1. MARK J. KALAFSKY
P.O. Box 5789
Clark, NJ 07066
(973) 670-6381
Mikalos1@gmail.com
An accomplished Director in the Financial Services Sector with over 30 years of experience at Paragon
Solutions. Skills include comprehensive program and project management, innovative strategy analysis
and articulation, and business plan development. Has worked with several Fortune 1000 companies on
engagements ranging from strategy formulation through solution integration and implementation support.
Has a keen ability to identify opportunities to deliver meaningful business value by improving productivity,
increasing top line revenue, reducing costs, and/or improving customer satisfaction. Adept at optimizing
operational processes, including developing sophisticated integration and BPO / BPM procedures, and
implementing continuous improvement programs. Also has relevant experience in the
telecommunications, pharmaceutical, and insurance domains.
Paragon Solutions 1985 - Present
Cranford, NJ
Client Partner, Financial Services
Manages large Tier-One accounts with value based delivery of Strategy engagements, Program / Project
Management and consulting services, helping clients realize the potential of implementing new
technology and business process changes in fixed price, compressed time frames. Hands-on Program /
Project Management with large scale systems; strategy, implementation, conversions, and consolidation
experience in Financial Services:
 Understands the integration of business and the supporting technology, transforming value
propositions into value oriented results
 Recognizes the need to communicate project status and issues sufficiently and efficiently to
project stakeholders
 Ability to sell and drive programs to successful outcomes
 Skillful manager with the ability to mobilize and manage diverse teams across multiple large-scale
Strategy, Business and IT projects
 Experience leading teams under various models, including mixed Client / Contractor and off-
shore team management
 Demonstrated ability to manage to define project objectives and milestones, and meet client’s
time, budget and quality requirements.
Client History includes:
LPL Financial
BPO / Workflow Initiative:
Organized and directed a multiyear engagement that replaced an existing outdated legacy imaging
platform at its breaking point with a stable EMC Documentum platform developed with the xCP 2.0
toolset. The business critical application supported multiple business processes within the client’s
operations and was a key component of the imaging environment, providing image-based workflow as the
gateway to business operations.
 Installed and configured the EMC xCP 2.0 platform, along with developing a custom UI
 Implemented workflows to accommodate rules-driven rules for the routing of documents to
queues and in progress re-routing during the document lifecycle
 Performed a migration of 44 million legacy documents onto the xCP platform. This included
conversion and integration of content from repositories of disparate databases (Oracle, SQL
Server, DB2, etc.).
Once implemented, the benefits included significantly reduced system development (20%) and
maintenance costs (33%), and provided an efficient mechanism to update business rules to support
changes in operational processes.

2. Mark J. Kalafsky
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Bank of America
Project Highlights:
Global Wealth Management (GWIM) PMO:
Led an initiative to help structure and drive a number of key Program Management Office (PMO)
initiatives that helped stabilize International Operations. Created an innovative management platform to
qualify opportunities, improve transparency, focus accountability, as well as track and demonstrate
success for a multi-dimensional portfolio of applications:
 Defined and prioritized 100+ initiatives in a uniform manner
 Built comprehensive business cases (costs, benefits, and risk) to fund the larger initiatives
 Implemented a portfolio management tracking process covering planning, approval and
execution.
Global Wealth Management (GWIM) Branch Assessment:
Directed a strategic project for the International Wealth Management organization to assess the branch
operational workflows, with the goal of empowering associates to focus on highly valued services for
clients.
 Utilized client on-boarding workflow as the basis for process improvement strategies (e.g.,
educate/automate/simplify/centralize)
 Conducted ‘Voice of the Associate’ and ‘Follow the Work’ analysis in International Branches to
develop actionable recommendations to streamline core services
 Defined a target state service delivery framework, leveraging the multi-year roadmaps of planned
enterprise initiatives, including a lower cost, “follow the sun” delivery model.
US Trust Integration Strategy:
Led a strategic engagement to provide a high-level overview of a proposed implementation strategy to
integrate the Trust and Brokerage LOBs. Identified potential integration and cultural hazards that needed
to be addressed before launch (both logistical as well as major functional gaps); and highlighted potential
opportunities for improvement to the future state.
Global Wealth Management (GWIM) Client Workstation Requirements:
Managed an assessment and development of high level integration requirements for an enhanced Client
Services Workstation.
 Evaluated current state workflow of Client Service Associates
 Defined a gap analysis and future state vision for the enhanced workstation, including a phased
implementation plan utilizing innovative integration strategies
 Developed a user interface strategy with wireframes having a common look and feel
 Worked with Technology to create harmonious container based SOA architecture to “Future-
proof” the client service structure.
Bank of New York Mellon
Project Highlights:
Bank of New York Mellon – Streamlined Billing:
Provided full lifecycle (Strategy through BPO Implementation) services to roll out a stable platform to
support optimized billing and reconciliation models. Accomplished goals were to reduce revenue
leakage by 80%, improve chargeback accuracy by 66%, provide a more accurate view of costs to service
each institution’s client base, and enhance client invoicing to provide greater transparency around costs
incurred. These goals were accomplished through:
 Business Simplification - Created and implemented a simplified billing model of services that were
supported by the key stakeholders of the organization
 Feed Automation – Developed a SOA based architecture to collect client and shareholder
activities into a common repository. Developed and implemented the new billing platform
 Customer Selection - Developed a process to determine customer profitability and plans to
sunset unprofitable clients

