1. Jeffrey S. Holman
125 SW Campus Dr. #16-204
Federal Way, WA 98023
253-486-7796
jeffrey_holman@comcast.net
Skills
CompTIA Server+
CompTIA Network+
MCSE with security+.
MS Office and Outlook.
HP & Dell server support.
Datacenter support.
Customer communications.
Customer service escalation.
Wireless networking.
Traditional and IP telephony.
A/V routing and distribution.
Microsoft purchasing process.
Certifications and Education
HP2-T23 Certification (Supporting Industry Standard Server Solutions), 2015.
CompTIA Server+, 2015.
CompTIA Network+, 2015.
ITIL V3 Foundations certification, 2010.
MS Certified Systems Engineer with Security option, 2005.
Bachelor of Science Electrical Engineering, Minor in Math. Univ. of Idaho, Moscow Idaho, 1992.
Experience
February 2016 to present: Systems Analyst for Microsoft Managed Labs Services. (TATA Consultancy
Services, Redmond WA.)
Server technician for Microsoft datacenter in RedW-E building in Redmond, WA.
June 2013 to January 2016: Systems Analyst for Microsoft Managed Labs Services. (Atos IT
Solutions and Services, Bellevue WA.)
Server technician for Microsoft datacenter in RedW-E building in Redmond, WA.
February 2012 to January 2013: Technical support supervisor for Microsoft Executive Briefing Center.
(Atos IT Solutions and Services, Bellevue WA.)
Supervisor of tech support operations including new equipment ordering for infrastructure upgrades.
Responsible for budget forecasting. Escalation point for customer service issues and technical issues.
August 2005 to February 2012: Customer service lead for Microsoft Executive Briefing Center.
(Atos IT Solutions and Services – formerly known as Siemens IT Solutions, Bellevue WA.)
Support of Microsoft Executive Briefing Center as lead technician. B33 datacenter upgrade, including
server virtualization. AV, network, server, and PC tech support for VIP visitors and MS employees.
May 2005 to August 2005: Service technician for Microsoft datacenter in Tukwila Washington.
(Siemens IT Solutions, Issaquah WA)
Server installation and migration. Network cabling installation.
Sept. 2003 to April 2005: Contract technician for various customers.
(CompleteComm Telecom, PDS Services, ROLINC Staffing, and VOLT Services)
Contract assignments for equipment installation. QA of refurbished Coinstar machines.
July 2000 to Feb. 2002: Assoc. Communications Service Technician.
(Lucent Tech. Inc., Kent WA.)
Install, repair, and remove telephone central office switching equipment, power distribution, and DSL.