The document provides a summary of a professional's experience in strategy, delivery management, and transformation as well as account, program, and project management. Over 20 years of experience is highlighted across various industries including healthcare, pharmaceuticals, insurance, telecom, financial services, and e-commerce. Recent experience includes managing a large digital transformation program for a healthcare PBM client and delivering application development services for healthcare organizations. Technical skills include Angular, .NET, Java, and experience across the software development lifecycle from requirements to delivery.

1. Mobile: 07358048984 ~ E-Mail: badari.garapati@gmail.com
In quest of challenging opportunities in the field of:
Strategy ~ Delivery Management and Transformation ~ Account/Program/Project Management
PROFESSIONAL ABRIDGEMENT
 An IT professional with an overall 20 years of experience across various
functional areas from Strategy, Delivery Management, Business development
to Solution Development and diverse industry segments – Healthcare (Payer
& PBM), Pharmaceutical, Insurance, Telecom, Financial and e-Commerce
organizations
 Associated with Cognizant Technology Solutions as an Associate
Director.
o Extensive Program/ Project Delivery management, Client Relationship
and Account Development experience, including managing a global team size
of 250+ for a large Healthcare client.
o Attention to detail and hands on with technologies. Rich experience in
Angular 7, TypeScript, Microsoft .NET, ASP.NET (Microsoft Certified
Professional), C#, Visual Basic, Java Script etc. and exposure to Java Spring
boot Micro Services, DevOps
 Versatile in handling program/projects related application development
services for large programs.
 Proven record of managing a large complex digital transformation
program for a Healthcare PBM client through committed delivery
model using Agile SCRUM and DevOps practices. Managed 10 cross
functional SCRUM teams (~100 FTE) and delivered the committed value to
customer as per the contractual commitments
 An effective communicator with excellent relationship building &
interpersonal skills. Strong analytical, problem solving & organizational
abilities to relate to people at all managerial levels.
EXPERIENCE HIGHLIGHTS
Highlights:
 Strategy:
o Managed a low cost delivery model using a near shore/cost arbitrage based model for customer benefit as
well as account retention/expansion
o Create a value based delivery model to move up the value chain i.e. from Staff Aug to Output to Committed
value models
o Envisioned and developed a tool for the engagement for improving productivity and code quality which
later leveraged by other business units in the organization
o Facilitated continuous delivery of value to customer by setting up appropriate Agile DevOps process and
tools
 Delivery Management and Client Relationship Management:
o Managed a large $ 25 Million USD engagement with a team size of 200+ offshore members for a US based
Healthcare client in a global delivery model
o Implemented large scale digital transformation program for one of the large Healthcare PBM
clients in Angular 7, Spring Boot Micro services architecture using Agile SCRUM based committed delivery
model with 10 SCRUM teams across offshore and onshore
o Managed Integrated eligibility Services for US Healthcare government funded Food Stamp
(SNAP), TANF programs for state of Massachusetts and Benefits Card services; provided application
development services for Molina Healthcare during the implementation of Medicaid information
system for state of Maine & Idaho
o Executed and managed Health Risk Assessment (HRA) portal for CIGNA, which captures individual's
demographics through a set of questionnaires and generates a health report. The report provides various
PROFICIENCY MATRIX
 Global Delivery Management
 Delivery Transformation
 Account/Program
Management
 People Management
 Quality/Process
Management and
Innovation
 Customer Relationship
Management
 Risk Management
 Stakeholder Management
 Account Planning (incl. P&L,
budgeting/forecasting)
 Proposal & Pre-Sales
Activities

