provide support to medical staff on tracking patient records and prescriptions
• Provide emergency medical record (EMR) support to medical staff on printing confidential
patient information.
• Compile patient information including diagnoses and any other operational reports required by
medical staff
• Assist physicians to run meaningful use reports to monitor efficiency levels
• Provide training to new EMR private practices on system use
• Provide ongoing support to physicians in tracking medical history of patients
Computer Support Project Leader (October 2003 – December 2010)
Preferred Solutions / William Beaumont Hospital, Troy MI
• Collaborated and directed major computer installations with Beaumont Services Company in a
rapidly growing healthcare network.
• Maintained and administered the work order queue using Magic Service Desk software to
make sure all the end users needs and concerns have been fulfilled.
• Developed and executed a project plan that ensured all tasks involving IT were done on time
2. and in line with construction initiatives.
• Maintained Oracle supply chain catalog for all computer equipment and regularly updated the
website
• Provided management team with reporting statistics of all PC and deployment activities.
• Provided training and support to operational staff in PC staging process, image creation,
software installation, and final installation.
• Used Novell ZENworks software to install and manage enterprise applications.
• Coordinated a team of technicians to ensure that all software and hardware related issues for
the hospital are resolved in a timely manner based on specific service level agreements.
Account Executive (July 2003 –October 2003)
Heartland Home Finance
• Worked with customers and clients to ensure they understood loan benefits and other options.
• Organized financial documents for customers and leadership.
• Executed communication and marketing strategies that ensured customer satisfaction.
• Coordinated loan closing for residential mortgages.
• Managed customer database to ensure quality marketing and communication strategies could
be executed.
Help Desk Assistant (August 2000 – May 2003)
Oakland University, Computer Lab, Rochester Hills, MI
• Provided technical support to students: Installing, configuring and troubleshooting computer
applications
• Diagnosed and resolved computer and printer related problems
• Set up e-mail accounts for the school using the Unix System
EDUCATION BACHELOR OF SCIENCE, MANAGEMENT INFORMATION SYSTEMS (2003)
Oakland University, Rochester, Michigan
Honors and Affiliations:
• Letter of Commendation issued by the School of Business Studies
• Dean’s Scholar
• International Student Organization/ Vice President and Treasurer
• Management Information Systems Club/ Member
