This candidate has over 15 years of experience in customer service roles, most recently as a Customer Service Supervisor. She has a background in project management, coaching, and developing team members. She led Grainger's first time management program and has experience recruiting, interviewing, and developing subordinates into promoted positions. She is looking to leverage her leadership skills to grow an organization.

1. Objective: Experienced and accomplished Customer Service Supervisor looking to leverage
background in project management as well as coaching and developing team members to grow and
expand our organization.
Experience: Customer Service Supervisor Imperial Supplies, LLC
February 2014 to Present
 Completed Grainger’s first time management program August 2015
- Core Leadership Skills
- Presentation Skills
- Driving Performance Management
- Coaching for Engagement
- Leading with Emotional Intelligence
- Networking with Intention
- Develop Team Members
- Recruit, Interview and Hire top talent
- Build HR relationships
- Prioritize and Delegate
 Responsible for staffing, performance appraisals and salary recommendations
 Ongoing One on one coaching and call monitoring for new and existing reps
 Interim Customer Service Manager September 2015 – February 2016
 Developed a new system for monitoring agents and the customer experience
 Successfully coached and developed 4 team members to promoted positions within the
organization
Dedicated Sales Support Representative
June 2012 to February 2014
 Short and long term sales territory coverage
 Completed new hire sales training
 Attend all available ongoing sales trainings
 Back up support for entire sales floor
 Project management
 Driver’s Seat Award for Making The Team Better (March and December 2014)
 Support Employee of the Year 2014
Customer Service representative
December 19, 2011 to June 2012
 Responsible for incoming customer service calls
 Data Entry
2773 Aquarius Rd
Green Bay, WI 54311
920-471-8842 (Cell)
Tinaludwig40@yahoo.comTina M. Ludwig

2.  Focus on the customer experience
 Sales administrative support
Office Manager Goodletson Management, LLC Green Bay, WI
March 2008 to December 2011
 Assisted in all areas of Administration. Including data entry, receptionist duties, file organization,
research and development.
 Solely responsible to maintain daily, weekly, and monthly schedules for the CEO and all other
outside contractors.
 Handle, process, and update all confidential client information
 Responsible for preparing all legal documentation, tenant ledgers,
notifications, including the eviction process.
 Investigate and analyze client complaints to identify and resolve issues.
 Responsible for preparing customer facing presentation materials
 Monthly reporting to all property owners
Self Employed Licensed Nail Tech Tina Ludwig, Green Bay, WI
October 1999 to present
 Built clientele to numbers that exceeded 50 + appointments per week.
 Maintained a professional and confidential rapport with all clients
 Required to complete 12 hours of continuing education per year to maintain state licensing
requirements.
Education:
 Martin's School of Cosmetology ~ January 2000
 Southwest High School
 Online and New Horizon’s Microsoft Excel Course
 Online Microsoft Power Point course
 Grainger’s First Time Manager Program
 Online Operations Management Course