2. health factors and suggestions based on the user inputs provided during the assessment, subsequently
enroll the members for Coaching & Wellness programs and follow-up
o Demonstrated success in Agile SCRUM framework by facilitating and mentoring cross functional teams with
diversified technologies in multi-facility environments in order to maximize the levels of productivity
o Managed and executed projects with diverse engagement models (full ownership, partial ownership, staff
augmentation, committed delivery etc.)
o Established processes for the project and account to improve operational efficiencies
o Involved in the following activities required for end to end activity of setting up and executing the program:
▪ Proposal & conceptualization
▪ Project/Process Setup, Project Planning & resourcing
▪ Execution and Control of projects in Global Delivery Model
▪ Risk Mitigation and Planning
▪ Aligning the organization metrics to client’s goals
▪ Managing Stakeholder expectation & communication
▪ Maintaining the quality delivery on time and adherence to client SLA
▪ Conceptualization of new ideas, improvements, strategizing and implementing it for the benefits
 Business Development & Pre Sales Support:
o Lead several proposal and presales activities
o Enablement of continued growth in a large US based Healthcare Organization through consistent Delivery
Excellence
o Consolidation, validation and refinement of existing delivery models for re-use in new business
opportunities
 Enabling growth/Driving Operational efficiencies/Practice Development:
o Played a key role in setting up people practices such as management by objectives. This involved drilling
down of customer and organization objectives to create quantifiable objectives at the individual level.
o Played as mentor manager for a couple of trainee batches in the Business Unit. Role involved creating a
batch of trainees with sufficient technical, domain and soft skills to meet the immediate project needs.
o Mentoring, cross skilling (Java spring to spring boot) & upskilling (Mainframes to Angular) of team
members as full stack developers (Java Spring boot & Angular 7) within the Account aligned to
organization digital strategy
EXPERIENCE SPECTRUM
Experience Spectrum
Has extensive experience across the full Client Engagement aspects of IT services industry:
Responsibility Area Sample Clients List
Technical Program / Project Management CIGNA, Molina Healthcare
Program/Project - Delivery Management Express Scripts, Conduent, a Xerox Company,
Solution Design & Development Verizon Communications, Pfizer & Merck Pharmaceuticals,
Barclays Capital, Hartford insurance, Hanover
CAREER RECITAL
May ’05 to till date Cognizant Technology Solutions, Chennai Associate Director
 Responsible for Program / Delivery Management / Account Management of clients in Cognizant’s Healthcare practice
 Handled large clients with a revenue up to $25mm and a team size of 250+ across onsite & offshore.
 Implemented large scale digital transformation program for one of the large Healthcare PBM clients in Angular 7, Spring
Boot Micro services architecture using Agile SCRUM based committed delivery model with 10 SCRUM teams globally.
 Managed Integrated eligibility Services for US Healthcare government funded Food Stamp (SNAP), TANF programs for
state of Massachusetts and Benefits Card services; provided application development services for Molina Healthcare
during the implementation of Medicaid information system for state of Maine & Idaho
 Executed Health Risk Assessment (HRA) portal for CIGNA, which captures individual's demographics through a set of
questionnaire and generates a health report. The report provides various health factors and suggestions based on the
user inputs provided during the assessment, subsequently enroll the members for Coaching & Wellness programs and
follow-up.
 Managed several programs ranging from Custom Software development, System Integration/Migration, Enterprise
product implementations etc.
 Responsibilities include end to end delivery ownership of offshore delivery across locations in India & APAC

3.  Led business development proposals and Proactive proposals in the area of application development services to support
the account expansion
 Built the stakeholder confidence in the global delivery multifold by improving the basic operational efficiencies and
transparent communication using regular cadence
 Responsible for the entire scope of quality, cost, schedule, risk, resourcing ,communication and integrated delivery
management for the account
 Forecasting, budgeting, planning and handling cost management of the account
 Creating and adopting best practices, new tools, techniques and processes to enhance business satisfaction and overall
productivity.
 Aligned the individual performances to the Organization goals and streamlined the process
 Mentoring, cross skilling (Java spring to Spring boot) & upskilling (Mainframes to Angular) of team members as full
stack developers (Java Spring boot, Angular 7, DevOps and Automation) within the Account aligned to organization
digital strategy
Oct’03 to Apr ’05 Verizon Data Services, Chennai Systems Engineer
 Led systems consolidation initiative for DSL order fulfillment unit, implemented a unified GUI for the care
representatives to perform order negotiation, management of install, change, and move and terminate DSL orders for
both small business and retail customers using ASP.NET, Win Forms, C# and Java Services
 Involved in design, development, technical reviews and implementation of design and coding best practices
 Handled the scope, quality and delivery of the project from offshore
 Received a Technical Achievement award for design
Aug’99 to Sep’03 Diaspark Inc., New York Senior Developer
 Worked as Sr. Developer at various clients’ locations (Pfizer, Merck, Barclays Capital, and Verizon) in application
development and enhancement projects using ASP.NET, C#.NET, VB.NET, XML Web Services, SQL Server, Oracle etc.
 Involved in requirements analysis, coding, testing and UAT.
Dec’97 to Jul’99 SKD Software Corporation, Chennai Team Member
 Environment: Microsoft Visual Basic 6.0, SQL Server, ASP, VB Script
 Worked as a team member in understanding the requirements, developing, coding and testing of a ePlaced.com website
TECHNICAL/DOMAIN SKILL SET
Technical:
Operating Systems : Windows NT/ 98/ 2000
Web Technologies : Angular 7, ASP.NET, ASP, HTML, VBScript, JavaScript, Ajax, CSS, Bootstrap
Languages : TypeScript, C#, VB.NET, Visual Basic (5.0-6.0), Python
Database : SQL Server 2000/7.0/6.5, Oracle 8i/7.x, Access
Tools : Microsoft Project Plan (MPP), Atlassian JIRA, MS Office, Redhat OpenShift, DevOps
Domain:
Domain Area : Healthcare, Insurance, Pharmaceutical, Telecom & Investment Banking
ACADEMIC CREDENTIALS & CERTIFICATIONS
 B.E. (Mechanical) from Bharathiyar University, Coimbatore in 1996.
 Certified Scrum Master (CSM) by Scrum Alliance
 Introduction to Managed Healthcare (AHM 250) CCP
 Introduction to Managed Medicaid CCP, HIPPA & PHI Compliance
 ITIL foundation
 Microsoft Certified Professional (MCP) developing web applications using ASP.NET