3. Mark J. Kalafsky
Page 3
 Governance – Organized and administered an executive KPI based dashboard to provide
operational oversight.
Mellon Investor Services – Real Time Transfers:
In order to meet changes in the processing climate of the Stock Transfer industry, led a Client / Paragon
team responsible for optimizing the business processes (BPO) and supporting technology stack of the
firm’s Stock Transfer process from an overnight to a real time process. Worked closely with senior client
managers to develop a strategic vision and then identified a series of operational and technical strategies
to implement the business processes and technology components.
 Defined and managed fixed price Statements of Work, utilizing a combination of onshore,
offshore and off site developers
 Prescribed and implemented the changes through a formal Organizational Change Management
program.
o Developed standardized Contracts and Service Level agreements, which were tracked
through an Executive Dashboard
o Managing the collection, mining, and reporting of the underlying operational data that
provided Executive Management with real time status on the health of the business.
American Stock Transfer
Cash Reconciliation:
Directed a client corporate wide initiative to centralize Cash Reconciliation processing to garner increased
FTE efficiency and provide operational transparency throughout the organization. Conducted a broad-
based review of the Employee Products operations and produced a requirements definition to consolidate
the workflow onto a single enterprise wide integrated platform. Led a Paragon team that provided
detailed requirements, business and integration rule creation, along with design and execution of the
centralized implementation model.
Lehman Brothers
Project Solo:
Managed the Commodity Division’s effort of the overall corporate wide program of spinning off Lehman
as an independent entity. Oversaw the development of the technical and business strategies, including
defining phase deliverables, tracking milestones, and monitoring costs. Evaluated risks and feasibility of
implementation plans and devised multiple contingency plans to deal with a rigid delivery date.
Forex
Customer 360 Strategy:
Drove a strategic initiative to create a unified customer view across the organization and expand the
ability to report on customer profitability.
 Created an efficient and consistent processing roadmap to identify gaps, remediate, and
implement upgraded key business functions such as Account Opening, On-boarding, and Money
Movement
 Develop a roadmap strategy for a stable future state platform focusing on near-term ‘quick-win’
opportunities to justify client spend
 Instituted Business Process Management (BPM) where applicable to align control with
organizational responsibilities, enforcing common processes across core business functions.
Other Paragon Engagements and Responsibilities:
Astra Zeneca - SharePoint Migration
Directed a fixed price Migration Program to transform existing eRooms to SharePoint 2010. Led a 10
person team in three international locations to plan, prepare, and deliver the migration based on
developed templates, accelerators, and an in house developed toolset. Migrated a combined total of 6
TB of content, which saved the customer approximately 15% / year in costs and reduced FTE support by
40%.

4. Mark J. Kalafsky
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Omnicare- Compliance Strategy
As a Senior Strategist, participated in an engagement to assess and provide recommendations to
substantially improve an enterprise wide Asset Recovery program to meet the firm’s strict compliance and
regulatory goals. Developed a future state operating model and an implementation roadmap, along with
a detailed plan to roll out the program.
AIG- Shared Services Strategy
As a Senior Strategist, contributed to a strategic program to consolidate and enhance the client’s core
Document Intake and Capture capabilities by developing a shared services model which supports all
business units with a cost-effective, timely, and high quality document services. Created a roadmap which
included reducing nine disparate processing centers into two regional best-in-class centers and
enhancing the automation and processing efficiencies in document classification and indexing
capabilities, with the goal of a 25% reduction in FTE and vendor headcount.
ATT- Middleware Deployment
For the firm’s Access Billing application, managed an outsourced delivery of a Client/Server based Billing
Inquiry Subsystem that reduced operating costs by 40%. Developed the firm’s first middleware based
application, based on MQ Series.
ATT- Database Upgrade
As a Project Manager for a major communications company, led a managed resource effort to implement
new consumer billing system, migrating from IMS to DB2. This application reduced IT costs by over 25%
in two years.
ETS- CASE Tool Engagement
Managed the outsourced delivery of an ADW CASE- based reengineering solution for a state certification-
testing engagement.
Practice Management
eBusiness Development
Participated in the inception and evolution of corporate e-Business strategy for Paragon Solutions.
Specialized in the development of Legacy Integration methodologies and Best Practices to incorporate
existing customer applications with the new WEB paradigm.
Offshore Development Center
Responsible for project managing the build of a 50 seat development center in Bangalore, India. Created
and continuously refined the development methodology to maximize productivity of the center and
minimize rework.
Paragon Branch Manager
Functioned as the Branch Manager for a startup branch of Paragon Solutions in Boston, Massachusetts...
Primary customer base for the Branch were Fortune 500 companies. Branch growth was 50+ billable
consultants within 18 months. Clients included NYNEX, Bank of Boston, Federal Reserve Bank, and
CIGNA.
Other Experience:
Continental Insurance 1983 - 1985
Commenced career as an individual contributor in applications programming, with responsibility for
several applications supporting corporate reporting of Profit and Loss.
Education:
 Saint Peter’s College, 1980, History, MNOP Award, 10 Highest GPAs in Class
 New York University 1983, Graduate Diploma in Information Technology