1. Since the beginning of my career, I
have been in contact with customers.
I have developed a strong ability to
understand the customer needs and
expectations.
Not only am I a great listener, when it
comes to feedback, it has always
been one of my strongest points to
make sure all concerned parties are
informed at any time.
It's in my nature to look for creative
solutions to keep the customer
satisfied, always keeping a good
balance between the customer needs
and the goal of the company.
Sandra.Windey@telenet.be +32 (0)478 88 04 56 Sandra Windey
2. Agenda
• Professional qualifications
• Work experience
• Expertise
• Achievements
• Language skills
• Personal Profile
• Honest evaluation of myself
• Me in my free time
• Why would you hire me for the job
• Ref. & links
3. Professional Qualifications
• Master in engineering
Main triggers
• 20 years experience in customer
relations
• Eager to a high customer and co-
worker satisfaction
4. Work experienceMBS
• Account
Manager
• 1997-1999
• Internal sales
• IT solutions &
services
• KMO market
• Price negotiations
• Public Tenders
• E-commerce
Atraxis
• Coach Account
Manager
• 1999-2003
• Service Delivery
function
• SLA negotiations
• Single point of
contact
• Follow up on
projects
• Elaborate technical
offers & contracts
Allnex
• Customer Service
• 2004-2015
• Technical/legal
requirements
transport
• Incoterms
• Documentary
collections
• Letter of credit
• Supply chain
6. My projects
IMPROVEMENTS CUSTOMER RELATED
• Analyse & optimise the order pattern of the customer & improve the deliveries
accordingly.
• Did an important investigation in the consignment stock of a customer
(difference that existed already for many years) Due to this the company could
invoice +/- 45.000 EUR.
• Thanks to positive recommendation among the Sabena customers, I was asked
to be the main contact for the biggest partner.
IMPROVEMENTS OF THE DEPARTEMENT
• Description of the rules and tasks of the department. (Do's & Don'ts).
• Elaboration, documentation and explanation of work procedures and training
sessions. (stock management, export,...).
8. My personal profile
• High sense of duty, reliable and motivated
person
• Eager to deliver quality work
• Problem solver and co-thinker
• Focused to improve way of working
• Service minded & building long-term
relationships
• Like to help others and propose solutions
9. An honest evaluation of myself
Customer Minded
Reliable
Communication (Oral)
Communication (Written)
Communication (listening)
Cooperate
Initiative
Planning
Analytical thinking
