Jeff Kluth is an executive retail leader with over 15 years of experience in retail operations, strategy, and information technology. He has a proven track record of driving sales growth and cost savings through initiatives like labor optimization, inventory management, and omni-channel expansion. Most recently, Kluth led store operations for 330 Dollar Express stores with over $500 million in annual sales.

1. Introducing: Jeff Kluth
Executive Retail Leader
C. (623) 229 – 5949
E. jeff.kluth@outlook.com

2. Jeff Kluth – Executive Retail Leader
Jeff has a vast range of Retail experience and has driven results for big box giants
like PetSmart, Dollar General and Toys “R” Us. His passion and expertise lies in
Operations, Omni-Channel and Information Technology.
His achievements include a significant increase in top line sales through the
implementation of operational standards and hyper focused around customer
service initiatives which included the roll out of innovative merchandising strategies
in both brick and mortar and omni-channel environments, labor savings initiatives,
shrink monitoring and measurement processes.
Jeff has spearheaded change management activities and developed
methodologies to support enterprise level facilitation of rapid execution of new
systems and processes.
Most recently leading a Sycamore Partners venture / start up “Dollar Express
LLC” that consisted of 330 stores operating in 35 states with top line sales in excess
of $500M.

3. JEFF’S “CORE”
D
C
B
A
High Energy Leader
Brings new life, passion and
drive to your organization
Revenue Focused
It “Always” begins with sales
everyday – Exceeding goals!
Customer Centric
Keen on identifying key
personalization both in-store
and online experience while
exceeding expectations linked to
service
Team Builder
Building and attracting top
talent in the industry to help
your organization reach it’s
goals and beyond - internally
and externally

4. JEFF’S “CORE”
• Brings proven methodologies, strategic thought leadership, planning and execution skill set; matched with
the ability to ideate solutions on a conceptual level and drive projects to successful conclusion
• Proven track record of exceeding revenue and expense management expectations to help insure financial
targets are consistently met and exceeded
• Possess the ability to manage multiple tasks and projects, to facilitate prioritization and adapt to fast paced,
changing environments
• Brings a solid interpersonal skills linked with a proven ability to develop and maintain effective business
partner relationships
• Possesses excellent verbal and written communication and presentation skill along with analytical skill set
to match
• Highly adept at facilitating cross-functional discussions across all seniority levels to ultimately reach
productive outcomes that benefit the organization
• Detail oriented with strong organizational skills and project management associated with both operations
and technology development and deployment methodologies
• Keen ability to analyze and report daily, monthly and annual business performance trends, revenue, cost
management, profitability, etc. while developing strategic solutions through process improvement
optimization that will improve business performance and meet EBITDA goals
• Deals well with and navigates through ambiguity
• Over 15+ years of experience in retail operations, strategy and information technology

5. UTILIZING THE “CORE” ON DRIVING THE BUSINESS – HYPER
FOCUSED ON “A” TEAMS
FLAWLESS
EXECUTION
• Plan the work and work the plan
• Current on all Operational
Initiatives
• Clean, Recoverd, Well Stocked
Stores
SALES
• Everyone knows their numbers
• Schedule to the business
• Beat LY at a minimum
INVENTORY
ACCURACY
• Door-to-Floor in less than 24
• DSD and Vendor check-in,
validation and processing
• Cycle count
• SKU integrity process for
sales variants
SERVICE
• Greet, engage and Thank
everyone
• Know customers by
Name
• Upsell and Add-on
• Fast, Friendly Check-out

6. HOW DO “A” TEAMS OPERATE (FIELD OPS)
✓ Everyone knows their numbers
✓ Schedule to the business
✓ Beat LY at a minimum
▪ Improve all KPIs (Sales, AT, Shrink, Profit, Expense Control,
EBITDA, Inventory Accuracy, Visual Standards and
Turnover)
▪ Accountability at every level
▪ Develop the zoning initiative in all stores to improve sales
▪ Focus on top opportunity stores in every region
▪ Develop actionable reports across all levels
▪ Improve bonus opportunity/Incentives at store level
▪ Increase contests at store, district, region level
▪ Improve store visit process at DM and RVP level
▪ Regional business reviews on every market travel
▪ Monday conference call procedure
SALES

7. HOW DO “A” TEAMS OPERATE (FIELD OPS)
✓ Greet, engage and Thank everyone
✓ Know customers by Name
✓ Upsell and Add-on
✓ Fast, Friendly Check-out
▪ High energy associates in all stores
▪ Greet every customer walking in the door
▪ Ring on the correct register closest to the door
▪ Fast and Efficient check out process/Try not to let the
customers wait
▪ Work heads up in the store and greet every customer you
come in contact with
▪ Accountability at all levels
▪ Know your customers by name and know what they want
when they come in to shop
▪ Shopping Carts and Hand Baskets available to the customers
▪ Proper dress code and name tags on every associate
SERVICE

