2. PERSONAL DETAILS
Surname: Miya
First Name: Ntswaki Cleopatra
Residential Address: 25514 Ndlazi Street
Meadowlands zone 6
Soweto
1852
Cell number: 0717245219/0102111237
Id number: 9307270330087
Date of Birth: 27 July 1993
Citizenship: South African
Gender: Female
Marital status: Single
Driver’s License 8
Home Language: Sestho
Other: English, Zulu, Sesotho and Xhosa
State of health: Excellent
Email: Ntswakimiya@gmail.com
EDUCATION BACKGROUND
High school : Queens High School
Highest grade : Grade 12
Year Completed : 2011
Subjects passed : English
: Afrikaans
: Life Science
: Consumer studies
: Physical Science
: Mathematics
: Life Orientation
TERTIARY QUALIFICATION
Institution : University of South Africa (UNISA)
OuaIification : Higher Certificate in Economic and Management Science
Year : Currently Completing
EMPLOYMENT HISTORY
EMPLOYER : JD Group
DIVISION : Collections
DEPARTMENT : Debit Order Admin and Payments
POSITION : Administrator and 2IC to Supervisor
PERIOD : 20 January 2014-January 2015
Responsibilities
Amending rejected debit orders due to incorrect details loaded.
Handling FS debit orders inbox.
Helping customers who are switching banks by reloading new details.
Processing refunds for customers who have overpaid.
3. Invalidating unwanted debit orders on FACS to reduce unpaid ratio.
Investigating reasons for disputed debit orders
Assisting the contact center on debit orders queries
Selling debit orders to cash paying customers
Ad-hoc duties to support the business
Educating customers on the consequences of unpaid debit orders
Handling difficult and demanding customers and queries.
Addressing, resolving and escalating disputes.
Maintaining administration duties
EMPLOYER : JD Group
DIVISION : Collections
DEPARTMENT : Debit Order Admin and Payments
POSITION : Acting Team Leader
PERIOD : 01 February 2015 to date
Responsibilities
Being in charge of running and managing the team daily.
Schedule and organize shift patterns for team members to ensure that customers are never left
unattended to.
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
Submit regular reports to management and seek new ideas and strategies to improve
performance.
Conduct regular review of all the team members’ performance and organize training sessions for
under performers.
Keep up with trends and happenings in the industry and ensuring adherence to industry
standards.
Set targets for all team members to meet up with.
Educating and training staff.
Back-up Systems Administrator for Debit order Portfolio Administrator
Providing daily debit order statistics.
Pulling of ad-hoc reports on APT daily in order to process ad-hoc debit orders for daily
collections.
Run queries daily and monthly.
Uploading insurance file on FACS daily, in order for claims department to approve payments on.
Logging calls on CA against relevant Vendors when experiencing system problems affecting debit
orders.
Running queries on FACS in order to get rejected debit orders due to incorrect banking details
and provide to the contact center.
Process normal, ad-hoc and NAEDO debit orders files and data amongst systems.
Matching SMSes data in order to be able to obtain customer’s original debit order strike date if
date is moved due to weekends and holidays.
4. Achievements
Top performer certificate.
Most consistence employee.
Enrolled in a course for essential skills for a modern supervisor.
Enrolled in SAP system training.
Enrolled in an assertiveness program.
IT Proficiency
Above average aptitude in technology
Microsoft Office suite, as well as Project and Vision
Various online financial and research tools
EMPLOYER : Maby Corporate
DIVISION : Clothing
POSITION : Administrator
PERIOD : January 2013 to September 2013
Responsibilities
Supporting the reception desk.
Recording and updating database.
Research projects of managers, such as gathering information by phone, letters, email or person.
Sorting and handling post.
Management of office equipment.
Maintaining a clean and enjoyable working environment.
Handling external or internal communication or management systems.
Managing clerical or other administrative staff.
Organizing, arranging and coordinating meetings.
Sorting and distributing incoming and outgoing post.
EMPLOYER : Webbers Clothing and Footwear
DIVISION : Clothing and Footwear
POSITION : Sales Assistant
PERIOD : January 2012 to December 2012
Responsibilities
Responsible dealing with customer’s complaints.
Dealing with customer’s refunds.
Receiving and storing the delivery of large amount of stock.
5. Keeping up to date with special promotions and putting up displays.
PERSONAL PROFILE
TO WHOM IT MAY CONCERN
I am greatly honored to get this opportunity to write this letter.
This letter is to introduce myself and to let you know of my interest in becoming part of your company.
The enclosed resume will furnish you with information concerning my overall employment background,
training, education and skills. My work abilities are backed up with experiences and knowledge. I assure
you that I can successfully fulfill the tasks that will be required by the company.
In each of my previous job experiences, I have performed my assignments with a high degree of skill and
professionalism. My current objective is to utilize my skills and offer an opportunity for continued
professional growth.
I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure
the successful accomplishment of any company goals.
My positive attitude and willingness to give 150% makes me a valuable asset to any organization that
would employ me. I am confident that my skills will be an asset and have a favorable impact in your
organization.
I look forward to hearing from you and hope to learn more about your company especially its goals, plans
and how I may be able to contribute to its success and growth.
Thank you for your time.
Yours Sincerely,
Ntswaki Miya (Ms.)
Qualities and skills
Have good writing skills and communications skills.
Have good Organizing skills
Knowledge of SQL, Excel advanced (VLOOKUPS, PIVOT, FORMULAS, Functions) and
Database.
Pays great attention to detail and can work independently.
Analytical skills
Presentation and report writing skills.
Business acumen.
Training skills.
Drive, energy and resilience.
REFERENCES
Name Bekezela Mthembu
Organization JDG
Position Supervisor
6. Contact 084 933 1010
Landline 010 211 1237
Name Lufuno Mutavhatsindi
Organization JDG
Position Senior Systems Administrator for Debit order Portfolio Administrator/
Acting Senior Manager
Contact 076 624 3612
Landline 010 211 1518
Name Oriel Maphosho
Organization Norton Lambrianos Attorneys
Position Portfolio Manager
Landline 011 317 9700
Reference Patience Segaetisho
Organization Webbers Clothing and Footwear
Position Stoner Manager
Contact 083 467 2889
Landline 011 331 2797
Reference Vinolia
Organization Maby Corporate Clothing
Position Supervisor
Contact 089 9949632
