1. Curriculum Vitae
Terry McDermott
1 Grassmere terrace
Chorley
PR7 2JJ
Core Skills & Experience
From leaving school my desire was to join the army and serve for my country. I
joined the Queens Lancs Regiment and served 5 and a half years as a front line
soldier. Whilst in the army, I acquired many transferrable skills, such as discipline,
time keeping and team working. I was also the team medic in Northern Ireland. I also
won many events such as the best soldier of the year in 2001. I made the cross
country team and boxed for my regiment many times.
I left the army, with Exemplary Grade, to buy a home and settle down with my
partner.
Since leaving the army in 2004, I joined City Link. I started as a multi drop driver
achieving 95 drops per day. I was then offered a job working in the office at City
Link as part of the control team. In 2012 my skills were recognised and I was
temporarily seconded to the Early Shift Supervisor role. During this time I won
Employee of the Month for the Preston depot and also Employee of the Month for the
whole North region. In December 2012, I secured the role of Early Shift Manager on
a substantive basis in December 2013. I am now over seeing over 50 drivers and have
responsibility for compliance and finance control. I have managed to develop many
skills on the way and complete a number of courses such as, FLT, presentations skills
course, equality and diversity course, first aid course.
Personal Details
ADDRESS: 1 Grassmere terrace
Chorley
PR7 2JJ
EMAIL: terrythemac@googlemail.com
TELEPHONE: 07932359830
DOB: 18 / 02 / 1980
EMPLOYMENT: City Link 2005 – 2015
Page 1 of 3

2. Responsibilities
Currently responsible for all aspects of management on the Early Shift.
Tasks such as:-
1. Secure and allocate resource to ensure all routes are covered.
2. Forecast and record accurate depot costs to set business targets.
3. Manage a control team and warehouse supervisory staff to ensure all drivers
achieve set targets daily.
4. Deal with any non conformance issues with drivers.
5. Undertake key health and safety activities.
6. Complete all ‘rituals’ to ensure compliance to company policy.
7. Complete all aspects of sick absence management and any disciplinary issues.
8. Resolve Collection and Delivery Issues
9. Allocate Collections
10. Customer Collection Activities
11. High Value Parcel Management
12. Driver pre brief and de-brief
13. Optimise drivers routes
14. Import files from customers
15. Ensure effective handovers to/from other shifts.
16. Sets targets for shift teams and monitors progress
17. Supports Depot Manager to cascade effective communication within the
depots own operations and City Links business strategy, key decisions and
initiatives.
18. Continually develop team members by conducting regular one to one reviews,
quarterly reviews and end of year review with direct reports.
19. Accountable for ensuring that facilities, vehicles, uniforms and staff behaviour
are maintained to a high standard and reflect the company’s values.
20. Involves team members in continuous improvement / changes and encourages
new ideas
Achievements:
4 Successful tours of Northern Ireland and received a tour of duty medal.
I am the employee forum representative at City Link
I have had my 5 years loyalty certificate
Currently over 2 years without having a day off sick
Promotions:
In October 2012 I was temporarily promoted to supervisor on the day shift at City
Link, during this time I got employee of the month for the Preston depot and also
employee of the month for the whole North region.
Page 2 of 3

3. In December 2012 I then stepped up and took over AM Team manager on days at the
Preston depot.
.
Competencies:
• Deliver Results
• Act Commercially
• Manage self
• Coach and Develop
• Work with Others
• Display Leadership
Additional Skills / Attributes
I am very self motivated man, cope well under pressure and thrive on a challenge. I
would be an asset to anyone who employs me. I always give my all and can adapt too
many situations. I am always willing to learn new skills. I am a very confident
person that wants to get on in life. I am pro active and maintain a positive outlook.
Currently at Contact Transport based in UPS as the operation’s Manager
Job Description
Facilitate Despatch and Debrief discussions and ensure all
associated tasks are completed
• Continually assess business needs and strategically manage
all vehicle and operational issues including but not limited to
the hiring of vehicles, bookings, enquiries and invoicing
• Liaise together with the Management Team to remain
informed of changing operational requirements and business
updates
• Manage all employee related issues, including but not limited
to new starter paperwork and inductions, investigations and
sickness absence management
Page 3 of 3

4. • Coach, train, support and develop all employees making full
use of all available business tools throughout the performance
management cycle
• Coordinate tasks across the workforce and ensure any vehicle
defects, employee/operational issues or otherwise are
reported in line with business expectations and are dealt with
sufficiently and in a timely manner
• Demonstrate a full understanding of Company goals, current
operational focuses and business performance vs. budgets
• Support all Drivers to ensure timed deliveries are met by
proactively reorganising Driver routes where necessary
• Ensure routine inspections of all vehicles are completed in
accordance with the Employee and Vehicle Handbook
• Ensure all vehicles are maintained in accordance with
Company inspection standards
• Drive Company vehicles with due care and attention in
accordance with the Highway Code of Practice
• Provide Driver cover and support during absences or busy
periods; deliver and collect all requested freight in line with
set expectations and instructions and operate as per training
and instructions, your allocated PDA
Page 4 of 3

5. • Comply with local procedures with regards the handling of
high value goods
• Comply with local rules regarding cash handling and ensure
all Company money is submitted on day of collection
• Complete any relevant documentation, such as mileage and
vehicle defect sheets, as per local requirements
• Work in a timely and efficient manner, complying with local
deadlines to avoid incurring fines to the business
• Represent the Company’s brand by being reliable, polite and
maintaining a professional appearance at all times
• Attend all meetings, training sessions and conference call as
per business requirements
• Work in accordance with Company risk assessments, manual
handling training and Health and Safety guidelines at all times
as set out in the Employee and Vehicle Handbook
References ; Available on request :
British Army – I have the reference in my file
Victoria Armstrong, Depot Manager Preston – 07557 135 680
Scott Jackson, Network Regional Manager, City Link, - 07825 401 897
Page 5 of 3

6. • Comply with local procedures with regards the handling of
high value goods
• Comply with local rules regarding cash handling and ensure
all Company money is submitted on day of collection
• Complete any relevant documentation, such as mileage and
vehicle defect sheets, as per local requirements
• Work in a timely and efficient manner, complying with local
deadlines to avoid incurring fines to the business
• Represent the Company’s brand by being reliable, polite and
maintaining a professional appearance at all times
• Attend all meetings, training sessions and conference call as
per business requirements
• Work in accordance with Company risk assessments, manual
handling training and Health and Safety guidelines at all times
as set out in the Employee and Vehicle Handbook
References ; Available on request :
British Army – I have the reference in my file
Victoria Armstrong, Depot Manager Preston – 07557 135 680
Scott Jackson, Network Regional Manager, City Link, - 07825 401 897
Page 5 of 3