8. HOW DO “A” TEAMS OPERATE (FIELD OPS)
FLAWLESS
EXECUTION
✓ Plan the work and work the plan
✓ Current on all Operational Initiatives
✓ Clean, Recoverd, Well Stocked Stores
▪ Monthly Planner set to direction
▪ Weekly key action items completed on time
▪ Seasonal sets completed per direction
▪ Stores current on all schematics / planograms / layouts
▪ DM Visit Process/Accountability at all levels
▪ Weekly Conference call and communication process
▪ Cashwrap area clean and organized
▪ Markdowns completed per direction
▪ Building exterior and Parking Lot well maintained
▪ Front sign and Pylon lit and in good condition
▪ Front windows and doors clean and debris free
▪ Interior floors clean and well maintained
▪ All open maintenance issues are addressed
▪ Prioritize initiatives and tasks for the week
▪ Pride in ownership from front to back
▪ Consistency in store execution coast to coast

9. HOW DO “A” TEAMS OPERATE (FIELD OPS)
✓ Door-to-Floor in less than 24
✓ DSD and Vendor check-in, validation and processing
✓ Cycle count
✓ SKU integrity process for sales variants
▪ 24 hour freight processing
▪ Cycle Counts completed accurately
▪ Exception count process followed weekly
▪ Follow proper vendor check in and out process
▪ Verify all billing
▪ Backroom clean, neat and organized
▪ Haz Mat area maintained to direction
▪ Follow proper store use and damage process
▪ Follow weekly/monthly key actions per calendar
INVENTORY
ACCURACY

10. Jeff’s Career Path &
Results Delivered

11. 07 – 10 Petsmart Inc.
Managed overall largest controllable expense
line End to End in excess of $750M
associated with both productive and non-
productive payroll. Lead several key strategic
initiatives to enhance EPS and EBITDA.
97 – 03 Toys R Us Inc.
Youngest Director in Company's
History
Personal Growth – “Career Path”
03 – 07 Dollar General Inc.
District Manager by age 25 and promoted
after 1 year to head up Corporate
Strategic Initiatives Team focused on
making stores easier to operate –
Ultimately identifying over $50M savings
from a EBITDA perspective while
optimizing transportation and labor.
10 – 12 Card Shark
Founder and startup experience. Launched
the first ever Customer Loyalty card that
worked across all service providers and
retailers.
14 – 16 Goodwill
International
Vice President of Retail Store Systems and New
Business Development; scope of role included
the following functional areas: Store Systems (IT),
Real Estate Strategy and Acquisition, New Good
(Buyers), E-Commerce, Retail FP&A and Strategy.
16 – Current Dollar Express LLC
Sycamore Partners start-up representing the 3rd largest dollar
chain in the US.
Director of Store Operations managing over 330 stores
operating in 35 states with revenues in excess of $500M and
over 4,500 team members nationwide.
Recently, sold to Dollar General and post liquidation as of June
2nd
13 – Consulting contract with 99 Cents Only Stores

12. High Level Results Delivered
• Transportation
Optimization
• Kronos Time Clock
Deployment
• Targit Analytics and
BI Deployment
• WMS Deployment
Symphony Gold
$850M
Managed largest
controllable
expense line
associated with
both Productive
and Non-
Productive store
labor
Delivered $50M
reduction in labor
savings as a result
of revamping DC
network; reducing
store level labor
needed
$750M
Managed largest
controllable
expense line
associated with
both Productive
and Non-
Productive store
labor
Delivered EPS
every quarter
during tenure as a
result proper
allocation of labor
$54M
EBITDA
Savings
Lead several cross
functional projects
in IT, Store
Operations and
Loss Prevention
$550M
Lead all aspects of
Store Operations
associated with
330 stores
operating in 35
states
Delivered 125%
Bps improvement
with store expense
and comp sales
exceeding LY of
2.5% in comp
store performance
Dollar General Petsmart 99 Cents Only Dollar Express
Sample of Projects Delivered
• DC Conversion &
Optimization
• Kronos Optimized
Labor Scheduling
and Time and
Attendance
• Pin – Pad
Deployment
• WMS Deployment
(Symphony Gold)
• Ecommerce – Shopify
Deployment
• Store Divesture –
Family Dollar / Dollar
Express
• E2E Compliance
• ERP Implementation
(SAP and NAV)
• Mobile – Store
Inventory
Management
• Retail Stock Ledger
• DSD Vendor
Integration

13. X
Thank You,
I appreciate you taking time out of your
day to review this submission. Hopefully
this gives you a chance to peak beyond
the resume and it conveys my passion
for leading successful teams in retail.
I look forward to talking with you soon
and would like the opportunity to help
you and your organization climb to new
heights.
Warm Regards,
Jeff Kluth
In Closing…
LinkedIn Profile : Jeff Kluth
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